Gorgias

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Read 101 Gorgias reviews and testimonials from customers, explore 78 case studies and customer success stories, and watch 18 customer videos to see why companies chose Gorgias as their undefined

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.

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Customer Rating Review Scorebased on 2382 reference ratings
4.8/5.0 (2382)
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

Featured Testimonials

  • "Gorgias enables us to provide high-quality support on Facebook Messenger at scale. There is no way we would achieve this on another platform."

  • “I’ve been in this role for four years and this was probably our best back to school season yet. In past years, you knew you were going to come in and be bogged down – but this year was way more seamless and much less stressful and that’s thanks to AI Agent.”

  • "Thanks to Gorgias' intuitive interface and integrations, our small team is able to scale up while providing a high level of support."

Featured Case Studies

  • ALOHAS gets 83% automation and double the revenue with quick response flow

  • JOONE uses Gorgias Macros and Rules to provide proactive support and decrease FRT by 52%

  • How VESSEL decreased response time and improved CSAT in one month with AI Agent

Featured Customer Videos

Additional Gorgias Information & Resources

Read Gorgias Reviews, Testimonials & Customer References from 101 real Gorgias customers.

Browse Gorgias Case Studies, Customer Success Stories, & Customer References from 78 businesses that use Gorgias.

Watch Gorgias Customer Videos to learn why 18 businesses chose Gorgias.