Pylon

Read 13 Pylon reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

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  • 13 Testimonials View
  • 10 Case Studies View
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Customer Rating Review Score based on 574 reference ratings
4.8/5.0 (574)
  • 2024 Top Rated Software Award

13Testimonials

  • “We didn’t just need a better help desk. We needed a system that could handle enterprise customers and high-volume support without missing anything.”

    ‍Julie Henderson B2C Customer Success Manager

  • “Shared Slack channels are no longer a black box. Our engineering team now has visibility into customer issues and can collaborate on them internally with support. Support gets to see …

    Lukas Köbis Co-Founder

  • "Previously took us 3 days to send a message to our 500+ slack channels. now it takes 3 minutes.”

    Erika Anderson Chief Customer Officer
12 more testimonials currently locked

10 Case Studies

  • How Hightouch Scaled to over 300+ Customer Slack Channels

    Teresa Nesteby Head of Success Engineering

  • Replo's Journey from Zendesk to Pylon

  • Why Rootly partnered with Pylon over Freshdesk & Zendesk

    Purvai Nanda Head of Customer Success & Support
9 more case studies currently locked

Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 13 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Pylon.

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