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Pylon

Read 13 Pylon reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their Customer Support Software

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

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  • 13 Testimonials View
  • 10 Case Studies View
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Customer Rating Review Score based on 629 reference ratings
4.8/5.0 (629)

13Testimonials

  • "Our customers are developers who expect quick, actionable support. We needed a way to meet them where they work without slowing down."

    Lee Vaughn Manager of Support Engineering

  • "Pylon feels super organic, customers don't know we aren't in channel but we can connect and collaborate super easily. There are efficiency gains to have all tickets flow to one …

    Teresa Nesteby Head of Success Engineering

  • “We work in Slack-heavy environments. Email just felt archaic. And Zendesk hadn’t changed in a decade.”

    Jesse Marshall Head of CS
12 more testimonials currently locked

10 Case Studies

  • How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

    Lee Vaughn Manager of Support Engineering

  • How Sardine Replaced Zendesk in 5 Days and Supercharged Support

    ‍Duke Puniani Head of Post-Sales

  • Why Material chose Pylon over Zendesk

    Esther Disbot Head of Product Support
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Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 13 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Pylon.

FeaturedCustomers has 1,911,107+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.