Help desk software was initially used to handle online communication and has now grown to include phone, email, social media, and self-service (community, feedback management, knowledge base). The main task of this platform is to streamline and simplify your communication.
Browse 6,543 reviews, 5,375 case studies & customer success stories, and 670 customer videos of the best Help Desk Software for your business needs
Cerb commercial open source company that was founded in 2001 to build web-based software. They're lean, profitable, and organically bootstrapped. They share 100% of their source code due to a …
Yuma is the most advanced AI platform built for e-commerce. Their agentic AI products help merchants automate customer interactions across every stage of the customer journey. Whether it’s answering support …
Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Their …
Alhena AI is the world’s most accurate and capable generative AI for customer success teams. Their generative AI doesn’t hallucinate, can be deployed in less than 2 hours, integrates with …
Apptivo is a cloud based software with over 40+ apps for all types of businesses. Whether you’re a freelancer, a consultant, in construction, or even an e-commerce store, Apptivo can …
HelpOnClick is a Live Chat software and Help Desk software for your online customer support. A one-stop shop for all your sales and customer support needs, HelpOnClick's Live Chat is …
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer …
Refined turns native Confluence and Jira Service Management into themed, easy-to-use intranets, service desks, knowledge bases and more. Their 5000+ customers are leading companies like Apple, Spotify, Facebook, Oxfam, Sony—plus …
Chatdesk creates software that help companies deliver better customer support, drive sales growth and scale efficiently. Chatdesk offers three software solutions - Teams, Trends, and Shift. These products help companies …
FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers …
OMQ develops systems for optimizing customer service processes. The system can be used in 32 different languages. With OMQ, all customer channels can be controlled centrally. Whether as support for …
Replyco is a helpdesk software designed to help eCommerce sellers manage and centralize inbox messages across marketplaces. Their platform is easy to navigate and allows users to see everything they …
Neople is provides AI virtual employees. A Neople works in whatever platform you use, functioning just like a real employee trained on your company's information. With Neople, your support team …
Planio is engineered to make your projects more successful and fun! You’ll immediately see improvements in your work, planning, and team collaboration. But don’t take their word for it try …
Marval has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team. IT and service support professionals wanting to achieve operational …
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