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Kustomer

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Read 38 Kustomer reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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Customer Rating Review Score based on 3087 reference ratings
4.7/5.0 (3087)
  • 2024 Top Rated Software Award

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38Testimonials

  • "Our agents have a complete view of our customers. So, whenver someone reaches out with an issue, our agents can quickly see what's going on."

    Michael Ludwig Head of Customer Experience

  • "Our customers always talk about our customer support very positively. PieSync is easy to set up, but like any technology it can raise questions. And when our customers seek our …

    Jan Bogaert Customer Support Officer

  • "Kustomer has been the foundation for us to operate at a higher, more powerful level."

    Zach Goldstein Product Manager
37 more testimonials currently locked

33 Case Studies

  • Insurance company building visibility into customer operations-for the whole company

    Eli Gratz VP of Growth

  • How a Team of CX Nuts Make Customer Interactions Authentic and Efficient

    Erica Gutierrez Customer Experience Manager

  • UNTUCKit - Customer Case Study

    Mike Vroom Director of Customer Service
32 more case studies currently locked

3 Customer Videos

2 more videos currently locked

Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 1,906,061+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.