112 LiveChat Testimonials

"People need people. Our mission is to allow personal service as part of online user experience. Customer service online can be so much more than just a cost – and we show that to our clients."

"We use LiveChat in our library to ensure that customers who visit our website are provided with assistance even when they’re not with us in person."

"We appreciate that our customers are looking to borrow money fast and therefore when they have questions, they want them to be answered fast. LiveChat allows us to accommodate our customers’ needs."

"Integrating Lift Kits 4 Less Magento store with LiveChat was really seamless and it didn’t take more than a few clicks. LiveChat turns out to be even more valuable to e-commerce businesses with some nice features like automated greetings or sales tracking. It can really give you valuable insight based on your conversations, to optimize the way you communicate with your customers."

"It was immediately clear that the customer service team at LiveChat would be a clear differentiator. Concise, prompt, and thorough support was a welcome change.”

“We constantly get customers who exclaim that having chat is incredibly helpful and that our competitors don’t offer the channel.”

"It has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort in this area and keep on developing bots — we want to make it more advanced, more human-like, and with better Satisfaction Rate."

“LiveChat offered us a way to meet the growing demand for support without growing staff at an equal pace.”

"We have received great feedback from our users for having a 24/7 live chat option available on our website and our customers find it very convenient to reach out to us for any pre or post-sales queries. They certainly prefer it over emails and voice calls."

"The implementation of live chat helped increase our overall sales conversion. A person who chats with us is 11x more likely to convert than an average website visitor.”

"We’ve been very happy with LiveChat. It allows us to connect with customers while they are browsing our website: both pre- and post-sale. There have been many occasions where customers have shared their appreciation for the service we offered."

"We tested other live-chat tools, but LiveChat was highly recommended and use by other companies in our industry. We were looking for something easy for customers and us as well. After a testing period, we knew we could not find anything else that offered the same ease of use."

"LiveChat helps in initiating conversations on the website, but calls are also required since some customers like to finish a case over the phone."

“We have been able to contribute to the company bottom line revenue by pointing customers to the right place. In 2017 we generated £338k gross revenue via live chat alone. We have also driven more sales calls to our advertisers which obviously benefits them too.”

"LiveChat was an easy decision for us because of the dynamic features it offers and we could utilize it across multiple sites. Also, we thought the aesthetics of the chat widget fit nicely with our site design.”