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Read 38 Kustomer reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 33 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3141 reference ratings
4.7/5.0 (3141)

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38Testimonials

  • "For direct-to-consumer brands like ThirdLove, customers expect you to know them by the sum of their experiences, not as a single, isolated event. With Kustomer’s open API, ThirdLove integrated our …

    Gio Brown CX Systems Admin Manager

  • "It’s been great working with the Kustomer team! Our account manager is always checking in and cares about our thoughts — even after the sale! We loved working with our …

    Michelle McCombs Director, Community Experience

  • "The Search feature empowers our team to work more e ciently when tackling the inbox each day because we’re able to optimize to our team member’s strengths. We have a …

    Jayne Flynn Data & Analytics
37 more testimonials currently locked

33 Case Studies

  • How a Team of CX Nuts Make Customer Interactions Authentic and Efficient

    Erica Gutierrez Customer Experience Manager

  • Kustomer is making a di erence for this mission-driven driving community

    Michelle McCombs Director, Community Experience

  • Using a centralized customer support platform to empower agents and better serve …

    Kathryn Syzmanzki Sr. Manager of Customer Experience
32 more case studies currently locked

3 Customer Videos

2 more videos currently locked

Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 1,911,109+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.