"In particular, the EcholoN Data Workflow System turned out to be a very comprehensive instrument here for linking processes across systems and networking our systems without even having to be programmed. It was therefore not only the most flexible instrument for our project, but also promised the lowest adaptation effort …

"Until now, a service system developed in-house was used, but it hardly met our growing requirements and was simply no longer up-to-date. Although we were able to record our tickets chronologically and process them according to work and device lists, it also offered little convenience and functions to relieve the …