Retently

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Read 19 Retently reviews and testimonials from customers, explore 16 case studies and customer success stories, and watch customer videos to see why companies chose Retently as their Customer Feedback Management Software

Retently is a Customer Success Platform for subscription businesses. It helps increase revenue and customer retention by gathering, processing and enriching various business data and providing enhanced tools for improving customer communications and reducing customer churn.

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  • 19 Testimonials View
  • 16 Case Studies View
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Customer Rating Review Score based on 1800 reference ratings
4.8/5.0 (1800)
  • Fall 2025 Rising Star Net Promoter Score (NPS) Software
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Featured Testimonials

  • "Before implementing Retently, we were reacting to customer feedback. Now, we are proactively addressing potential problems and focusing on opportunities to scale our business. The reporting features are incredibly helpful …

    Nuria Tain Product

  • "We've been really happy with the software AND the support provided by your team."

    Martin Guindon Director, Systems & Business Intelligence

  • “It’s not the score that matters; it’s what you do with it to make promoters that really counts.”

    Fred Reichheld Bain & Company
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Featured Case Studies

  • Umart has decreased twice the Customer Experience operations cost

    Evan Casey Head of Customer Service

  • Airbnb analyzes 393 million reservations with Retently

  • How Retently Automated Customer Feedback Analysis Using MonkeyLearn

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Additional Retently Information & Resources

Read Retently Reviews, Testimonials & Customer References from 19 real Retently customers.

Browse Retently Case Studies, Customer Success Stories, & Customer References from 16 businesses that use Retently.

FeaturedCustomers has 2,008,627+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.