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Pylon

Read 13 Pylon reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their Customer Support Software

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

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  • 13 Testimonials View
  • 10 Case Studies View
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Customer Rating Review Score based on 599 reference ratings
4.8/5.0 (599)

13Testimonials

  • "Previously took us 3 days to send a message to our 500+ slack channels. now it takes 3 minutes.”

    Erika Anderson Chief Customer Officer

  • “We work in Slack-heavy environments. Email just felt archaic. And Zendesk hadn’t changed in a decade.”

    Jesse Marshall Head of CS

  • "Pylon feels super organic, customers don't know we aren't in channel but we can connect and collaborate super easily. There are efficiency gains to have all tickets flow to one …

    Teresa Nesteby Head of Success Engineering
12 more testimonials currently locked

10 Case Studies

  • Lightdash Unified Support Across Slack Connect, Community, Email, and Chat

  • Replo's Journey from Zendesk to Pylon

  • How Hightouch Scaled to over 300+ Customer Slack Channels

    Teresa Nesteby Head of Success Engineering
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Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 13 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Pylon.

FeaturedCustomers has 1,910,162+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.