EcholoN Testimonials

“The most important thing for us was an online self-service portal, a fully-fledged, integrated e-mail system and the option of simply attaching third-party solutions to the system. In addition, the system's flexibility to adapt to individual workflows and the price also played a key role in the decision-making process.”

“Whether reports, masks, ticket templates or interfaces to external systems: for us EcholoN is much more than a ticket tool. For us, it serves the purpose of a versatile modular system that enables us to build and further develop our service organization according to our requirements. We are not only able to provide our customers with ad hoc information, but we also increase our share of corporate value creation internally. If sales come to us today with a potential customer and order volume, we can determine a comparable constellation directly via EcholoN and say how many resources we would have to reserve for service. This means we are now much quicker and more reliable in providing information and the basis for decision-making."