"Everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement. I feel like my voice and concerns are being heard."

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner."

"Retently finally offered us what we needed - an easy way to send NPS surveys. Plus, we had a much easier time making sense of customer feedback thanks to the platform’s UI. That allowed us to make better business decisions like prioritizing shipping policy improvements and allocating more resources to …

"We've been blown away by the response rate of in-app surveys. Using our old solution, our response rate was about 13%. Over the last 24 hours, our response rate has been 52%. This has been a fantastic result and I really appreciate how responsive and helpful Retently has been."

"Since migrating our CX survey system to Retently, we've been able to collect feedback, ratings, and service scores at every key point of our shopping experience. Leveraging NPS surveys, CES in-app/on-site, CSAT married with Zendesk, and Delivery Satisfaction surveys we've been able to better understand our customers and make more …

"Retently is the only tool that we have reviewed that scored 95% on our scorecard, and we have been left extremely satisfied and surprised about the genuine greatness of this product. I will definitely recommend Retently."

"Before implementing Retently, we were reacting to customer feedback. Now, we are proactively addressing potential problems and focusing on opportunities to scale our business. The reporting features are incredibly helpful in identifying areas for improvement. The tool is also user-friendly, and the customer support team is always available to answer …