Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.
“I’ve been in this role for four years and this was probably our best back to school season yet. In past years, you knew you were going to come in …
“Implementing Rep has really helped us broach people when it looks like they’re exiting. We can put forward a couple of options and they have the choice to say hey, …
“We've had a very positive relationship so far. I look forward to making that more complex and nuanced as we continue to grow and lean on their platform for assistance …
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