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Read 38 Kustomer reviews and testimonials from customers, explore 46 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 46 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3233 reference ratings
4.7/5.0 (3233)

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38Testimonials

  • "We’re just starting to integrate some of our internal system information into Kustomer, and it’s already providing an incredibly important source of context in maximizing interaction quality and efficiency."

    Peter Hsu Chief Operating Officer

  • “Kustomer is the only customer service solution that meets our needs as a global delivery app. Previously, we used three separate applications to support our customers, couriers, and partners. Now, …

    Sergi Mendez Global Head of Live Operations

  • "Kustomer streamlines our client support process and helps us keep track of important conversations, ensuring nothing falls through the cracks. It's also been an essential tool for internal knowledge transfer …

    Laura Sligh Client Manager
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46 Case Studies

  • MeUndies cuts support costs and shifts 30 points of volume to chat …

  • Everlane saw a 4x increase in deflections using Kustomer's AI

    Ashley Julison Sr. CX Specialist

  • Coterie Baby builds a faster, more automated CX operation with Kustomer

45 more case studies currently locked

3 Customer Videos

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Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 46 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 1,995,799+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.