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EcholoN is located in a variety of industries. From plant and mechanical engineering, on pharmaceuticals, to shipyard and marina operation, they can draw on an enormous breadth of experience. Today there is the EcholoN consortium with over 100 active EcholoN supporters in three countries as a strong partner for all companies. Through their nationwide network with high flexibility and customer advice from their specialists, they offer a wide range of services for their customers.
"By introducing a new helpdesk system, consistent, process-based IT service management according to ITIL was realized."
“For example, reliable contract management was not possible. The licenses and contracts associated with the respective software and hardware systems could not be stored directly in the system, which made …
"There were hardly any possibilities for effective evaluation of, for example, reaction or service provision times and for the control of service assignments, in the aging service solution, used by …
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