330 Zendesk Messaging Testimonials

“Without Zendesk and new channels like chat, I would have had to hire 12 more agents to handle our current volume of contacts. And even then we’d still struggle to do better than a 24-hour average response time if we were doing things the old way.”

"Zendesk Support, Talk, and Chat have allowed us to better structure ourselves with support. In fact, this omnichannel tool has made us, in my opinion, much more mature in our management and handling of support."

“Zendesk is such an easy tool for agents to work with. It’s really been developed for them—it’s fluid, it’s simple where it needs to be, and it’s powerful when it needs to be.”

“The ability to have everything under one roof has been hugely beneficial, particularly from an analytics and data standpoint. It seems like Zendesk is always a step ahead of us, which is great. As soon as we start thinking about a certain channel, it’s available.”

“As soon as we put live chat on the website, people felt like connecting to an agent directly increased the likelihood of getting the best rate available. It was good for business.”

“We just want to get everything through Zendesk because of how much we like the product.”

“What we loved about Zendesk initially was that there were a lot of prebuilt dashboards and reports that we could refine and customize over time. They’re definitely a vital part of our day-to-day operations.”

“We use Zendesk because it’s effective, flexible, and simple. We can operate the system faster and monitor the team from different places, and we didn’t have to spend much time learning how to navigate the system. Zendesk was the right choice for OnePlus.”

“We wanted to offer more channels and the best thing to do was to use Zendesk for everything. It was so easy to implement, and it’s flexible, if we need to import data into another system or integrate with third-party tools.”

“Agents began to see the ways in which Zendesk is better suited for us and a stronger solution than anything we’ve used before. The Talk product made the biggest difference for our agents, right away. It was much better, straight from the box.”

“One of the things that really set us on a great track was the Zendesk training calls. They gave us a lot of great suggestions about how we can make our Zendesk usage even better.”

“One of the features we really love about Zendesk is the integration into our social channels. We integrate Zendesk into our Facebook and Twitter feeds. We sell on Amazon and are able to integrate there as well.”

“Zendesk products have allowed us to deliver better support to all our clients. The agility with which we can implement new features and workflows is a key element to our success.”

“We want to give our customers as much time and attention as they need to get their questions resolved. Like everyone, we want the customer to be self-reliant, but if they are calling support, we want that experience to show we’re here for them. We’ll help get them back to their day-to-day work.”

“Before Zendesk Support, Guide, Chat, and Talk, there were many missed opportunities. Our online presence is now our biggest store, and we’re only at the beginning of what we can do with our digital experience. We’re excited to see where Zendesk takes us.”