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Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.
Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …
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"Setting up and Configuring even dedicated helpdesks for each of our products is super easy. If you need a way of helping customers help themselves as well as contact you …
“Now we have created that buy-in and built new processes that take advantage of Freshdesk we have gone from having very little data on how we were performing through to …
“There were delays in attending to critical events and tickets, with no defined escalation matrix. The management struggled with little or no visibility on the status of service tickets.”
Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.
Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 82 businesses that use Freshdesk.
Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.
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