"LiveChat allowed us to answer multiple questions quickly and efficiently, taking a slight burden off our e-mail and phone flow. The information we gather before and after the chat has been an invaluable secondary gain."

“We constantly get customers who exclaim that having chat is incredibly helpful and that our competitors don’t offer the channel.”

"It isn’t the concept of live chat itself that sets us apart from the competition, of course many of our competitors offer live chat rooms too. But it is the potential LiveChat has unlocked for our team with its unique easy-to-use interface and desktop applications, two-way conversation prospects, advanced chat …

"We wanted something that would give us an edge in lead capture over our competitors and LiveChat did just that."

"We find that LiveChat is relatively inexpensive considering what is included in our package."

"LiveChat was easy to deploy and manage with very little issue on the user end."

"LiveChat has been an integral tool in doing this because it has kept us close to our clients. There is an easy flow of feedback due to LiveChat’s reliability and ease of use."

"Our goal is to help our clients grow their businesses. Through their success we earn lifetime customers, referrals, and strategic partners. We do this by consulting with our clients regarding their needs and delivering a full solution that fits their business goals."

"We now handle 70% of our tickets in under two hours, which is an improvement from 40% before LiveChat."

"As a company, we are very customer-experience oriented."

"Prior to using LiveChat, we did explore and integrate a few competitors in the system but we found a lot of them to be complicated, bloated and a little on the slow side. We went with LiveChat because it can be customized completely to your own needs and preferences."

"We've tried two other live chats and LiveChat is the easiest. Their customer service is better than anyone’s we've seen."

"We added 24/7 chat support to supplement our 24/7 phone support. Now LiveChat is often our main contact point with customers, and it's been working out great for us."

"We wanted to give our customers another method of communicating with our reservation agents. The majority of our business comes from our website; we had hoped that providing an online option to our web-based consumers would also improve their experience on www.foxrentacar.com."

"We've been encouraging people to use live chat, it's become a really significant marketing tool for us. We are implementing additional ways of encouraging people to use it."