"When I talked to your support team, I said, ‘Look, there’s this website I visited, and their chat function was really good. I want it to look the same on our website. I want the greeting to pop up for all our website visitors.’ Your agents told me how to …

"We have found that we get 10% more engagement on the website when LiveChat is available. With thousands of visitors going to the site each month, this 10% goes a long way to keep users on the site for longer and increase conversions."

"My organization has used LiveChat for several years through our integration with ZenDesk. It is seamless, powerful and my team simply loves how it works. Customers get a kick out of real-time, chat support. LiveChat makes it happen. Pros: Dependable, easy to use, simply does what you want it to. …

"I was supervising our agent, who was giving wrong answers, so I was able to take over the chat. Later, I let the customer know I was the owner and I totally changed the direction the chat was going into. It took me like 20 minutes, but the result was …

"We aim to work with customers from start to finish and we are with them all the way to the end of the interview process, if needed, with any job and interview help and advice we can provide."

"LiveChat allowed us to answer multiple questions quickly and efficiently, taking a slight burden off our e-mail and phone flow. The information we gather before and after the chat has been an invaluable secondary gain."

"At Lunarpages we are committed to provide a customer first experience. By offering our customers the ability to communicate with us via LiveChat, we are able to provide that experience."

“Our customers often need their problems to be solved and their questions to be responded to asap. Since getting in touch with the customer service via email is relatively time-taking, the only way to be assisted right away was calling our support team. Though this option is very effective, some …

"We wanted to make our customer service to differentiate us from competitors."

"In 2007, Seattle-based SaaS pioneers Vivek Bhaskaran and Rob Hoehn realized the growing interest in crowdsourced feedback and co-founded IdeaScale — a community idea management system with up/down voting that allows the best ideas contributed to rise to the top."

"Our customers often tell us that the speed and helpfulness of our support team is one of the reasons they choose us over competing products. Some customers have even closed accounts elsewhere on the basis of our support team’s live chat performance."

"Beginning the relationship early in a student’s search is so essential in Higher Education today. LiveChat helps us to meet the needs of our students and families immediately."

"We appreciate that our customers are looking to borrow money fast and therefore when they have questions, they want them to be answered fast. LiveChat allows us to accommodate our customers’ needs."

"LiveChat has identified the metrics that matter most and gotten rid of the clutter that other services display in their reporting. This means you’re easily able to digest the metrics that matter most and make informed decisions on the performance of the department."

"It isn’t the concept of live chat itself that sets us apart from the competition, of course many of our competitors offer live chat rooms too. But it is the potential LiveChat has unlocked for our team with its unique easy-to-use interface and desktop applications, two-way conversation prospects, advanced chat …