"Decagon is the reason we can maintain operational excellence in customer support as our user base grows rapidly. It provides extremely accurate and nuanced answers and is easily trained to keep up with our rapidly changing product, mitigating the need to add dozens of support headcount. Compared to other solutions, …

"Rippling has a very broad surface area with distinct products that require unique treatments — we brought this problem statement to Decagon and they delivered. We are able to tailor the experience and responses to customers to not only deliver strong deflection results, but also enhance the customer experience along …