LiveAgent is great for small to medium-sized businesses across all industries. It’s ideal for customer support teams that have both in-house and remote agents, as it fosters team collaboration through advanced features such as internal notes, calls, and chats.
- Streamlines all communication channels into a single shared inbox
- Monitor, manage and respond to all tickets (live chat, social media, phone, email, knowledge base) from an integrated dashboard
- Gain a complete understanding of your customer service efforts and metrics with our data analytics and reporting dashboard
- View department, team, and individual work statistics
- Control access by assigning roles and permissions to multiple employees
- Provide self-service options to customers by building multiple knowledge bases and customer portals
- Integrate over 40 third party apps with LiveAgent to improve your workflow efficiency
- Automate mundane tasks so your agents can focus on nurturing customer relationships
- Enables agents to view, store, and manage all client information from contact details to past interactions with your business
LiveAgent users don’t need to be overly technically savvy to use the software with ease. The software provides each user with a guided tour of the software upon logging in. LiveAgent also offers a thorough knowledge base and customer portal which provides users with how-to-guides, videos, community forums, and FAQs. On top of that, LiveAgent offers 24/7 support to all its users.
LiveAgent is the number one rated and most reviewed help desk software for small and medium-sized businesses. The company is a help desk pioneer that has been helping businesses grow and improve their customer service since 2004. Over 150 million end-users and over 30,000 companies have entrusted LiveAgent with their customer service efforts.
Zendesk, Freshdesk, Intercom, Zoho Desk, Kayako
LiveAgent’s price to value ratio is second to none. We offer over 180+ advanced help desk features and over 190 integrations with third-party applications. Pricing starts at $15/month per agent for Small business plan. All functionality is available in our Large plan for just $49/month per agent, which is significantly less than the pricing of our competitors. In addition to that, LiveAgent offers impeccable service to its customers 24/7. We’re constantly improving our software and adding new functionalities based on our user’s feedback and suggestions.
- In LiveAgent’s next update, users can look forward to:
- Prestashop, WooCommerce, Github plugins
- Salesflare CRM integration
- Multi-site Shopify plugin support
- Adding format restrictions for custom fields
- Enhanced client password validator
- Pasting image to chat/replying directly from the clipboard
- Check leaked password in set new password process
- Move owner role to any other agent/admin user in LiveAgent
- Add the possibility to forward call to an external number
In regards to long term plans, LiveAgent collects feedback and suggestions from current users and adds them to the development roadmap upon validation of the request.
LiveAgent integrates with over 40 third party applications such as Slack, Instagram, Viber, Twitter, Facebook, PipeDrive, or NiceReply. Please click this link for a complete list of our integrations.
LiveAgent is offered at a freemium pricing model. There are 4 plans:
Free: The plan is free and offers unlimited agent seats. The functionality is limited to 1 live chat button, 1 connected email address and phone number, and a 7-day ticket search history.
Small : The Small business plan is offered for $9/month per agent. It includes full ticketing software functionality.
Medium: The Medium business plan is offered for $29/month per agent. It includes full ticketing and live chat software functionality.
Large: The Large business plan is offered for $49/month per agent. It includes all that LiveAgent has to offer (complete ticketing, live chat, call center, knowledge base, customer portal, automation, reporting, gamification functionality).
Enterprise: The Enterprise business plan is offered for $69/month per agent. It's a full-scale business solution with extra support & exclusive services.
LiveAgent offers a free 30-day trial. No credit card required.
LiveAgent has a comprehensive built-in guide that will walk each user through the setup process right inside the software. Tons of documentation is also available in our knowledge base, YouTube channel, Academy, and blog. Support is offered 24/7 to all users, including those with a free plan.
LiveAgent offers free data migration from certain help desk software. Migration times vary greatly (minutes to days) based on the number of data being transferred, as well as rate limits.
Data migrations can be done either through our migration plugins (available for select help desks) or consulted by our senior technical staff.
- Email
- Voice call
- Video call
- Live chat
- Social media (Facebook, Facebook Messenger, Twitter, Instagram, WhatsApp)
- Knowledge base
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