“We were impressed by the advanced functionality LiveChat provided. From auto chat routing, chat groups, and languages, to pop-up message automation. These things may sound common now, but at the time we were looking for a chat software, they were exclusive.”

"LiveChat software has helped us immensely in quickly helping our guests with any questions or issues they may have in the most efficient and professional manner."

"Customers feel that a recommendation arriving from human on chat is much stronger than simple text a user sees on the page."

“The property and development finance industry does not have much innovation online, largely because a lot of deal origination is done through networking, personal relationships and introductions. But using LiveChat, we were able to combine the two: be online and be personable.”

"Chats don’t put you on hold, it’s easy to use, it’s a constant experience. Customers prefer it over phone."

"We use LiveChat for both support and sales. We love the groups feature because we have areas on the website that direct customers to either chat with a support agent or a styling agent."

"On my own I’m able to manage a website with 11,000 monthly visits without any issues. I get some questions about opening hours and service. But mostly it’s people shopping for a car without giving out names and numbers."

"We have people inquiring about specifics around new and used cars. The objective is to collate contact details for sales chaps to follow up."

"We’re a tech company, so we wanted to make sure we were catering to all suitable ways our customers wanted to get in touch with us. Speed & visibility is very important to us and LiveChat helps to cover both of those perfectly. We also love the reporting available, as …

"LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change …

"LiveChat is easy to use and to navigate. If there is ever anything I don't understand, the support team always has my back! I think they are available 24/7 (We only run our chat program during normal business hours). But they are always, friendly, helpful and very quick to respond. …

"The LiveChat module is so easy to embed in any website. I did a lot of research and actually paid to try other programs as well and nothing came close to the simplicity of LiveChat. The mobile apps work every time, and in our company we can't afford to miss …

"I have been using LiveChat in the business I work for almost three years now since the first day of my employment with them. However, our very first chat was officially on October 21, 2011. SO, technically 4 years going strong with LiveChat. I have watched over the years as …

"LiveChat gives our team the ability to help prospects the moment they need it. I love how visitors can leave messages for us during our off hours as well, letting us reach out as soon as we're back online again. One of the features I like best is how multiple …

"LiveChat is easy to use and to navigate. If there is ever anything I don't understand, the support team always has my back! I think they are available 24/7 (We only run our chat program during normal business hours). But they are always, friendly, helpful and very quick to respond. …