"We’ve been using Kayako now for a little over two years and the helpdesk has positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service. The tools are both robust and easy to use for my staff and allow me to track our day-to-day communications with customers with ease. In short, Kayako is tops. I could wax eloquent about Kayako for a while, actually, but I would hope that’s not necessary as I believe that it could sell itself pretty easily."