330 Zendesk Messaging Testimonials

“We were very segmented and now we’re moving to a model where a customer is a customer and we aim to provide the best level of service, as quickly as possible.”

“I’ve been a lot happier watching the call queue and chat queues with Zendesk. It’s just made managing so much better.”

"We’re very lucky to have used Zendesk since day one. We wouldn’t be able to manage our ticket volume or run our support team using email or Google sheets."

"Zendesk’s Professional Services team was the real driver for our successful, on-time rollout of Zendesk."

"Black Friday happened three weeks after we launched. In Colombia, we ran out of merchandise in several stores on the first day, but we were able to redirect traffic to other stores using the web widget and chat."

"If you make a mistake by shipping a certain type of order at a different type of rate, the mistake is compounded when a thousand orders ship that way. If you don’t do it right, you can lose all your money on shipping costs."

"During Christmas, our busiest time, our abandonment rate was about 1.4 percent. Having a tool like Zendesk Chat just drives that whole sense of efficiency. A submantra we have here is just common sense and urgency. It’s a cliché, but it’s about empowering your agents."

"If we haven’t attempted something yet, I’d like to do it through Zendesk. When we moved to Talk, it was nice to be omnichannel, but also nice to be brand loyal."

"One of the most magical things about Vimeo is how much of an influence our support team has been able to have on our product over time."

"The apps framework was my draw to Zendesk when we were making that decision. I was advocating for that."

"Right now we’re only using the widget, but the intention is to create an even better chat experience for our products using Zendesk Chat."

"For everyone using Zendesk, there’s been only positive feedback in terms of the capability, functionality, and the improvement that Zendesk has allowed for their group."

"There were times we had to shut live chat down entirely. We were attracted to Zendesk because it is a more robust chat software. After starting with chat, we then began a broader conversation about consolidating everything into a seamless omnichannel customer experience."

“We’re very surprised at how fast and how popular text is becoming. I think having your phone on you and being able to chat with a company instantly is something that people really love."

“It’s the adaptability. There’s a lot of value in using the product, right down to the brass tacks of being able to grab every single support ticket. That can give us great data on the back end, where we’re really corralling a lot of this information about what we’re speaking to customers about."