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OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
"Now our service queue is streamlined and simply illustrated, reducing bloated structures to what is strictly necessary. The workshop helped us greatly, and by minimizing, we were able to improve …
"For each service performed, a satisfaction survey is sent to the customer. This helps us to continually improve the quality of our service."
"Introducing OTRS was nice and easy. We received everything exactly the way we wanted it. This says a lot about the excellent product and service provided by OTRS AG."
Read OTRS Reviews, Testimonials & Customer References from 19 real OTRS customers.
Browse OTRS Case Studies, Customer Success Stories, & Customer References from 19 businesses that use OTRS.
Watch OTRS Customer Videos to learn why 2 businesses chose OTRS.
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