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"I look at Siena as a co-pilot for customer support rather than a direct replacement for humans because it’s like an Iron Man suit. We're not entirely removing humans from our process. Instead, we’re dramatically reducing the need to hire as we scale."
"Having Siena be able to do really simple things like cancel orders makes sure our customer has a better experience. They know their problem is taken care of and they don’t have to wait for a response."
Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any …
Intercom offers the world’s leading business messaging platform that delivers real time contextual communications to drive growth at every stage of the customer lifecycle. Intercom is the first to bring …
Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, …
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