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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 82 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 82 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4308 reference ratings
4.7/5.0 (4308)

Check out this Top Rated Freshdesk alternative

  • Customer Rating Review Score
    4.7 / 5.0 (6341)

    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

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100Testimonials

  • “We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.”

    Matthijs Lok Marketing Manager Online

  • “Decisions at PhonePe are taken keeping in mind the consumers and what the right choice is for them. We are constantly trying to see where we can add value and …

    Vishal Gupta Head of Product

  • “It is not just a helpdesk with a bunch of buttons. Freshdesk is now a part of PosterGully, helping us grow.”

    Bharat Sethi PosterGully
99 more testimonials currently locked

82 Case Studies

  • How Lesley University turned students into rockstar support agents

    Charles Cooper Director

  • Ribbedtee achieved high CSAT with Freshdesk

    Mikel Schwarz Co-Founder

  • Onlinefaxes.com made their customers and their agents happy in one go using …

    Mira Yardan CEO
81 more case studies currently locked

11 Customer Videos

  • Swinerton Builders - Customer Success Story (Lauren Nunnally - Director of Support)
    Play Video
    Lauren Nunnally Director of Support
  • BizTalk360 - Customer Success Story (Saravana Kumar - Founder)
    Play Video
    Saravana Kumar Founder
  • Western Sussex Hospitals NHS Foundation Trust - Customer Success Story (Grant Harris - Head of IT operation & Head of Medical Record)
    Play Video
    Grant Harris Head of IT operation & Head of Medical Record
10 more videos currently locked

Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 82 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.

FeaturedCustomers has 1,895,075+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.