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Kustomer

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Read 38 Kustomer reviews and testimonials from customers, explore 46 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 46 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3260 reference ratings
4.7/5.0 (3260)

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38Testimonials

  • “Kustomer is the only customer service solution that meets our needs as a global delivery app. Previously, we used three separate applications to support our customers, couriers, and partners. Now, …

    Sergi Mendez Global Head of Live Operations

  • “With Kustomer, Shopify and Klaviyo working seamlessly together, we’ve transformed our customer service into a proactive, revenue-generating function."

    YuJin Yong VP of Digital

  • "It’s been great working with the Kustomer team! Our account manager is always checking in and cares about our thoughts — even after the sale! We loved working with our …

    Michelle McCombs Director, Community Experience
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46 Case Studies

  • Switching to Kustomer allowed Daily Harvest to scale operations and maintain high-quality …

    YuJin Yong VP of Digital

  • Moving mountains, and your belongings, with a clear view of the customer

    Peter Hsu Chief Operating Officer

  • LoadUp boosts CSAT 5% and converts 33% of SMS inquiries with Kustomer

45 more case studies currently locked

3 Customer Videos

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Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 46 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 2,036,805+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.