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Decagon

Read 23 Decagon reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch 4 customer videos to see why companies chose Decagon as their Customer Support Software

Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.

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  • 23 Testimonials View
  • 23 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 691 reference ratings
4.8/5.0 (691)
  • Summer 2026 Top Performer AI Chatbot Software
    Press Release Report

23Testimonials

  • "Decagon's accuracy is mindblowing. We have a pretty complex case categorization scheme. Their email bot learned it and started categorizing tickets with near perfect accuracy literally overnight."

    Josh Mooney Director Business Systems

  • “With Decagon’s AI agents, we’ve shortened our time-to-resolution rate, raised and maintained a high CSAT and deflection rate, and are proactively engaging our most valuable readers and publishers. Decagon has …

    Jordan A. Product Operations

  • “Decagon has brought a high level of sophistication to the way we run our Customer Support operations. By implementing an AI Agent and Agent Assist, we’re able to increase deflection …

    Noam Kahn Customer Success Operations Manager
22 more testimonials currently locked

23 Case Studies

  • From compliance to confidence Valon’s AI transformation

    Jonathan Hsu Co-founder

  • Rituals eliminates peak-season backlog across 19 countries with Decagon

  • 1-800-Flowers.com reaches 93% CSAT with Decagon

22 more case studies currently locked

4 Customer Videos

  • How Decagon’s AI Agents Cut Costs & Transformed CX
    Play Video
    Sarah Vanden Broek Senior Manager, CX Operations Strategy & AI
  • Bilt Rewards Transforms Customer Support with Decagon’s AI Agents
    Play Video
    Thatcher Foster VP, Client Solutions
  • Faire Eliminates Support Roadblocks with Decagon’s Fast, Feedback-Driven AI
    Play Video
    Adele Hedden Senior Director, Head of CX and Central Operations
3 more videos currently locked

Additional Decagon Information & Resources

Read Decagon Reviews, Testimonials & Customer References from 23 real Decagon customers.

Browse Decagon Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Decagon.

Watch Decagon Customer Videos to learn why 4 businesses chose Decagon.

FeaturedCustomers has 2,123,313+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.