Read 19 OTRS reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 2 customer videos to see why companies chose OTRS as their undefined

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

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Customer Rating Review Scorebased on 1331 reference ratings
4.8/5.0 (1331)

19Testimonials

  • "After the OTRS team had successfully completed the project, we received quick positive feedback: the number of complaints decreased within two months to only 35%."

    Hozifa HusseinData Center Manager
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19 Case Studies

  • Customized software solutions with the highest quality standards and full commitment to the customer – supported by the competence of OTRS

    Michael VoigtChairman of the Board
18 more case studiescurrently locked

2 Customer Videos

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Additional OTRS Information & Resources

Read OTRS Reviews, Testimonials & Customer References from 19 real OTRS customers.

Browse OTRS Case Studies, Customer Success Stories, & Customer References from 19 businesses that use OTRS.

Watch OTRS Customer Videos to learn why 2 businesses chose OTRS.

FeaturedCustomers has 1,817,229+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.