“For example, reliable contract management was not possible. The licenses and contracts associated with the respective software and hardware systems could not be stored directly in the system, which made automated monitoring of deadlines impossible. In addition, there was a lack of modeling tools, for example to create new processes …

"At the point you just noticed that EcholoN has a lot of functionality and technical maturity compared to the other service solutions and that it has also grown to the most complex service requirements."