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Kustomer

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Read 38 Kustomer reviews and testimonials from customers, explore 46 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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  • 38 Testimonials View
  • 46 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 3299 reference ratings
4.7/5.0 (3299)

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38Testimonials

  • “Fostering a connection between a customer and a Hopper travel expert is a meaningful value proposition for our company.”

    Jo Lai Head of Customer Experience

  • "It’s been great working with the Kustomer team! Our account manager is always checking in and cares about our thoughts — even after the sale! We loved working with our …

    Michelle McCombs Director, Community Experience

  • “Kustomer IQ has had a tremendous impact on my team’s efficiency. Machine learning instantly identifies the purpose of every inbound conversation, then intelligently routes each customer to a specific team …

    Emily Marcogliese Head of Customer Support
37 more testimonials currently locked

46 Case Studies

  • A luxury coffee machine maker switched from Zendesk to Kustomer for better …

    Cate Marques CXO

  • Kustomer helps this fresh pet food subscription service cook up delicious customer …

    Molly Garraway Senior Manager of Customer Experience

  • Everlane saw a 4x increase in deflections using Kustomer's AI

    Ashley Julison Sr. CX Specialist
45 more case studies currently locked

3 Customer Videos

2 more videos currently locked

Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 46 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 2,070,424+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.