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Qualaroo Case Studies

  • Belron Leverages Sentiment Analysis to Improve the User Experience, Maintain a Sky-High NPS Score

    Jamie CarterVoice of the Customer Manager

  • Gumtree - Customer Case Study

    Sax CucvaraStrategy and Analytics Manager
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    Customer References11 total
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    Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.

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    Customer References31 total
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    Honestly is composed of individuals who share a passion for people and the potential they bring to organizations, be it as customers or employees. Their job is to develop solutions in employee engagement and customer experience to help their partners achieve this.

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    Customer References40 total
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    Survey Anyplace improves your data collection by improving your surveys. Most surveys today overlook the respondent’s experience, which is why they produce low response rates. Their survey maker creates modern-looking surveys that engage respondents, are easy to answer, and use cutting-edge mobile features just like your audience. And you get greater response rates and better feedback.

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