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Read 38 Kustomer reviews and testimonials from customers, explore 46 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 46 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3314 reference ratings
4.7/5.0 (3314)

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    Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. Gladly was built for …

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38Testimonials

  • “When I started, my boss told me, ‘It’s just gotta be great.’ With Kustomer, we’ve been able to make it great. It’s never about the socks; it’s about making every …

    Heather Kunert Head of Customer Experience

  • "We’re just starting to integrate some of our internal system information into Kustomer, and it’s already providing an incredibly important source of context in maximizing interaction quality and efficiency."

    Peter Hsu Chief Operating Officer

  • “So far, 40% of all conversations coming into chat are fully automated using Kustomer's AI. This frees up our human agents to focus on more personalized interactions and complex issues."

    Chad Warren Senior Manager of Customer Service
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46 Case Studies

  • DSTLD - Customer Case Study

    Laura Gramlich Customer Experience Manager

  • Caraway boosts average order value with Kustomer

  • Using a centralized customer support platform to empower agents and better serve …

    Kathryn Syzmanzki Sr. Manager of Customer Experience
45 more case studies currently locked

3 Customer Videos

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Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 46 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 2,086,571+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.