Gorgias

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Read 101 Gorgias reviews and testimonials from customers, explore 78 case studies and customer success stories, and watch 18 customer videos to see why companies chose Gorgias as their undefined

Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.

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Customer Rating Review Scorebased on 2583 reference ratings
4.8/5.0 (2583)
  • Top Rated Software 2024 2024
    2024Top Rated Software Award

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Featured Testimonials

  • "Gorgias allows us to connect our new Shopify stores, leverage all our processes, customize Help Center, and serve new customers very quickly and efficiently."

    Juliana BrasilDirector of Operations

  • “We've had a very positive relationship so far. I look forward to making that more complex and nuanced as we continue to grow and lean on their platform for assistance in that growth.”

    Matt DoggCustomer Relations Manager

  • "The biggest struggle is our most powerful weapon: the on-demand model. Educating customers to wait for their purchase has been crucial for our success."

    Annalisa MicalizziHead of Customer Care
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Featured Case Studies

  • How Bagallery Improves Their Customer Satisfaction and Increases Their NPS from 19 to 41

    Farhan SyedBagallery

  • How CROSSNET creates a better shopping experience and made $450,000 in one sale through Gorgias Live Chat

    Chris MeadeCo-Founder

  • How Birddogs Keeps Their Brand Voice Consistent Across Dispersed Teams by Using Macros in 46% in Responses

    Matt DoggCustomer Relations Manager
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Featured Customer Videos

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Additional Gorgias Information & Resources

Read Gorgias Reviews, Testimonials & Customer References from 101 real Gorgias customers.

Browse Gorgias Case Studies, Customer Success Stories, & Customer References from 78 businesses that use Gorgias.

Watch Gorgias Customer Videos to learn why 18 businesses chose Gorgias.

FeaturedCustomers has 1,893,538+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.