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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 85 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 85 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4527 reference ratings
4.7/5.0 (4527)

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100Testimonials

  • “Freshservice is vital to IT services because of the times in which things get resolved”We're able to prioritize calls that have a clinical impact, thus improving patient care.”

    Grant Harris Head of IT operation & Head of Medical Record

  • “Our company was able to start using Freshdesk immediately and setting everything up took less than two hours. We haven't used all the features yet but we have been very …

    Alin Florea House of I.T.

  • “Freshdesk offered the functionality that we required at a price that we considered would give us a return on investment.”

    Damion Norcombe Technology & Business Change Manager
99 more testimonials currently locked

85 Case Studies

  • Edinburgh Trams - Customer Case Study

    Hicham “Mitch” Tamraoui Senior Customer Relations Officer

  • Bux uses Freshdesk to provide a global support

    Yorick Naeff Head of Client Operations

  • Ann Arbor, a Freshdesk customer since 2012 achieves average response time of …

    Chantal Laurens Vice President of Retail Operations
84 more case studies currently locked

11 Customer Videos

  • ParkCloud - Customer Success Story (Joe Kennedy - Operations Director)
    Play Video
    Joe Kennedy Operations Director
  • Feefo - Customer Success Story (Huw Davies - Tech Support Manager)
    Play Video
    Huw Davies Tech Support Manager
  • Western Sussex Hospitals NHS Foundation Trust - Customer Success Story (Grant Harris - Head of IT operation & Head of Medical Record)
    Play Video
    Grant Harris Head of IT operation & Head of Medical Record
10 more videos currently locked

Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 85 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.

FeaturedCustomers has 2,006,299+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.