112 LiveChat Testimonials

"We’ve demonstrated time and time again that when you put chatters who are highly trained and monitored, combined with a deep understanding of data driven decisions you can get amazing results. One of our property clients closed $4.4 million in sales over 9 months using our service. That’s the real potential of chat when done well."

"Chats don’t put you on hold, it’s easy to use, it’s a constant experience. Customers prefer it over phone."

"We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home."

"LiveChat software has helped us immensely in quickly helping our guests with any questions or issues they may have in the most efficient and professional manner."

"We wanted to reach customers who are not always able to talk on the phone. We also wanted to reduce phone costs, increase conversions and time on site by offering help via LiveChat."

"We had many of our bigger clients start using chat instead of calling us which was better for them as they could speak to us sooner rather than waiting on the phone."

"After testing different chat softwares from different companies our conclusion was that LiveChat was the best alternative out there, mostly because of the simplicity in usage and design."

"We can actively save time and respond faster to customers using LiveChat which helps our teams to build trust and confidence with customers and prospects."

"We believe that the future of our industry lies in providing better transparency and real support to clients throughout their trading experience; this can only be achieved by aligning broker’s interests with those of their clients and investing on hearing out the client and implementing what they really need/want."

"LiveChat is cheaper than some competitors without sacrificing quality and functionality."

"LiveChat is a very seamless product, we never think about it, we just use it."

“With message sneak peek we’re able to wow the customers by looking for answers based on what they are already typing.”

“We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them.”

"It was not possible for an agent to take multiple calls at the same time in rush hours. And it was much more expensive than LiveChat. These were the main reasons for us to check for a better option to receive customer contact.”

"Integrating Lift Kits 4 Less Magento store with LiveChat was really seamless and it didn’t take more than a few clicks. LiveChat turns out to be even more valuable to e-commerce businesses with some nice features like automated greetings or sales tracking. It can really give you valuable insight based on your conversations, to optimize the way you communicate with your customers."