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Decagon

Read 23 Decagon reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch 4 customer videos to see why companies chose Decagon as their Customer Support Software

Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.

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  • 23 Testimonials View
  • 23 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 685 reference ratings
4.8/5.0 (685)
  • Summer 2026 Top Performer AI Chatbot Software
    Press Release Report

23Testimonials

  • "Decagon's accuracy is mindblowing. We have a pretty complex case categorization scheme. Their email bot learned it and started categorizing tickets with near perfect accuracy literally overnight."

    Josh Mooney Director Business Systems

  • “Continuously hiring staff to answer the same questions isn’t efficient. We needed an AI solution to deliver higher-quality responses and let our team focus on higher-impact problems.”

    Madeline Cohen Head of Consumer Trust

  • “Plus, we love working with the Decagon team — they’re incredibly helpful, and are always available to answer any questions we have in a timely manner, which has been a …

    Anedria Buckner Operations Manager
22 more testimonials currently locked

23 Case Studies

  • Curology - Customer Case Study

    Sharon Hedlund Sr. Director Operations Strategy & Customer Experience

  • SimplePractice reaches 85% deflection with Decagon

  • Fourthwall - Customer Case Study

    Eli Valentin Chief Operating Officer
22 more case studies currently locked

4 Customer Videos

  • Noom + Decagon A concierge experience at scale
    Play Video
    Jeremy Victor Chief Customer Officer
  • Faire Eliminates Support Roadblocks with Decagon’s Fast, Feedback-Driven AI
    Play Video
    Adele Hedden Senior Director, Head of CX and Central Operations
  • Bilt Rewards Transforms Customer Support with Decagon’s AI Agents
    Play Video
    Thatcher Foster VP, Client Solutions
3 more videos currently locked

Additional Decagon Information & Resources

Read Decagon Reviews, Testimonials & Customer References from 23 real Decagon customers.

Browse Decagon Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Decagon.

Watch Decagon Customer Videos to learn why 4 businesses chose Decagon.

FeaturedCustomers has 2,112,938+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.