“We had different systems for ticket communication, chat, and phone, so we couldn’t see one single source of truth across all interactions. We needed to unify our support teams around the same system and the same reporting, and we were able to consolidate all three channels in Zendesk, which is …

“Zero training makes it much easier to implement new intents for unique or uncommon questions without needing extensive training data.”

“We are delighted with our customer satisfaction levels, especially since Starling Bank is in its infancy. The features of Zendesk’s solution can help us improve further—the sky is the limit.”

“As soon as we put live chat on the website, people felt like connecting to an agent directly increased the likelihood of getting the best rate available. It was good for business.”

“We just want to get everything through Zendesk because of how much we like the product.”

“What we loved about Zendesk initially was that there were a lot of prebuilt dashboards and reports that we could refine and customize over time. They’re definitely a vital part of our day-to-day operations.”

“We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus.”

“We wanted to offer more channels and the best thing to do was to use Zendesk for everything. It was so easy to implement, and it’s flexible, if we need to import data into another system or integrate with third-party tools.”

“Agents began to see the ways in which Zendesk is better suited for us and a stronger solution than anything we’ve used before. The Talk product made the biggest difference for our agents, right away. It was much better, straight from the box.”

“One of the things that really set us on a great track was the Zendesk training calls. They gave us a lot of great suggestions about how we can make our Zendesk usage even better.”

“One of the features we really love about Zendesk is the integration into our social channels. We integrate Zendesk into our Facebook and Twitter feeds. We sell on Amazon and are able to integrate there as well.”

“Zendesk products have allowed us to deliver better support to all our clients. The agility with which we can implement new features and workflows is a key element to our success.”

“We want to give our customers as much time and attention as they need to get their questions resolved. Like everyone, we want the customer to be self-reliant, but if they are calling support, we want that experience to show we’re here for them. We’ll help get them back to …

“Before Zendesk Support, Guide, Chat, and Talk, there were many missed opportunities. Our online presence is now our biggest store, and we’re only at the beginning of what we can do with our digital experience. We’re excited to see where Zendesk takes us.”

“We want to be anywhere and everywhere the customer is able to contact us, and build a reputation for providing an immediate response, no matter the day or time. Zendesk allows us to do that and quickly respond to both customers and professionals.”