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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 85 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 85 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4565 reference ratings
4.7/5.0 (4565)

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100Testimonials

  • "We’ve been looking for several years for a customer service platform that lets us streamline our conversations with the general public, Freshdesk just make things easy and it has everything …

    Trey Granger Senior Waste Analyst

  • "Freshdesk is a great tool. We can easily manage our tickets across social media and email. We like making people happy."

    Andrew Reeve Chief Executive Officer and Co-Founder

  • “To begin with, we are planning to make some improvements to the customer survey to encourage more ratings. We are also looking at ways of using the new functionality in …

    Helen Terry Customer Service Manager
99 more testimonials currently locked

85 Case Studies

  • Onlinefaxes.com made their customers and their agents happy in one go using …

    Mira Yardan CEO

  • Cloudbakers makes 99% of their customers happy using Freshdesk

    Mitch Greenwald Founder Managing Partner

  • PhonePe - Customer Case Study

    Vishal Gupta Head of Product
84 more case studies currently locked

11 Customer Videos

  • ParkCloud - Customer Success Story (Joe Kennedy - Operations Director)
    Play Video
    Joe Kennedy Operations Director
  • Western Sussex Hospitals NHS Foundation Trust - Customer Success Story (Grant Harris - Head of IT operation & Head of Medical Record)
    Play Video
    Grant Harris Head of IT operation & Head of Medical Record
  • Swinerton Builders - Customer Success Story (Lauren Nunnally - Director of Support)
    Play Video
    Lauren Nunnally Director of Support
10 more videos currently locked

Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 85 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.

FeaturedCustomers has 2,074,194+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.