Read 19 OTRS reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 2 customer videos to see why companies chose OTRS as their undefined

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

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Customer Rating Review Scorebased on 1343 reference ratings
4.8/5.0 (1343)

19Testimonials

  • "The OTRS Consultants not only know the system inside and out! They are great at understanding other IT landscapes and responding competently and in detail to the needs of later users."

    Anne GrünkornHead of Mobility
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19 Case Studies

  • Switching to cloud-based OTRS gives IT resources greater freedom at Livit AG

    Georg RölliHead of IT Operations
18 more case studiescurrently locked

2 Customer Videos

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Additional OTRS Information & Resources

Read OTRS Reviews, Testimonials & Customer References from 19 real OTRS customers.

Browse OTRS Case Studies, Customer Success Stories, & Customer References from 19 businesses that use OTRS.

Watch OTRS Customer Videos to learn why 2 businesses chose OTRS.

FeaturedCustomers has 1,824,889+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.