Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.
“We were initially nervous about using AI, but it has quickly proven its worth. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.”
“Some of our Instagram posts get up to 3,000 comments, but we only need to act on 10–20 of those. Meta is a cumbersome tool, so it was very difficult to find those comments, then find them again when the customer responded. We were using a lot of time to deal with those few tickets.”
"Our Customer Service Manager was familiar with Gorgias, and the integrations with social media and other platforms were crucial in our decision to switch over."
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