"We have received great feedback from our users for having a 24/7 live chat option available on our website and our customers find it very convenient to reach out to us for any pre or post-sales queries. They certainly prefer it over emails and voice calls."

"We found people who engaged in chat had an ecommerce conversion rate 1000% higher than non-chat users."

“We were impressed by the advanced functionality LiveChat provided. From auto chat routing, chat groups, and languages, to pop-up message automation. These things may sound common now, but at the time we were looking for a chat software, they were exclusive.”

"LiveChat software has helped us immensely in quickly helping our guests with any questions or issues they may have in the most efficient and professional manner."

"We wanted to reach customers who are not always able to talk on the phone. We also wanted to reduce phone costs, increase conversions and time on site by offering help via LiveChat."

"We had many of our bigger clients start using chat instead of calling us which was better for them as they could speak to us sooner rather than waiting on the phone."

"After testing different chat softwares from different companies our conclusion was that LiveChat was the best alternative out there, mostly because of the simplicity in usage and design."

"We can actively save time and respond faster to customers using LiveChat which helps our teams to build trust and confidence with customers and prospects."

"We believe that the future of our industry lies in providing better transparency and real support to clients throughout their trading experience; this can only be achieved by aligning broker’s interests with those of their clients and investing on hearing out the client and implementing what they really need/want."

"LiveChat is cheaper than some competitors without sacrificing quality and functionality."

"We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home."

"LiveChat is a very seamless product, we never think about it, we just use it."

“With message sneak peek we’re able to wow the customers by looking for answers based on what they are already typing.”

“We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them.”

"It was not possible for an agent to take multiple calls at the same time in rush hours. And it was much more expensive than LiveChat. These were the main reasons for us to check for a better option to receive customer contact.”