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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 82 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 82 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4360 reference ratings
4.7/5.0 (4360)

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100Testimonials

  • "Our advice for other companies is simply this -if you offer services in other countries and manage your own support team, Freshdesk is the best solution for you. Their team …

    Jana Kalasova IriSoft

  • “Our company was able to start using Freshdesk immediately and setting everything up took less than two hours. We haven't used all the features yet but we have been very …

    Alin Florea House of I.T.

  • “We just liked what we saw straight away with Freshdesk, and liked the ease of the whole buying process. From day one we felt that it was a partnership between …

    Colin Boddy Corporate Director
99 more testimonials currently locked

82 Case Studies

  • Freshdesk opens up new avenues for student queries and reduces first response …

    Alex Seng Business Systems Analyst

  • HolidayMe delivers game-changing customer experiences with Freshdesk

    Harshvardhan Yadav Product Manager

  • Deskforce - Customer Case Study

    Nawaf Helou Director of Customer Experience
81 more case studies currently locked

11 Customer Videos

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Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 82 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.

FeaturedCustomers has 1,901,496+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.