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OTRS

Read 19 OTRS reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch 2 customer videos to see why companies chose OTRS as their IT Service Management Software

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

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  • 19 Testimonials View
  • 19 Case Studies View
  • 2 Customer Videos View
Customer Rating Review Score based on 1744 reference ratings
4.8/5.0 (1744)

19Testimonials

  • "With OTRS, we have chosen a long-term solution, because the software grows with our requirements, it's flexible and adaptable."

    Florian Hinse Graduate in Business Administration and Assistant to the Management

  • "In the seven years we’ve been using OTRS as a contract customer, we’ve only had positive experiences. We really appreciate the reliable and competent support."

    Georg Rölli Head of IT Operations

  • "OTRS is one of SES Techcom Services’ trusted tools for managing services with challenging operation models. Interfaces to other operation support systems, including SES systems, are an important success factor!"

    Georges Amirza Service Manager
18 more testimonials currently locked

19 Case Studies

  • ENAV needed a help desk software with integration possibilities to record and …

    Giovanni Mellini Security Engineer

  • The Ahfad University for Women provides professional IT support to staff members …

    Hozifa Hussein Data Center Manager

  • Switching to cloud-based OTRS gives IT resources greater freedom at Livit AG

    Georg Rölli Head of IT Operations
18 more case studies currently locked

2 Customer Videos

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Additional OTRS Information & Resources

Read OTRS Reviews, Testimonials & Customer References from 19 real OTRS customers.

Browse OTRS Case Studies, Customer Success Stories, & Customer References from 19 businesses that use OTRS.

Watch OTRS Customer Videos to learn why 2 businesses chose OTRS.

FeaturedCustomers has 2,015,504+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.