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OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
"The fact that we are expanding OTRS to other departments is proof that security made the right choice; it’s fast, flexible, reliable and easy."
"After the OTRS team had successfully completed the project, we received quick positive feedback: the number of complaints decreased within two months to only 35%."
"Above all, we wanted to go live with a global solution very quickly, and OTRS made this possible: It only took 12 weeks from the day we chose OTRS to …
Read OTRS Reviews, Testimonials & Customer References from 19 real OTRS customers.
Browse OTRS Case Studies, Customer Success Stories, & Customer References from 19 businesses that use OTRS.
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