"I was supervising our agent, who was giving wrong answers, so I was able to take over the chat. Later, I let the customer know I was the owner and I totally changed the direction the chat was going into. It took me like 20 minutes, but the result was …

"Beginning the relationship early in a student’s search is so essential in Higher Education today. LiveChat helps us to meet the needs of our students and families immediately."

"We embedded LiveChat inside our apps and on configuration pages for our products so that users can chat with our team directly from those places."

"We note 2-digit conversion rates around 10-11 percent since the beginning of the project."

"A lot of support services offer a full email, chat and phone package but we found their live chat functionality was not as extensive as yours. LiveChat made a product that does just one thing really well and exactly as we needed it."

"Our Mo Community loved LiveChat! Some of our long-time supporters mentioned it was their new favorite feature on the website."

"We have found that we get 10% more engagement on the website when LiveChat is available. With thousands of visitors going to the site each month, this 10% goes a long way to keep users on the site for longer and increase conversions."

"The expectation for online consumers today is such that one expects support within minutes during an online purchase. Prijsvergelijken.nl uses LiveChat to give users a fast and free response."

"LiveChat is indispensable for us. As a startup company, we are dependent on instant feedback from customers as well as being able to answer questions fast. Traditional email simply does not provide the same customer experience."

"Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page."

"We were looking for a solution that provided the appropriate value for the cost. LiveChat is faster and more affordable than other traditional communication tools."

"We’ve demonstrated time and time again that when you put chatters who are highly trained and monitored, combined with a deep understanding of data driven decisions you can get amazing results. One of our property clients closed $4.4 million in sales over 9 months using our service. That’s the real …

"We wanted to improve customer satisfaction level and increase the problem-solving speed and accuracy."

"Our company’s entire mission is based around improving the customer experience. We wanted to improve our overall customer satisfaction by creating an additional support channel that was convenient and easy to use. It worked."

"We can see that our customers like this channel because they were quick to adopt it and continue to use it. We also have a high customer satisfaction in this channel."