"We still get about 80 percent of tickets created by inbound calls, so we added a lot more agents for the voice channel in Zendesk."

“We have the Zendesk integration for both Facebook and Twitter. So if any of our members send us DMs on either of those platforms, those are converted into tickets and then our agents are able to reply to those straight from the ticket queue.”

"Chat allows us to create rules that allow us to proactively interact with our clients in a given stage of a user flow within the website or the app. By being able to request feedback in a chat, we can now track quality of service over time, and better manage …

“Zendesk provided so much support and engagement, on schedule—we never felt like we had to ask for anything extra.”

“Zendesk Support provides us with a clear overview of the most important KPIs for our business. It’s a vital part of our operations at Miinto.”

“By getting Zendesk Support, we’ve really been able to optimize our work. It has saved us money and contributes to the revenue of our business. I also think retention is one of the most important things at the company. Acquiring new customers is way more expensive and less efficient than …

“Zendesk Support grows with us as we grow our support team.”

“Chat provides a great, simple experience for our website visitors, and makes it easy for us to provide excellent service through live monitoring.”

“Zendesk has been very receptive to our questions and our needs. We use the live chat assistance in Zendesk often, and when we create tickets, Zendesk’s response time is incredible.”

“Zendesk allows us better mastery of customer service and to execute on a global vision. With global oversight, we know exactly what our priorities are and can identify and remedy any friction points for our customers.”

“Data from Zendesk drives change in our products and technology to better serve customer needs. The insights, analytics, and information Zendesk gives us about our customers, and about how they interact and transact with us, is invaluable.”

"Just knowing we don’t have to worry about copying and pasting from one place to another for a product release is like, ‘Forget about the number of minutes saved, it makes my writers happy,’ and that’s important to me."

“It’s not just that we have a help center or live chat. but that we’re offering coaching and mentorship and helping our customers to become brand advocates. We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels."

"Zendesk is really user-friendly and easy to get up and running. I can’t emphasize enough how much easier Zendesk makes life for us, be able to see and understand the data. It’ll make a big difference for us at Showpo."

"Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk."