"I was supervising our agent, who was giving wrong answers, so I was able to take over the chat. Later, I let the customer know I was the owner and I totally changed the direction the chat was going into. It took me like 20 minutes, but the result was …

"Beginning the relationship early in a student’s search is so essential in Higher Education today. LiveChat helps us to meet the needs of our students and families immediately."

"We embedded LiveChat inside our apps and on configuration pages for our products so that users can chat with our team directly from those places."

"With a mission to deliver the best first–class customer service, it was only natural for us to have the best in live chat software."

"We were looking for a chat system to ease the amount of calls we were receiving. By having LiveChat on our learning websites, we wanted to make it easier for our customers to get in contact with us."

"We found people who engaged in chat had an ecommerce conversion rate 1000% higher than non-chat users."

"In the dark ages, before LiveChat, I had no idea what tickets, yahoo chats, emails were coming and going. Most importantly I didn’t know what was being said and how long it was taking to get back to students."

"LiveChat offered a real time response to our service issues and customer queries. As a brand held in high regard we felt it was necessary to provide a service to match that expectation."

"We needed a modern chat solution with all the features at a great price – there was only one option – LiveChat!"

"We needed to break up chat support to one user per channel. We needed to have a record of all chats at our fingertips. We wanted to tag and import chats into our own application for further review. And I wanted my agents to work comfortably without stepping on each …

"We help thousands of people sell and rent properties online. We wanted our clients to feel they could rely on us when they need us."

"We felt like LiveChat would enable parents to reach out during a quick break at work, without having to make a phone call. Our goal was to make sure parents could have their questions answered as quickly as they could ask them."

"LiveChat is a great tool for community. We are meeting parents when they are looking for information and we are able to make sure they can find it."

"We were looking for a chat system for our company because we wanted to improve the experience that candidates had visiting our career sites. It puts them at ease when there is a live human being on the other end of the computer who can readily answer their myriad of …

"LiveChat software has helped us immensely in quickly helping our guests with any questions or issues they may have in the most efficient and professional manner."