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Decagon

Read 23 Decagon reviews and testimonials from customers, explore 23 case studies and customer success stories, and watch 4 customer videos to see why companies chose Decagon as their Customer Support Software

Decagon is AI customer support management solutions for enterprises. It is an enterprise-grade generative AI tool that leverages Large Language Models to design customer service assistants that respond to customer inquiries and provide personalized responses. The platform offers integrations with existing tools and data sources, allowing users to manage AI's responces using the knowledge bases, APIs, and workflows.

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  • 23 Testimonials View
  • 23 Case Studies View
  • 4 Customer Videos View
Customer Rating Review Score based on 712 reference ratings
4.8/5.0 (712)
  • Summer 2026 Top Performer AI Chatbot Software
    Press Release Report

23Testimonials

  • “Our team has deepened our chat support capabilities, launched AI-enabled email deflection, improved our ticket routing, and leveraged AI Assist tooling to maintain quality support responses from our agents."

    Jonathan Fisher Support Operations Program Manager

  • “Working with the Decagon team is a fantastic partnership. They are always willing to listen, implement our feedback, and move at an impressive pace. Decagon has turned our customer enablement …

    Adele Hedden Senior Director, Head of CX and Central Operations

  • "I appreciate Decagon’s speed and level of execution in our interactions. The team is why I would recommend Decagon. Our company requires technical and emotional connection to customers and the …

    Sharon Hedlund Sr. Director Operations Strategy & Customer Experience
22 more testimonials currently locked

23 Case Studies

  • Valon achieves 50%+ voice deflection with Decagon

    Jonathan Hsu Co-founder

  • Hunter Douglas Group unlocks $1M in AI-powered revenue with Decagon

  • ClassPass scales to 24/7 support with Decagon and boosts deflection 32%

    Sarah Vanden Broek Senior Manager, CX Operations Strategy & AI
22 more case studies currently locked

4 Customer Videos

  • How Decagon’s AI Agents Cut Costs & Transformed CX
    Play Video
    Sarah Vanden Broek Senior Manager, CX Operations Strategy & AI
  • Faire Eliminates Support Roadblocks with Decagon’s Fast, Feedback-Driven AI
    Play Video
    Adele Hedden Senior Director, Head of CX and Central Operations
  • Noom + Decagon A concierge experience at scale
    Play Video
    Jeremy Victor Chief Customer Officer
3 more videos currently locked

Additional Decagon Information & Resources

Read Decagon Reviews, Testimonials & Customer References from 23 real Decagon customers.

Browse Decagon Case Studies, Customer Success Stories, & Customer References from 23 businesses that use Decagon.

Watch Decagon Customer Videos to learn why 4 businesses chose Decagon.

FeaturedCustomers has 2,129,511+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.