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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 82 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 82 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4423 reference ratings
4.7/5.0 (4423)

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100Testimonials

  • “Implementing Freshdesk with all our third-party software providers has been extremely easy. It has made our work considerably easier and we are now excited about trying Freshdesk’s new Gmail Gadget …

    Mitch Greenwald Founder Managing Partner

  • "Our advice for other companies is simply this -if you offer services in other countries and manage your own support team, Freshdesk is the best solution for you. Their team …

    Jana Kalasova IriSoft

  • “By bringing Customer Relations in-house, we were able to increase customer satisfaction with quicker response times."

    Hicham “Mitch” Tamraoui Senior Customer Relations Officer
99 more testimonials currently locked

82 Case Studies

  • Dexion uses Freshdesk to Unify and Scale their Operations

    Merrill Micu IT Infrastructure Specialist

  • Edinburgh Trams - Customer Case Study

    Hicham “Mitch” Tamraoui Senior Customer Relations Officer

  • AIP Publishing improves the productivity of the Customer Experience and Order Processing …

    Bernadette Garcia Assistant Director, (CEOP)
81 more case studies currently locked

11 Customer Videos

10 more videos currently locked

Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 82 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.

FeaturedCustomers has 1,911,112+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.