19 Retently Testimonials

"Great customer experience, very accommodating to our company's ever-changing list of requirements."

"The product is super simple to set up and manage. Very intuitive. But the best of all is their support. They are literally always available to dedicate time to me and my business challenges."

“It’s not the score that matters; it’s what you do with it to make promoters that really counts.”

"The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required."

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner."

"Great customer service! Really fast and solution oriented. Just keep on going."

"I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that."

"I have had no doubt that switching to Retently was one of the best decisions I have made at Umart. The platform is incredibly easy to use and the onboarding process was a breeze, thanks to the helpful team at Retently. It has been a valuable tool in improving our customer experience and I highly recommend it to other businesses looking to gather customer feedback and make informed decisions based on that data."

"Since migrating our CX survey system to Retently, we've been able to collect feedback, ratings, and service scores at every key point of our shopping experience. Leveraging NPS surveys, CES in-app/on-site, CSAT married with Zendesk, and Delivery Satisfaction surveys we've been able to better understand our customers and make more informed decisions."

"Before implementing Retently, we were reacting to customer feedback. Now, we are proactively addressing potential problems and focusing on opportunities to scale our business. The reporting features are incredibly helpful in identifying areas for improvement. The tool is also user-friendly, and the customer support team is always available to answer any questions. I highly recommend giving it a try."

"We've been really happy with the software AND the support provided by your team."

"I found Retently on Google without any other kind of research, and I decided to pull the trigger. I'm blown away. I think it's a lot cheaper and better than anything I've used. We’re saving about 50% by choosing this platform compared to others. I loved how simple it was to get started tracking NPS and CES with Retently. I had some questions getting set up, and they handled it within five minutes. As a customer, I love supporting these companies that actually care. I want my negative and positive feedback to actually mean something."

"We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%. This has been a fantastic result and I really appreciate how responsive and helpful Retently has been."

"Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently."

"Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement. I feel like my voice and concerns are being heard."