Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.
“Alia and I wanted to make sure that customers always left the site satisfied. A lot of the time, customers want to buy something but wish it was 10 dollars …
“We've had a very positive relationship so far. I look forward to making that more complex and nuanced as we continue to grow and lean on their platform for assistance …
"Before moving to Gorgias, we all shared a Gmail account to manage all customer queries. Our holy grail was the ‘unread’ filter that we used to track incoming return requests. …
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