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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 85 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 85 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4485 reference ratings
4.7/5.0 (4485)

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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

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100Testimonials

  • “Decisions at PhonePe are taken keeping in mind the consumers and what the right choice is for them. We are constantly trying to see where we can add value and …

    Vishal Gupta Head of Product

  • “Freshdesk has been key in helping us achieve our SLA targets and providing an excellent service to our customers."

    Garry Wise Head of Customer Support

  • “Freshdesk has gone out of their way to help us resolve issues and even created custom apps to meet our needs. Keep up the good work!”

    Narissara Digital Marketing Manager
99 more testimonials currently locked

85 Case Studies

  • Voonik reduces customer query resolution time by 75% with Freshdesk

    Jiaullah QA Engineer

  • AWM Electrical delivers its ‘One Stop, One Solution’ Vision with Freshdesk

    Ross Walker IT Development and Support

  • aNewSpring uses Freshdesk to streamline multi channel support

    Stefan van den Tol Service Manager
84 more case studies currently locked

11 Customer Videos

  • Western Sussex Hospitals NHS Foundation Trust - Customer Success Story (Grant Harris - Head of IT operation & Head of Medical Record)
    Play Video
    Grant Harris Head of IT operation & Head of Medical Record
  • Honest Brew - Customer Success Story (Andrew Reeve - Founder)
    Play Video
    Andrew Reeve Chief Executive Officer and Co-Founder
  • Lesley University - Customer Success Story (Charles Cooper - Director, Technology Support Services)
    Play Video
    Charles Cooper Director
10 more videos currently locked

Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 85 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.

FeaturedCustomers has 1,926,696+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.