Pylon References Capped?

Access even more references from these marketplace competitors

  • 4.7 / 5.0 (4468)
    Premium 297+ References
  • 4.7 / 5.0 (7147)
    Premium 1332+ References
  • 4.8 / 5.0 (3490)
    Premium 192+ References

Pylon

Read 12 Pylon reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose Pylon as their Customer Support Software

Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord. They've seen companies 4x their sales cycles and increase NRR by 50% when collaborating with prospects & customers using these chat-based platforms instead of email.

Show more
  • 12 Testimonials View
  • 10 Case Studies View
  • No
    Videos Yet
    Customer Videos
Customer Rating Review Score based on 743 reference ratings
4.8/5.0 (743)

12Testimonials

  • "Pylon really was the only tool out of all of the ones that we had looked at. [Pylon] was Slack native and came with additional features."

  • “We didn’t just need a better help desk. We needed a system that could handle enterprise customers and high-volume support without missing anything.”

  • “Love what you guys are doing. It was impossible to scale our enterprise tier support beyond a handful of customers before Pylon. It's directly unlocked revenue while improving customer experience …

11 more testimonials currently locked

10 Case Studies

  • How OneSchema Scales Slack and Microsoft Teams Support

  • How Sardine Replaced Zendesk in 5 Days and Supercharged Support

  • How AssemblyAI Scaled 24/7 Support with AI Agents and Runbooks

9 more case studies currently locked

Additional Pylon Information & Resources

Read Pylon Reviews, Testimonials & Customer References from 12 real Pylon customers.

Browse Pylon Case Studies, Customer Success Stories, & Customer References from 10 businesses that use Pylon.