"TuneWiki deals with over 100 emails a day. Before we had Kayako, we were using our normal inboxes to manage all these emails. Since purchasing Kayako, our response times to our users have decreased and it makes our jobs so much easier! With the knowledgebase feature on the client side of the product, we were able to make a ton of frequently asked questions and general knowledge available to our users that automatically appears for the users before they submit their questions to us. That means we answer less of the day-to-day basic stuff that we did all too often. We highly recommend Kayako."