112 LiveChat Testimonials

"We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home."

"A lot of support services offer a full email, chat and phone package but we found their live chat functionality was not as extensive as yours. LiveChat made a product that does just one thing really well and exactly as we needed it."

“We liked the intuitive and easy-to-use interface, as well as the fact that we could give our customers the chance to rate our consultants. More importantly, we can monitor the quality of customer service thanks to advanced analytics."

“LiveChat has an understandable front-end and the reporting capabilities.”

"Our aim is to give an effortless service to our customers and LiveChat does it for us."

“We were impressed by the advanced functionality LiveChat provided. From auto chat routing, chat groups, and languages, to pop-up message automation. These things may sound common now, but at the time we were looking for a chat software, they were exclusive.”

"Hey, I need authorization from my supervisor, and I’ll get back to you in a couple of days, and we’ll see how it goes."

"When we set up the company in 2004, we called ourselves InTENSO back then, which was a variation of “IT Enterprise Solutions” abbreviation. The whole company consisted of 2 people, and we had no idea where the journey would take us. At the beginning of our operations, we delivered dedicated IT solutions to financial institutions. Back then, custom development was our primary area of expertise. Some of these early partnerships (like mBank or Credit Agricole) ended up lasting for more than a decade, proving to be mutually beneficial and successful. As we took on larger projects over time, the company started to grow, and we slowly began to shape a new structure of our organization."

"People need people. Our mission is to allow personal service as part of online user experience. Customer service online can be so much more than just a cost – and we show that to our clients."

“LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking. Our relationship with LiveChat is very valuable to us because of efficiencies like those.”

"With LiveChat, we are able to answer questions far more quickly and seamlessly so we can help customers make better product choices for their projects."

"We embedded LiveChat inside our apps and on configuration pages for our products so that users can chat with our team directly from those places."

"For us, customer support isn’t just about solving tickets — it’s an ingrained part of our product development."

"When I talked to your support team, I said, ‘Look, there’s this website I visited, and their chat function was really good. I want it to look the same on our website. I want the greeting to pop up for all our website visitors.’ Your agents told me how to do it all and clearly explained how we could get it on site fast without involving our developers."

“Directing the traffic to the website and to LiveChat helped GreenState tremendously in being able to serve all our member contacts.”