112 LiveChat Testimonials

"Hey, I need authorization from my supervisor, and I’ll get back to you in a couple of days, and we’ll see how it goes."

"We wanted to reach customers who are not always able to talk on the phone. We also wanted to reduce phone costs, increase conversions and time on site by offering help via LiveChat."

"When I talked to your support team, I said, ‘Look, there’s this website I visited, and their chat function was really good. I want it to look the same on our website. I want the greeting to pop up for all our website visitors.’ Your agents told me how to do it all and clearly explained how we could get it on site fast without involving our developers."

"Our company’s entire mission is based around improving the customer experience. We wanted to improve our overall customer satisfaction by creating an additional support channel that was convenient and easy to use. It worked."

"We can see that our customers like this channel because they were quick to adopt it and continue to use it. We also have a high customer satisfaction in this channel."

"With a mission to deliver the best first–class customer service, it was only natural for us to have the best in live chat software."

"We were looking for a chat system to ease the amount of calls we were receiving. By having LiveChat on our learning websites, we wanted to make it easier for our customers to get in contact with us."

"We found people who engaged in chat had an ecommerce conversion rate 1000% higher than non-chat users."

"In the dark ages, before LiveChat, I had no idea what tickets, yahoo chats, emails were coming and going. Most importantly I didn’t know what was being said and how long it was taking to get back to students."

"LiveChat offered a real time response to our service issues and customer queries. As a brand held in high regard we felt it was necessary to provide a service to match that expectation."

"We needed a modern chat solution with all the features at a great price – there was only one option – LiveChat!"

"We needed to break up chat support to one user per channel. We needed to have a record of all chats at our fingertips. We wanted to tag and import chats into our own application for further review. And I wanted my agents to work comfortably without stepping on each others toes."

"We help thousands of people sell and rent properties online. We wanted our clients to feel they could rely on us when they need us."

"We felt like LiveChat would enable parents to reach out during a quick break at work, without having to make a phone call. Our goal was to make sure parents could have their questions answered as quickly as they could ask them."

"LiveChat is a great tool for community. We are meeting parents when they are looking for information and we are able to make sure they can find it."