Gorgias

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Read 101 Gorgias reviews and testimonials from customers, explore 78 case studies and customer success stories, and watch 18 customer videos to see why companies chose Gorgias as their undefined

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.

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Customer Rating Review Scorebased on 2551 reference ratings
4.8/5.0 (2551)
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

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Featured Testimonials

  • "Since switching to Gorgias, the results have been incredible. We've seen nearly a 5% drop in return rates, faster response times, and a huge boost in customer satisfaction. Gorgias has not only helped us stay organized but it’s also allowed our team to focus on what matters most — delivering a great customer experience. The difference is night and day."

    Zoe KahnVP of Retention and Customer Experience

  • "90% of our customer queries come through Facebook Messenger. The Gorgias-Facebook-Shopify integration is amazing."

    Guita GopalanChief Revenue Officer

  • "The addition of the Loop subscription widget inside of our customer support Gorgias app has increased the quality of our support by eliminating steps in the process to support customers with their subscriptions. Faster support time is good for our business and most importantly improves our customer's experience with our brand!"

    Edith TerolliCustomer Experience Manager
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Featured Case Studies

  • How OLIPOP champions conversational commerce and CS with Postscript + Gorgias

    Eli WeissDirector

  • How ECOM DEPARTMENT Helped Stylest Generate 31x in ROI with Gorgias

    Andreina CaushiProject Manager

  • 66% fewer tickets and twice as many positive interactions Why Dance4Me loves Gorgias & BigCommerce

    Jessie DeeDance4Me
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Featured Customer Videos

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Additional Gorgias Information & Resources

Read Gorgias Reviews, Testimonials & Customer References from 101 real Gorgias customers.

Browse Gorgias Case Studies, Customer Success Stories, & Customer References from 78 businesses that use Gorgias.

Watch Gorgias Customer Videos to learn why 18 businesses chose Gorgias.

FeaturedCustomers has 1,881,057+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.