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Pylon

Read 13 Pylon reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their Customer Support Software

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

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  • 13 Testimonials View
  • 10 Case Studies View
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Customer Rating Review Score based on 671 reference ratings
4.8/5.0 (671)

13Testimonials

  • “I was told what we wanted was infeasible by other vendors and we were asking for the moon. Pylon came in, they had the right functionality, and it's saved us …

    Charles Folsom Head of Customer Success

  • "We chose Pylon to modernize our customer support infrastructure to better serve the needs of enterprise customers like FIS, GoDaddy, and Coinbase, who needed a more white-glove experience with tighter …

    ‍Duke Puniani Head of Post-Sales

  • “Shared Slack channels are no longer a black box. Our engineering team now has visibility into customer issues and can collaborate on them internally with support. Support gets to see …

    Lukas Köbis Co-Founder
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10 Case Studies

  • Why Rootly partnered with Pylon over Freshdesk & Zendesk

    Purvai Nanda Head of Customer Success & Support

  • How Hightouch Scaled to over 300+ Customer Slack Channels

    Teresa Nesteby Head of Success Engineering

  • Vellum Unifies Support Across Slack Connect and In-App Chat

9 more case studies currently locked

Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 13 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Pylon.

FeaturedCustomers has 1,924,476+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.