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Read 38 Kustomer reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 33 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3110 reference ratings
4.7/5.0 (3110)

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38Testimonials

  • "It’s been great working with the Kustomer team! Our account manager is always checking in and cares about our thoughts — even after the sale! We loved working with our …

    Michelle McCombs Director, Community Experience

  • “The view of the customer is much more holistic thanks to the Kustomer timeline.”

    Ashley Julison Sr. CX Specialist

  • "We’re just starting to integrate some of our internal system information into Kustomer, and it’s already providing an incredibly important source of context in maximizing interaction quality and efficiency."

    Peter Hsu Chief Operating Officer
37 more testimonials currently locked

33 Case Studies

  • Kettlebell Kitchen - Customer Case Study

    Menachem Katz Director of Operations

  • Everlane saw a 4x increase in deflections using Kustomer's AI

    Ashley Julison Sr. CX Specialist

  • Outdoor Voices - Customer Case Study

    Charlie Taft Director Of Customer Experience
32 more case studies currently locked

3 Customer Videos

2 more videos currently locked

Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 1,910,327+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.