"My Name Is Paul and I'm the IT Manager for an online retailer, Our company supplies Home appliances to 1000`s of customers every year, From Range Cookers to Washing Machines. We decided to make our website more interactive and seek out a cost effective live help program so we could speak to customers who are browsing our website, should they have a quick question they need to ask such as 'Do you have this item in stock' or 'when could i have one of these delivered please?'. After trying a few free options it was clear that to get something a little more professional we would have to find a paid solution which offered a number of operators to be online at the same time. Let me tell yo u there is some very expensive options out there that cost far more than HelpOnClick for one operator, never mind 3 which is the package we opted for. Almost immediately we closed a few sales while taking to our customers, who were also very impressed that they could speak directly with a member of staff and get the answers they needed there and then rather than wait for an email response. For out of hours Use, HelpOnClick sends the query to your email so you can reply the next day or that evening if you so wanted to. All in all its been a very positive experience and one that could benefit any online retailer. Keep up the good work guys. Thanks Paul."