112 LiveChat Testimonials

"We embedded LiveChat inside our apps and on configuration pages for our products so that users can chat with our team directly from those places."

"For us, customer support isn’t just about solving tickets — it’s an ingrained part of our product development."

"In the dark ages, before LiveChat, I had no idea what tickets, yahoo chats, emails were coming and going. Most importantly I didn’t know what was being said and how long it was taking to get back to students."

"I was supervising our agent, who was giving wrong answers, so I was able to take over the chat. Later, I let the customer know I was the owner and I totally changed the direction the chat was going into. It took me like 20 minutes, but the result was awesome and the customer was amazed."

"We aim to work with customers from start to finish and we are with them all the way to the end of the interview process, if needed, with any job and interview help and advice we can provide."

"LiveChat allowed us to answer multiple questions quickly and efficiently, taking a slight burden off our e-mail and phone flow. The information we gather before and after the chat has been an invaluable secondary gain."

"At Lunarpages we are committed to provide a customer first experience. By offering our customers the ability to communicate with us via LiveChat, we are able to provide that experience."

“Our customers often need their problems to be solved and their questions to be responded to asap. Since getting in touch with the customer service via email is relatively time-taking, the only way to be assisted right away was calling our support team. Though this option is very effective, some customers feel too shy or don’t have an opportunity to make a call.”

"We wanted to make our customer service to differentiate us from competitors."

"In 2007, Seattle-based SaaS pioneers Vivek Bhaskaran and Rob Hoehn realized the growing interest in crowdsourced feedback and co-founded IdeaScale — a community idea management system with up/down voting that allows the best ideas contributed to rise to the top."

"Our customers often tell us that the speed and helpfulness of our support team is one of the reasons they choose us over competing products. Some customers have even closed accounts elsewhere on the basis of our support team’s live chat performance."

"Beginning the relationship early in a student’s search is so essential in Higher Education today. LiveChat helps us to meet the needs of our students and families immediately."

"We appreciate that our customers are looking to borrow money fast and therefore when they have questions, they want them to be answered fast. LiveChat allows us to accommodate our customers’ needs."

"LiveChat has identified the metrics that matter most and gotten rid of the clutter that other services display in their reporting. This means you’re easily able to digest the metrics that matter most and make informed decisions on the performance of the department."

"It isn’t the concept of live chat itself that sets us apart from the competition, of course many of our competitors offer live chat rooms too. But it is the potential LiveChat has unlocked for our team with its unique easy-to-use interface and desktop applications, two-way conversation prospects, advanced chat search and quick chat history tracking that makes this a major (customer service) game changer for us."