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Pylon

Read 12 Pylon reviews and testimonials from customers, explore 34 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their Customer Support Software

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

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  • 12 Testimonials View
  • 34 Case Studies View
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Customer Rating Review Score based on 778 reference ratings
4.8/5.0 (778)

12Testimonials

  • “We work in Slack-heavy environments. Email just felt archaic. And Zendesk hadn’t changed in a decade.”

    Jesse Marshall Head of CS

  • "Pylon feels super organic, customers don't know we aren't in channel but we can connect and collaborate super easily. There are efficiency gains to have all tickets flow to one …

    Teresa Nesteby Head of Success Engineering

  • “We didn’t just need a better help desk. We needed a system that could handle enterprise customers and high-volume support without missing anything.”

    ‍Julie Henderson B2C Customer Success Manager
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34 Case Studies

  • Why Material chose Pylon over Zendesk

    Esther Disbot Head of Product Support

  • How Coalesce Transformed Account Management with AI-Powered Summaries

    Jesse Marshall Head of CS

  • Sardine cuts first response time 90% with Pylon

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Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 12 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 34 businesses that use Pylon.

FeaturedCustomers has 2,123,473+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.