Decagon

Read 23 Decagon reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 4 customer videos to see why companies chose Decagon as their

Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.

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  • 23 Testimonials View
  • 17 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 482 reference ratings
4.8/5.0 (482)

23Testimonials

  • "Decagon's accuracy is mindblowing. We have a pretty complex case categorization scheme. Their email bot learned it and started categorizing tickets with near perfect accuracy literally overnight."

    Josh Mooney Director Business Systems

  • “Decagon has brought a high level of sophistication to the way we run our Customer Support operations. By implementing an AI Agent and Agent Assist, we’re able to increase deflection …

    Noam Kahn Customer Success Operations Manager

  • “Decagon has been incredibly impactful for us. Through our recent acquisition, we scaled our customer base dramatically without having to add to our support team or waste time on complex …

    Petrus Ballhausen Arruda Co-Founder & COO
22 more testimonials currently locked

17 Case Studies

  • Raise - Customer Case Study

    Marc Doerr Chief Financial Officer

  • Podium - Customer Case Study

    Noam Kahn Customer Success Operations Manager

  • How Substack handles actions with AI

    Jordan A. Product Operations
16 more case studies currently locked

4 Customer Videos

  • Noom + Decagon A concierge experience at scale
    Play Video
    Jeremy Victor Chief Customer Officer
  • Bilt Rewards Transforms Customer Support with Decagon’s AI Agents
    Play Video
    Thatcher Foster VP, Client Solutions
  • How Decagon’s AI Agents Cut Costs & Transformed CX
    Play Video
    Sarah Vanden Broek Senior Manager, CX Operations Strategy & AI
3 more videos currently locked

Additional Decagon Information & Resources

Read Decagon Reviews, Testimonials & Customer References from 23 real Decagon customers.

Browse Decagon Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Decagon.

Watch Decagon Customer Videos to learn why 4 businesses chose Decagon.

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