19 Retently Testimonials

"Great customer experience, very accommodating to our company's ever-changing list of requirements."

"I have had no doubt that switching to Retently was one of the best decisions I have made at Umart. The platform is incredibly easy to use and the onboarding process was a breeze, thanks to the helpful team at Retently. It has been a valuable tool in improving our customer experience and I highly recommend it to other businesses looking to gather customer feedback and make informed decisions based on that data."

"Great customer service! Really fast and solution oriented. Just keep on going."

"The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required."

"Before implementing Retently, we were reacting to customer feedback. Now, we are proactively addressing potential problems and focusing on opportunities to scale our business. The reporting features are incredibly helpful in identifying areas for improvement. The tool is also user-friendly, and the customer support team is always available to answer any questions. I highly recommend giving it a try."

"We've been really happy with the software AND the support provided by your team."

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner."

"Retently finally offered us what we needed - an easy way to send NPS surveys. Plus, we had a much easier time making sense of customer feedback thanks to the platform’s UI. That allowed us to make better business decisions like prioritizing shipping policy improvements and allocating more resources to our customer support department."

"Retently has played a big role in helping us to reduce churn by acting quickly on the feedback provided and get quotes and testimonials. Fantastic support team, which is always on hand to help with any questions. I would highly recommend it!"

"I found Retently on Google without any other kind of research, and I decided to pull the trigger. I'm blown away. I think it's a lot cheaper and better than anything I've used. We’re saving about 50% by choosing this platform compared to others. I loved how simple it was to get started tracking NPS and CES with Retently. I had some questions getting set up, and they handled it within five minutes. As a customer, I love supporting these companies that actually care. I want my negative and positive feedback to actually mean something."

"We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%. This has been a fantastic result and I really appreciate how responsive and helpful Retently has been."

"The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges."

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction!"

"Since migrating our CX survey system to Retently, we've been able to collect feedback, ratings, and service scores at every key point of our shopping experience. Leveraging NPS surveys, CES in-app/on-site, CSAT married with Zendesk, and Delivery Satisfaction surveys we've been able to better understand our customers and make more informed decisions."

"Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently."