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Kustomer

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Read 38 Kustomer reviews and testimonials from customers, explore 33 case studies and customer success stories, and watch 3 customer videos to see why companies chose Kustomer as their Help Desk Software

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences - not resolve tickets. A customer-centric solution, Kustomer helps brands increase satisfaction and loyalty by empowering agents to engage customers in personalized, efficient, and effortless conversations. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, has raised $173.5M in venture funding, and is backed by leading VCs including: Coatue, Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures and Social Leverage.

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Customer Rating Review Score based on 3050 reference ratings
4.7/5.0 (3050)
  • 2024 Top Rated Software Award

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38Testimonials

  • "Kustomer streamlines our client support process and helps us keep track of important conversations, ensuring nothing falls through the cracks. It's also been an essential tool for internal knowledge transfer …

    Laura Sligh Client Manager

  • "Our goal is to be our customers' friend and advocate, and the Kustomer timeline helps us do just that. By giving us a complete picture of our relationship with a …

    Charlie Taft Director Of Customer Experience

  • “Kustomer IQ has had a tremendous impact on my team’s efficiency. Machine learning instantly identifies the purpose of every inbound conversation, then intelligently routes each customer to a specific team …

    Emily Marcogliese Head of Customer Support
37 more testimonials currently locked

33 Case Studies

  • Kustomer helps this fresh pet food subscription service cook up delicious customer …

    Molly Garraway Senior Manager of Customer Experience

  • Moving mountains, and your belongings, with a clear view of the customer

    Peter Hsu Chief Operating Officer

  • Kustomer helps Bulletproof’s customer care team achieve peak performance

    Michael Callahan Head of Customer Care and Experience
32 more case studies currently locked

3 Customer Videos

2 more videos currently locked

Additional Kustomer Information & Resources

Read Kustomer Reviews, Testimonials & Customer References from 38 real Kustomer customers.

Browse Kustomer Case Studies, Customer Success Stories, & Customer References from 33 businesses that use Kustomer.

Watch Kustomer Customer Videos to learn why 3 businesses chose Kustomer.

Explore answers to frequently asked questions about Kustomer.

FeaturedCustomers has 1,898,946+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.