249 Zendesk Messaging Testimonials

"We aim to be the backbone for customer relationships—providing sophisticated marketing tools that anyone can use to grow their businesses. We aim to empower the underdog."

"Contextual help has reduced our inbound traffic, because more and more customers are getting engaged with that. We’re also using it to give updates on any new products that are coming or any new features. With the help of Zendesk, we are able to reach out to every single customer."

“We conducted a thorough vendor analysis of 10 to 15 customer support platforms. We scored each one based on our requirements and use cases. Zendesk had the winning formula, supported by price, customizability, and robust APIs.”

“The ability to have everything under one roof has been hugely beneficial, particularly from an analytics and data standpoint. It seems like Zendesk is always a step ahead of us, which is great. As soon as we start thinking about a certain channel, it’s available.”

“As soon as we put live chat on the website, people felt like connecting to an agent directly increased the likelihood of getting the best rate available. It was good for business.”

“We just want to get everything through Zendesk because of how much we like the product.”

“What we loved about Zendesk initially was that there were a lot of prebuilt dashboards and reports that we could refine and customize over time. They’re definitely a vital part of our day-to-day operations.”

“We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus.”

“We wanted to offer more channels and the best thing to do was to use Zendesk for everything. It was so easy to implement, and it’s flexible, if we need to import data into another system or integrate with third-party tools.”

“Agents began to see the ways in which Zendesk is better suited for us and a stronger solution than anything we’ve used before. The Talk product made the biggest difference for our agents, right away. It was much better, straight from the box.”

“One of the things that really set us on a great track was the Zendesk training calls. They gave us a lot of great suggestions about how we can make our Zendesk usage even better.”

“One of the features we really love about Zendesk is the integration into our social channels. We integrate Zendesk into our Facebook and Twitter feeds. We sell on Amazon and are able to integrate there as well.”

“Zendesk products have allowed us to deliver better support to all our clients. The agility with which we can implement new features and workflows is a key element to our success.”

“We want to give our customers as much time and attention as they need to get their questions resolved. Like everyone, we want the customer to be self-reliant, but if they are calling support, we want that experience to show we’re here for them. We’ll help get them back to their day-to-day work.”

“Before Zendesk Support, Guide, Chat, and Talk, there were many missed opportunities. Our online presence is now our biggest store, and we’re only at the beginning of what we can do with our digital experience. We’re excited to see where Zendesk takes us.”