112 LiveChat Testimonials

"I have been using LiveChat in the business I work for almost three years now since the first day of my employment with them. However, our very first chat was officially on October 21, 2011. SO, technically 4 years going strong with LiveChat. I have watched over the years as the software has improved while the ease of functionality has increased. I am immediately able to give my customers a point of support contact. I love the detailed reporting available and all the variable matrixes. The analytics are impeccable!! Also, being able to integrate apps is phenomenal. LiveChat is so customizable and that is something I sincerely appreciate. The archives section is something I use on a daily basis as well. Having the Knowledge Base readily available has been super helpful. I have not had to use the LiveChat feature - so that in itself speaks volumes!"

"Our company’s entire mission is based around improving the customer experience. We wanted to improve our overall customer satisfaction by creating an additional support channel that was convenient and easy to use. It worked."

"At Lunarpages we are committed to provide a customer first experience. By offering our customers the ability to communicate with us via LiveChat, we are able to provide that experience."

"We wanted to reach customers who are not always able to talk on the phone. We also wanted to reduce phone costs, increase conversions and time on site by offering help via LiveChat."

"We had many of our bigger clients start using chat instead of calling us which was better for them as they could speak to us sooner rather than waiting on the phone."

"After testing different chat softwares from different companies our conclusion was that LiveChat was the best alternative out there, mostly because of the simplicity in usage and design."

"We can actively save time and respond faster to customers using LiveChat which helps our teams to build trust and confidence with customers and prospects."

"We believe that the future of our industry lies in providing better transparency and real support to clients throughout their trading experience; this can only be achieved by aligning broker’s interests with those of their clients and investing on hearing out the client and implementing what they really need/want."

"LiveChat is cheaper than some competitors without sacrificing quality and functionality."

"We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home."

"LiveChat is a very seamless product, we never think about it, we just use it."

“With message sneak peek we’re able to wow the customers by looking for answers based on what they are already typing.”

“We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them.”

"It was not possible for an agent to take multiple calls at the same time in rush hours. And it was much more expensive than LiveChat. These were the main reasons for us to check for a better option to receive customer contact.”

"Integrating Lift Kits 4 Less Magento store with LiveChat was really seamless and it didn’t take more than a few clicks. LiveChat turns out to be even more valuable to e-commerce businesses with some nice features like automated greetings or sales tracking. It can really give you valuable insight based on your conversations, to optimize the way you communicate with your customers."