EcholoN Testimonials

“Whether reports, masks, ticket templates or interfaces to external systems: for us EcholoN is much more than a ticket tool. For us, it serves the purpose of a versatile modular system that enables us to build and further develop our service organization according to our requirements. We are not only able to provide our customers with ad hoc information, but we also increase our share of corporate value creation internally. If sales come to us today with a potential customer and order volume, we can determine a comparable constellation directly via EcholoN and say how many resources we would have to reserve for service. This means we are now much quicker and more reliable in providing information and the basis for decision-making."

"Until now, a service system developed in-house was used, but it hardly met our growing requirements and was simply no longer up-to-date. Although we were able to record our tickets chronologically and process them according to work and device lists, it also offered little convenience and functions to relieve the service. Automated processes or workflow control were just as impossible as reporting or aligning IT service management processes according to ITIL standards (Information Technology Infrastructure Library)."