112 LiveChat Testimonials

"The accessibility of chat helps to answer customer questions quickly, which often encourages them to place an order before the conversation ends."

"If you have a business, and you have a website then you need this! LiveChat was the missing link to our customer service and we have had nothing but positive response from our customers! On top of that, they send out regular tips and tricks to better use their service and it's so incredibly helpful! I couldn't imagine not using LiveChat at this point & it&'s a part of who we are now, and the customer service that we offer."

"We now handle 70% of our tickets in under two hours, which is an improvement from 40% before LiveChat."

"We wanted something that would give us an edge in lead capture over our competitors and LiveChat did just that."

"We find that LiveChat is relatively inexpensive considering what is included in our package."

"LiveChat was easy to deploy and manage with very little issue on the user end."

"LiveChat has been an integral tool in doing this because it has kept us close to our clients. There is an easy flow of feedback due to LiveChat’s reliability and ease of use."

"Our goal is to help our clients grow their businesses. Through their success we earn lifetime customers, referrals, and strategic partners. We do this by consulting with our clients regarding their needs and delivering a full solution that fits their business goals."

"As a company, we are very customer-experience oriented."

"Prior to using LiveChat, we did explore and integrate a few competitors in the system but we found a lot of them to be complicated, bloated and a little on the slow side. We went with LiveChat because it can be customized completely to your own needs and preferences."

"We've tried two other live chats and LiveChat is the easiest. Their customer service is better than anyone’s we've seen."

"We added 24/7 chat support to supplement our 24/7 phone support. Now LiveChat is often our main contact point with customers, and it's been working out great for us."

"We wanted to give our customers another method of communicating with our reservation agents. The majority of our business comes from our website; we had hoped that providing an online option to our web-based consumers would also improve their experience on www.foxrentacar.com."

"We've been encouraging people to use live chat, it's become a really significant marketing tool for us. We are implementing additional ways of encouraging people to use it."

"I was supervising our agent, who was giving wrong answers, so I was able to take over the chat. Later, I let the customer know I was the owner and I totally changed the direction the chat was going into. It took me like 20 minutes, but the result was awesome and the customer was amazed."