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OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
"The flexibility of OTRS allows us to begin improving service delivery immediately, while also being forward thinking in terms of how we can offer better transparency and support to our …
"OTRS is one of SES Techcom Services’ trusted tools for managing services with challenging operation models. Interfaces to other operation support systems, including SES systems, are an important success factor!"
"The fact that we are expanding OTRS to other departments is proof that security made the right choice; it’s fast, flexible, reliable and easy."
Read OTRS Reviews, Testimonials & Customer References from 19 real OTRS customers.
Browse OTRS Case Studies, Customer Success Stories, & Customer References from 19 businesses that use OTRS.
Watch OTRS Customer Videos to learn why 2 businesses chose OTRS.
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