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OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
"Now we can standardize our workflows very well. It's so simple that people have just easily fallen into using it and embraced the tool as part of how we work."
"With OTRS, we were able to create transparency where none existed before. This has significantly optimized our work. In addition, we can now access professional support when needed."
"Introducing OTRS was nice and easy. We received everything exactly the way we wanted it. This says a lot about the excellent product and service provided by OTRS AG."
Read OTRS Reviews, Testimonials & Customer References from 19 real OTRS customers.
Browse OTRS Case Studies, Customer Success Stories, & Customer References from 19 businesses that use OTRS.
Watch OTRS Customer Videos to learn why 2 businesses chose OTRS.
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