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Pylon

Read 12 Pylon reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their Customer Support Software

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

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    Customer Videos
Customer Rating Review Score based on 715 reference ratings
4.8/5.0 (715)

12Testimonials

  • "Pylon really was the only tool out of all of the ones that we had looked at. [Pylon] was Slack native and came with additional features."

  • "After working extensively with industry standard big-box ticketing systems, it became glaringly obvious that a ticketing tool could be done better. I knew that I needed a tool that was …

  • "Previously took us 3 days to send a message to our 500+ slack channels. now it takes 3 minutes.”

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10 Case Studies

  • Why Rootly partnered with Pylon over Freshdesk & Zendesk

  • Why Material chose Pylon over Zendesk

  • Vellum Unifies Support Across Slack Connect and In-App Chat

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Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 12 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Pylon.