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Freshdesk

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Read 100 Freshdesk reviews and testimonials from customers, explore 85 case studies and customer success stories, and watch 11 customer videos to see why companies chose Freshdesk as their Conversational Messaging

Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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  • 100 Testimonials View
  • 85 Case Studies View
  • 11 Customer Videos View
Customer Rating Review Score based on 4498 reference ratings
4.7/5.0 (4498)

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    Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex …

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100Testimonials

  • “Freshservice is vital to IT services because of the times in which things get resolved”We're able to prioritize calls that have a clinical impact, thus improving patient care.”

    Grant Harris Head of IT operation & Head of Medical Record

  • “I am eager for new things, new changes in the product but I am not eager to change the support product itself.”

    Jeremy Mitchell CEO

  • “It is not just a helpdesk with a bunch of buttons. Freshdesk is now a part of PosterGully, helping us grow.”

    Bharat Sethi PosterGully
99 more testimonials currently locked

85 Case Studies

  • Freshdesk helps Decathlon achieve 82% customer satisfaction rating

    Vijoy Nair User Happiness Lead

  • American Oncology Network implements Freshdesk in 30 days and cuts response times …

  • SmartBuyGlasses saved $2000 after switching to Freshdesk for Phone support

    Daisy Wei Customer Service Department Manager
84 more case studies currently locked

11 Customer Videos

10 more videos currently locked

Additional Freshdesk Information & Resources

Read Freshdesk Reviews, Testimonials & Customer References from 100 real Freshdesk customers.

Browse Freshdesk Case Studies, Customer Success Stories, & Customer References from 85 businesses that use Freshdesk.

Watch Freshdesk Customer Videos to learn why 11 businesses chose Freshdesk.

FeaturedCustomers has 1,969,269+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.