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Decagon

Read 23 Decagon reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 4 customer videos to see why companies chose Decagon as their AI Customer Service Software

Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.

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  • 23 Testimonials View
  • 17 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 545 reference ratings
4.8/5.0 (545)

23Testimonials

  • “With Decagon’s AI agents, we’ve shortened our time-to-resolution rate, raised and maintained a high CSAT and deflection rate, and are proactively engaging our most valuable readers and publishers. Decagon has …

    Jordan A. Product Operations

  • "We conducted a rigorous RFP process, evaluating everything from interaction quality and user interface to the depth of integrations, product roadmap, and the caliber of engagement and partnership offered. Decagon …

    Emma Auscher Global Head of Customer Experience

  • “The Decagon team’s commitment, responsiveness, and on-the-ground engineering support were crucial to the successful rollout of our AI agents. Their ability to quickly deploy solutions, build custom workflows, and integrate …

    Gage Bartholomew Support Operations Manager
22 more testimonials currently locked

17 Case Studies

  • How Duolingo Partners with Decagon

    Ian Riggins Senior Operations Manager

  • Noom - Customer Case Study

  • Bilt - Customer Case Study

    Thatcher Foster VP, Client Solutions
16 more case studies currently locked

4 Customer Videos

  • Faire Eliminates Support Roadblocks with Decagon’s Fast, Feedback-Driven AI
    Play Video
    Adele Hedden Senior Director, Head of CX and Central Operations
  • How Decagon’s AI Agents Cut Costs & Transformed CX
    Play Video
    Sarah Vanden Broek Senior Manager, CX Operations Strategy & AI
  • Bilt Rewards Transforms Customer Support with Decagon’s AI Agents
    Play Video
    Thatcher Foster VP, Client Solutions
3 more videos currently locked

Additional Decagon Information & Resources

Read Decagon Reviews, Testimonials & Customer References from 23 real Decagon customers.

Browse Decagon Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Decagon.

Watch Decagon Customer Videos to learn why 4 businesses chose Decagon.

FeaturedCustomers has 1,911,840+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.