“Even with service peaks, we were able to handle large volumes of incoming requests extremely well; there was no instability with the Zendesk platform.”

“We need to continuously reinforce our message for our users that there’s great information in our knowledge base, and every chance we get to drive them there—we want to do that.”

"We needed a system that was easy to set up, maintain, and optimize, and allowed us to gain an elevated level of transparency into our customers' support needs."

“Zendesk Support is intuitive. Learning to use the tool was a pretty simple process with a quick ramp-up time.”

“With Zendesk Support, we’re able to answer so many more customer queries and my team loves using it. The analytics information available from Support has proved invaluable to us as we strive to continually improve the service we provide to our customers.”

“When it comes to customer service, we need to be where our customers are, at the right time and in the right place. Zendesk helps us do just that.”

“We’re getting through tickets faster, and customers are happier because we’re able to respond more quickly.”

“The willingness to be our partner, to listen and hear us out and come up with solutions, is the thing we appreciate most about Zendesk—that relationship and responsiveness.”

“To me, the key differentiator for Zendesk is the relationship we have. We feel Zendesk really values our feedback and that our voice is heard. I’ve worked with multiple CRM companies in my career, and Zendesk is definitely the most proactive in providing support to customers.”

“It’s very easy for me to recommend Zendesk to the rest of the business unit because I enjoy using it and the agents on the ground enjoy using it. It can do a whole host of things, probably ten times as much as I need it to do.”

“Using chat, you get more context because it’s one person asking a number of different questions, compared to one ticket being raised with one question via email, going back the next day with a suggestion, waiting for the customer to respond, then going back the next day. Live chat is …

“Zendesk Chat helps us maintain a positive 90% CSAT so customers are kept happy.”

“Everything from Zendesk Chat to Guide to the core Support ticketing APIs has been tremendous for us.”

“We wanted to make every interaction with customers an effortless experience.”

“Zendesk provided so much support and engagement, on schedule—we never felt like we had to ask for anything extra.”