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Read 38 Kustomer reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 33 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3110 reference ratings
4.7/5.0 (3110)

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    Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for …

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38Testimonials

  • "Our goal is to be our customers' friend and advocate, and the Kustomer timeline helps us do just that. By giving us a complete picture of our relationship with a …

    Charlie Taft Director Of Customer Experience

  • “Everyone in the company, including the claims team, now uses Kustomer… Kustomer has changed how Kin operates, aligns with customers, manages schedules, and makes decisions.”

    Eli Gratz VP of Growth

  • "For anyone considering the Kustomer platform, I would encourage them to seek out clients that are already using it, brands like UNTUCKit, and also really get to know some of …

    Mike Vroom Director of Customer Service
37 more testimonials currently locked

33 Case Studies

  • Kustomer helps this fresh pet food subscription service cook up delicious customer …

    Molly Garraway Senior Manager of Customer Experience

  • Kustomer is making a di erence for this mission-driven driving community

    Michelle McCombs Director, Community Experience

  • Everlane saw a 4x increase in deflections using Kustomer's AI

    Ashley Julison Sr. CX Specialist
32 more case studies currently locked

3 Customer Videos

2 more videos currently locked

Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 1,910,342+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.