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TOPdesk

Read 79 TOPdesk reviews and testimonials from customers, explore 57 case studies and customer success stories, and watch 3 customer videos to see why companies chose TOPdesk as their IT Service Management Software

TOPdesk founded in Delft, the Netherlands, over 25 years ago by 2 students who wanted to make a difference. Their goal was to help others improve their customer service – with software that is simple and easy to use. Since then, the organization grown from 2 employees to 750, and from a single small office to over 15 branches worldwide. They might be large, but they have never stopped believing in their core values: listening to the customer’s needs and giving employees the trust, freedom, and responsibility to do great things.

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  • 79 Testimonials View
  • 57 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2796 reference ratings
4.8/5.0 (2796)
  • Winter 2026 Market Leader IT Asset Management Software

79Testimonials

  • "The support has been my favourite part of this experience, because you never feel like you’re being talked down to. Everyone is so happy all of the time."

  • "The operators find TOPdesk nice to work with and the same goes for students and staff. It’s quick and easy."

  • "Because the IT department was already pleased with TOPdesk, the Facilities department also implemented the system. Every day, trolleys stacked with food and beverages are boarded onto the planes. And …

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57 Case Studies

  • LTE Group boosts self-service portal uptake to 64% with TOPdesk

  • University of Sheffield gains a level higher maturity insight with TOPdesk

  • KLM UK Engineering drives 83% of tickets through self-service with TOPdesk

56 more case studies currently locked

3 Customer Videos

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Additional TOPdesk Information & Resources

Read TOPdesk Reviews, Testimonials & Customer References from 79 real TOPdesk customers.

Browse TOPdesk Case Studies, Customer Success Stories, & Customer References from 57 businesses that use TOPdesk.

Watch TOPdesk Customer Videos to learn why 3 businesses chose TOPdesk.