“Decagon has brought a high level of sophistication to the way we run our Customer Support operations. By implementing an AI Agent and Agent Assist, we’re able to increase deflection rate, reduce total resolution time, and boost our team’s productivity by 3x. And we are just getting started.”

"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along …