112 LiveChat Testimonials

"We’ve demonstrated time and time again that when you put chatters who are highly trained and monitored, combined with a deep understanding of data driven decisions you can get amazing results. One of our property clients closed $4.4 million in sales over 9 months using our service. That’s the real potential of chat when done well."

"Chats don’t put you on hold, it’s easy to use, it’s a constant experience. Customers prefer it over phone."

"We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home."

“The property and development finance industry does not have much innovation online, largely because a lot of deal origination is done through networking, personal relationships and introductions. But using LiveChat, we were able to combine the two: be online and be personable.”

"We use LiveChat for both support and sales. We love the groups feature because we have areas on the website that direct customers to either chat with a support agent or a styling agent."

"On my own I’m able to manage a website with 11,000 monthly visits without any issues. I get some questions about opening hours and service. But mostly it’s people shopping for a car without giving out names and numbers."

"We have people inquiring about specifics around new and used cars. The objective is to collate contact details for sales chaps to follow up."

"We’re a tech company, so we wanted to make sure we were catering to all suitable ways our customers wanted to get in touch with us. Speed & visibility is very important to us and LiveChat helps to cover both of those perfectly. We also love the reporting available, as it makes it an easy job for us to monitor our chat satisfaction & predict cover levels. Beyond the product, a gold star goes to the LiveChat team. Since developing a relationship on social media we have had several conversations around live chat and how best to use it's features."

"LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business."

"LiveChat is easy to use and to navigate. If there is ever anything I don't understand, the support team always has my back! I think they are available 24/7 (We only run our chat program during normal business hours). But they are always, friendly, helpful and very quick to respond. The mobile app is easy to set up and easy to use. I can always be on the go with this. I especially like it when I'm on my mobile and need to switch to my desktop (to grab a file to transfer or something). The current chat log is right there like I've been using the desktop app the whole time. "

"The LiveChat module is so easy to embed in any website. I did a lot of research and actually paid to try other programs as well and nothing came close to the simplicity of LiveChat. The mobile apps work every time, and in our company we can't afford to miss a connection with a client who needs support. We trust LiveChat and have been using them for a few years without issues."

"I have been using LiveChat in the business I work for almost three years now since the first day of my employment with them. However, our very first chat was officially on October 21, 2011. SO, technically 4 years going strong with LiveChat. I have watched over the years as the software has improved while the ease of functionality has increased. I am immediately able to give my customers a point of support contact. I love the detailed reporting available and all the variable matrixes. The analytics are impeccable!! Also, being able to integrate apps is phenomenal. LiveChat is so customizable and that is something I sincerely appreciate. The archives section is something I use on a daily basis as well. Having the Knowledge Base readily available has been super helpful. I have not had to use the LiveChat feature - so that in itself speaks volumes!"

"LiveChat gives our team the ability to help prospects the moment they need it. I love how visitors can leave messages for us during our off hours as well, letting us reach out as soon as we're back online again. One of the features I like best is how multiple team members can be online at once."

"LiveChat is easy to use and to navigate. If there is ever anything I don't understand, the support team always has my back! I think they are available 24/7 (We only run our chat program during normal business hours). But they are always, friendly, helpful and very quick to respond. The mobile app is easy to set up and easy to use. I can always be on the go with this. I especially like it when I'm on my mobile and need to switch to my desktop (to grab a file to transfer or something). The current chat log is right there like I've been using the desktop app the whole time."

"I've used LiveChat for my company's website (we're a small lingerie retailer) and I couldn't be happier. The app is fantastic, easy to use, and gets consistent praise from our customers. They buy much more after chatting and view it as amazing service. Am also really impressed with the app's customer support Daniel Z in particular is responsive, so friendly, and goes above and beyond to help us with whatever questions or issues we have. Great example for my team!"