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Read 86 LiveAgent reviews and testimonials from customers, explore 29 case studies and customer success stories, and watch 4 customer videos to see why companies chose LiveAgent as their Help Desk Software

LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. Advanced automation features, rules and vast amounts of integrations create powerful customer service software for businesses of all sizes. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free trial, no credit card required. LiveAgent has served over 150 million end-users worldwide and is the most reviewed and #1 rated live chat software for SMBs in 2022.

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Customer Rating Review Score based on 3567 reference ratings
4.7/5.0 (3567)
  • Summer 2025 Rising Star Live Chat Software
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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

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86Testimonials

  • “There is no success without good customer service.”

    Gilles HEINESCH Co-Founder

  • "Award winning software with huge bunch of options included in LiveAget. From our point of view it's an irreplaceable HelpDesk and Customer Care tool. Options provided are in deed demanded …

    Alexander Prima-pbx

  • "We are using LiveAgent mostly for its chat feature. We like it because it is easy to use and offers great functionality, such as useful reporting features and process automation. …

    Sissy Böttcher
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29 Case Studies

  • E-ville.com - Customer Case Study

    Ville Majanen CEO

  • E.ON - Customer Case Study

    Michaela Dobosova PR Manager

  • ZlavaDna - Customer Case Study

    Peter Blažečka PR & Marketing Manager
28 more case studies currently locked

4 Customer Videos

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Additional LiveAgent Information & Resources

Read LiveAgent Reviews, Testimonials & Customer References from 86 real LiveAgent customers.

Browse LiveAgent Case Studies, Customer Success Stories, & Customer References from 29 businesses that use LiveAgent.

Watch LiveAgent Customer Videos to learn why 4 businesses chose LiveAgent.

Explore answers to frequently asked questions about LiveAgent.

FeaturedCustomers has 1,902,078+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.