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Kustomer

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Read 38 Kustomer reviews and testimonials from customers, explore 46 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 46 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3344 reference ratings
4.7/5.0 (3344)

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38Testimonials

  • “When I started, my boss told me, ‘It’s just gotta be great.’ With Kustomer, we’ve been able to make it great. It’s never about the socks; it’s about making every …

    Heather Kunert Head of Customer Experience

  • “The view of the customer is much more holistic thanks to the Kustomer timeline.”

    Ashley Julison Sr. CX Specialist

  • “A new system can’t fix everything, but for our business, Kustomer has given my team benefits we hadn’t even imagined.”

    Kathryn Syzmanzki Sr. Manager of Customer Experience
37 more testimonials currently locked

46 Case Studies

  • Priority Bicycles on Making Customers the Priority

    David Weiner Founder and Bicycle Designer

  • Insurance company building visibility into customer operations-for the whole company

    Eli Gratz VP of Growth

  • Food delivery company resolves up to 84% of requests while maintaining high …

    Sergi Mendez Global Head of Live Operations
45 more case studies currently locked

3 Customer Videos

2 more videos currently locked

Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 46 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 2,123,256+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.