Read 19 Decagon reviews and testimonials from customers, explore 14 case studies and customer success stories, and watch 4 customer videos to see why companies chose Decagon as their undefined

Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.

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Customer Rating Review Scorebased on 217 reference ratings
4.8/5.0 (217)

19Testimonials

  • "Creators are extremely weary of AI and have little patience for bots. Decagon has delivered an AI solution that has exceeded our expectations and those of our content creators, particularly by being very human-like and conversational. We are now fully resolving over 70% of incoming tickets, and Decagon's solution is effectively a high-functioning agent that gives personalized responses instantly and is always online. We're excited to continue working with them as we scale our business."

    Eli ValentinChief Operating Officer
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14 Case Studies

  • How Faire Revolutionized Customer Support and Operational Efficiency

    Adele HeddenSenior Director, Head of CX and Central Operations
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4 Customer Videos

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Additional Decagon Information & Resources

Read Decagon Reviews, Testimonials & Customer References from 19 real Decagon customers.

Browse Decagon Case Studies, Customer Success Stories, & Customer References from 14 businesses that use Decagon.

Watch Decagon Customer Videos to learn why 4 businesses chose Decagon.

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