Gorgias builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. Their goal is to make it easy for any company to deliver outstanding customer support at scale. They are building a helpdesk which makes support agents 2x more efficient. They're looking for talented people who care about improving the life of customer support agents.
“I’ve been in this role for four years and this was probably our best back to school season yet. In past years, you knew you were going to come in and be bogged down – but this year was way more seamless and much less stressful and that’s thanks to AI Agent.”
"Made the switch from Zendesk and haven't looked back. The team is super responsive, and helpful. Platform is straightforward."
"Our goal is to give best-in-class customer service to our 1.6+ million customers in order to provide the largest impact possible in the lives of children battling cancer all over the world. We achieve a high level of customer service through taking the time to politely and effectively respond to a customer’s inquiry from the first point of contact to increase trust, brand loyalty, and boost brand awareness. By providing a platform that is easy to set up, use, and that connects to our Shopify, we believe Gorgias helps make this possible."
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