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Kayako

Read 68 Kayako reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch customer videos to see why companies chose Kayako as their Help Desk Software

Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better customer support experience. Today, Kayako is the leading multi-channel helpdesk. Kayako is a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako all around the world.

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Customer Rating Review Score based on 4016 reference ratings
4.7/5.0 (4016)
  • Summer 2026 Top Performer Live Chat Software

68Testimonials

  • "It's not often that one can claim a ROI within months of purchasing a product, but that’s exactly the case with Kayako. We don’t even use all of its functionality …

  • "A great resource that unveils a simple yet powerful system to help you with one of the most important tasks as head of customer support: choosing and hiring the right …

  • "Support used to ping our engineers for help constantly. It wasn't malicious—it was just that no one else had the context. But those distractions cost us real money and slowed …

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18 Case Studies

  • Namecheap boosts productivity and streamlines ticket management with Kayako

  • Trilogy eliminates 80% of support tickets in 90 days with Kayako

  • Texas Tech University reduces support tickets with Kayako

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Additional Kayako Information & Resources

Read Kayako Reviews, Testimonials & Customer References from 68 real Kayako customers.

Browse Kayako Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Kayako.