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Decagon

Read 23 Decagon reviews and testimonials from customers, explore 17 case studies and customer success stories, and watch 4 customer videos to see why companies chose Decagon as their AI Customer Service Software

Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.

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  • 23 Testimonials View
  • 17 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 651 reference ratings
4.8/5.0 (651)
  • Summer 2026 Top Performer AI Chatbot Software
    Press Release Report

23Testimonials

  • "Decagon is the reason we can maintain operational excellence in customer support as our user base grows rapidly. It provides extremely accurate and nuanced answers and is easily trained to …

    Ethan Yu Chief Operating Officer

  • “With Decagon’s AI agents, we’ve shortened our time-to-resolution rate, raised and maintained a high CSAT and deflection rate, and are proactively engaging our most valuable readers and publishers. Decagon has …

    Jordan A. Product Operations

  • "With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values."

    Janelle Sallenave Chief Operating Officer
22 more testimonials currently locked

17 Case Studies

  • Chime scales member support with AI-powered automation — delivering efficiency and a …

    Janelle Sallenave Chief Operating Officer

  • How Flashfood Transformed Customer Support with Decagon

    Jordan Schenck President and COO

  • From compliance to confidence Valon’s AI transformation

    Jonathan Hsu Co-founder
16 more case studies currently locked

4 Customer Videos

  • How Decagon’s AI Agents Cut Costs & Transformed CX
    Play Video
    Sarah Vanden Broek Senior Manager, CX Operations Strategy & AI
  • Bilt Rewards Transforms Customer Support with Decagon’s AI Agents
    Play Video
    Thatcher Foster VP, Client Solutions
  • Faire Eliminates Support Roadblocks with Decagon’s Fast, Feedback-Driven AI
    Play Video
    Adele Hedden Senior Director, Head of CX and Central Operations
3 more videos currently locked

Additional Decagon Information & Resources

Read Decagon Reviews, Testimonials & Customer References from 23 real Decagon customers.

Browse Decagon Case Studies, Customer Success Stories, & Customer References from 17 businesses that use Decagon.

Watch Decagon Customer Videos to learn why 4 businesses chose Decagon.

FeaturedCustomers has 2,056,311+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.