112 LiveChat Testimonials

"We have found that we get 10% more engagement on the website when LiveChat is available. With thousands of visitors going to the site each month, this 10% goes a long way to keep users on the site for longer and increase conversions."

"LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business."

"Our company’s entire mission is based around improving the customer experience. We wanted to improve our overall customer satisfaction by creating an additional support channel that was convenient and easy to use. It worked."

"The accessibility of chat helps to answer customer questions quickly, which often encourages them to place an order before the conversation ends."

"I sincerely believe that if you have a website with traffic and you are not using LiveChat then by starting to use it you will experience an ROI in minutes, rather than days or weeks or months."

"We note 2-digit conversion rates around 10-11 percent since the beginning of the project."

"A lot of support services offer a full email, chat and phone package but we found their live chat functionality was not as extensive as yours. LiveChat made a product that does just one thing really well and exactly as we needed it."

"Our Mo Community loved LiveChat! Some of our long-time supporters mentioned it was their new favorite feature on the website."

"The expectation for online consumers today is such that one expects support within minutes during an online purchase. Prijsvergelijken.nl uses LiveChat to give users a fast and free response."

"LiveChat is indispensable for us. As a startup company, we are dependent on instant feedback from customers as well as being able to answer questions fast. Traditional email simply does not provide the same customer experience."

"Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page."

"We were looking for a solution that provided the appropriate value for the cost. LiveChat is faster and more affordable than other traditional communication tools."

"We’ve demonstrated time and time again that when you put chatters who are highly trained and monitored, combined with a deep understanding of data driven decisions you can get amazing results. One of our property clients closed $4.4 million in sales over 9 months using our service. That’s the real potential of chat when done well."

"We wanted to improve customer satisfaction level and increase the problem-solving speed and accuracy."

"We can see that our customers like this channel because they were quick to adopt it and continue to use it. We also have a high customer satisfaction in this channel."