LiveChat

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Read 112 LiveChat reviews and testimonials from customers, explore 72 case studies and customer success stories, and watch 22 customer videos to see why companies chose LiveChat as their Live Chat Software

Best live chat and help desk software for customer support and online sales.

LiveChat helps to build a level of trust with people browsing the website and makes them more likely to make a purchase. Increase overall customer satisfaction through a more personalized way of communication with LiveChat.

Over 28,000 companies rely on LiveChat in their everyday duties. Some of the major ones include: Ikea, Acer, Samsung, RyanAir, PayPal, Kaspersky Lab, LG, Suzuki, and Renault.

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Customer Rating Review Scorebased on 4320 reference ratings
4.7/5.0 (4320)
  • Market Leader 2025 2025
    Summer 2025Market LeaderLive Chat Software
    Press ReleaseReport

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Featured Testimonials

  • "The implementation of live chat helped increase our overall sales conversion. A person who chats with us is 11x more likely to convert than an average website visitor.”

    Syed BalkhiChief Executive Officer

  • "I've used LiveChat for my company's website (we're a small lingerie retailer) and I couldn't be happier. The app is fantastic, easy to use, and gets consistent praise from our customers. They buy much more after chatting and view it as amazing service. Am also really impressed with the app's customer support Daniel Z in particular is responsive, so friendly, and goes above and beyond to help us with whatever questions or issues we have. Great example for my team!"

    Stephanie HaoCustomer Care Specialist

  • "Our aim is to give an effortless service to our customers and LiveChat does it for us."

    Vari VilsonAssistant Marketing Manager
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Featured Case Studies

  • The Pilot Group tailors service to customers’ needs thanks to LiveChat

    Jane DmitrievaSales Manager

  • Depositphotos aiming for 100% customer satisfaction score

    Anna ZakharchenkoHead of Sales Department

  • Innovations for Learning brings new quality of in-app support with LiveChat

    Randy BurgessChief Technology Officer
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Featured Customer Videos

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Additional LiveChat Information & Resources

Read LiveChat Reviews, Testimonials & Customer References from 112 real LiveChat customers.

Browse LiveChat Case Studies, Customer Success Stories, & Customer References from 72 businesses that use LiveChat.

Watch LiveChat Customer Videos to learn why 22 businesses chose LiveChat.

FeaturedCustomers has 1,854,089+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.