112 LiveChat Testimonials

"For us, customer support isn’t just about solving tickets — it’s an ingrained part of our product development."

"We wanted to give our customers another method of communicating with our reservation agents. The majority of our business comes from our website; we had hoped that providing an online option to our web-based consumers would also improve their experience on www.foxrentacar.com."

"I'm going to keep this short and sweet. LiveChat is s one of those apps that just works. We can rest easy knowing that in over a year of usage it has never failed us. Whenever we have a question their customer support is always friendly and easy to deal with. I can't imagine how anyone would not give this a 5 star review."

"LiveChat is easy to use and to navigate. If there is ever anything I don't understand, the support team always has my back! I think they are available 24/7 (We only run our chat program during normal business hours). But they are always, friendly, helpful and very quick to respond. The mobile app is easy to set up and easy to use. I can always be on the go with this. I especially like it when I'm on my mobile and need to switch to my desktop (to grab a file to transfer or something). The current chat log is right there like I've been using the desktop app the whole time."

"I've used LiveChat for my company's website (we're a small lingerie retailer) and I couldn't be happier. The app is fantastic, easy to use, and gets consistent praise from our customers. They buy much more after chatting and view it as amazing service. Am also really impressed with the app's customer support Daniel Z in particular is responsive, so friendly, and goes above and beyond to help us with whatever questions or issues we have. Great example for my team!"

"My organization has used LiveChat for several years through our integration with ZenDesk. It is seamless, powerful and my team simply loves how it works. Customers get a kick out of real-time, chat support. LiveChat makes it happen. Pros: Dependable, easy to use, simply does what you want it to. Cons: Honestly, none. Pricing is good and you get more than what you pay for."

"Every startup website should have LiveChat! We have been amazed at the connections we have gained from implementing this incredibly powerful yet simple tool on our site. And with the LiveChat mobile app, we chat with people on our website right from our phones, like we are texting. It's very simple yet has all the functionality we need. This tool has brought us business we would not have received otherwise. Big fans!"

"From a sales and marketing perspective, adding LiveChat to our site was the single BEST strategy we implemented in 2015. With 300,000 products on our site, you can imagine the product-related questions our customers might have. LiveChat is an easy and FAST way for a potential customer to get the information they need to make a buying decision. Since we started with LiveChat, we have seen a monthly lift in revenue of 1.7% or more. and we are thrilled!"

"Many features that make usage and reporting more efficient. Like the Canned Responses, Report view by Tags, Date, Agent. LiveChat almost anticipates every way a user would need information quickly and effectively. Great job LiveChat! :)"

"We installed LC to give us a support arm for our visual content platform, and immediately got way more than we expected. As well as the chat features which are great as a standard, the reporting and tracking of visitors on our website was so accurate, easy to use and live. The API meant that our developers could integrate it with our database of users to effectively create a CRM and ensure we could offer better service. Great Product, great UI and great results."

"LiveChat is easy to use and allows fast and efficient communication with our prospects. A dashboard enables performance monitoring to improve the efficiency of our responses and gives us the opportunity to automate certain spots. The contacts we've had with LiveChat were fast and ultra-efficient in addition to being very nice."

"We've used this product for several years now. I don't usually do reviews, but we are so pleased with LiveChat! If you are in the market for a live chat, this is the one to get! Pros: Allows you to preview the typed text before the chatter even sends it. Allows you to change the website pop up icon to better personalize it to match your site. Sends weekly reports for number of chats and time online. Let's you see where the chatter is located. Let's you automatically send them a LiveChat notification if they are on the website browsing."

"If you have a business, and you have a website then you need this! LiveChat was the missing link to our customer service and we have had nothing but positive response from our customers! On top of that, they send out regular tips and tricks to better use their service and it's so incredibly helpful! I couldn't imagine not using LiveChat at this point & it&'s a part of who we are now, and the customer service that we offer."

"What I love most about LiveChat is that I can engage INSTANTLY with whoever has just landed on our website. If anyone has a question, we can answer straight away, which often leads the prospect to becoming a paid client's money in the bank, and provides wonderful customer service."

"After testing many website based chat tools, LiveChat's tool proved to be the easiest to manage website visitors for my needs. Once I started using the tool to connect with visitors in real time the yearly subscription paid for itself in the first 24 hours. Easy to use for back end and client. Integrates to numerous other marketing programs (Constant Contact, etc). Real Time visitor tracking."