Pylon

Read 13 Pylon reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

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  • 13 Testimonials View
  • 10 Case Studies View
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Customer Rating Review Score based on 592 reference ratings
4.8/5.0 (592)

13Testimonials

  • “Love what you guys are doing. It was impossible to scale our enterprise tier support beyond a handful of customers before Pylon. It's directly unlocked revenue while improving customer experience …

    Pritak Pate Head of Post-Sales

  • "Pylon feels super organic, customers don't know we aren't in channel but we can connect and collaborate super easily. There are efficiency gains to have all tickets flow to one …

    Teresa Nesteby Head of Success Engineering

  • “We didn’t just need a better help desk. We needed a system that could handle enterprise customers and high-volume support without missing anything.”

    ‍Julie Henderson B2C Customer Success Manager
12 more testimonials currently locked

10 Case Studies

  • Why Material chose Pylon over Zendesk

    Esther Disbot Head of Product Support

  • Vellum Unifies Support Across Slack Connect and In-App Chat

  • Replo's Journey from Zendesk to Pylon

9 more case studies currently locked

Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 13 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Pylon.

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