Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.
“When I started at Wildride, we received 1,000 tickets a month, and now it's 1,000 tickets a week. Customers usually expect immediate responses — but it was difficult for me to answer all those questions on my own."
"Our Customer Service Manager was familiar with Gorgias, and the integrations with social media and other platforms were crucial in our decision to switch over."
"Thanks to Gorgias, my customer service team has been able to increase the customer's satisfaction and therefore drive customer loyalty. We've drastically reduced the amount of time it takes to resolve customers' inquiries. In addition, the team at Gorgias has been extremely responsive to our questions, and flexible in adapting their platform to our needs."
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