330 Zendesk Messaging Testimonials

"We’ve been using so many tools, we’re spending more than we’re saving. We wanted to get Zendesk in, make it our dedicated platform, and to turn off some of the other solutions we have running globally."

“We wanted to offer more channels and the best thing to do was to use Zendesk for everything. It was so easy to implement, and it’s flexible, if we need to import data into another system or integrate with third-party tools.”

"Zendesk brings more consolidation of tools, more insights into customer experiences, more empowerment for our teams, more communication channels, and more assistive technologies. Our internal communications and our approach to technology have been streamlined, positively affecting our return on investment."

“Zendesk Support provides us with a clear overview of the most important KPIs for our business. It’s a vital part of our operations at Miinto.”

“By getting Zendesk Support, we’ve really been able to optimize our work. It has saved us money and contributes to the revenue of our business. I also think retention is one of the most important things at the company. Acquiring new customers is way more expensive and less efficient than retaining your existing customers. Zendesk Support and Chat help us to retain more customers.”

“Zendesk Support grows with us as we grow our support team.”

“Chat provides a great, simple experience for our website visitors, and makes it easy for us to provide excellent service through live monitoring.”

“Zendesk has been very receptive to our questions and our needs. We use the live chat assistance in Zendesk often, and when we create tickets, Zendesk’s response time is incredible.”

“Zendesk allows us better mastery of customer service and to execute on a global vision. With global oversight, we know exactly what our priorities are and can identify and remedy any friction points for our customers.”

“Data from Zendesk drives change in our products and technology to better serve customer needs. The insights, analytics, and information Zendesk gives us about our customers, and about how they interact and transact with us, is invaluable.”

"Chat allows us to create rules that allow us to proactively interact with our clients in a given stage of a user flow within the website or the app. By being able to request feedback in a chat, we can now track quality of service over time, and better manage tickets and attribute them through Zendesk to our second and third levels of customer support."

"Just knowing we don’t have to worry about copying and pasting from one place to another for a product release is like, ‘Forget about the number of minutes saved, it makes my writers happy,’ and that’s important to me."

“It’s not just that we have a help center or live chat. but that we’re offering coaching and mentorship and helping our customers to become brand advocates. We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels."

"Zendesk is really user-friendly and easy to get up and running. I can’t emphasize enough how much easier Zendesk makes life for us, be able to see and understand the data. It’ll make a big difference for us at Showpo."

"Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk."