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Kayako

Read 68 Kayako reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Kayako as their Conversational Messaging

Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better customer support experience. Today, Kayako is the leading multi-channel helpdesk. Kayako is a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako all around the world.

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  • 68 Testimonials View
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Customer Rating Review Score based on 3713 reference ratings
4.7/5.0 (3713)
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68Testimonials

  • "I love that with Kayako, I can have conversations with my customers instead of just treating them like faceless tickets. This is the easiest and most efficient customer support tool …

    Taylor Dally IT Director

  • "Kayako cut our ticket age from 18 hours to under 5 and half of those tickets disappeared entirely. We weren't buying a new interface. We were buying a cost reset."

    Colin Guilfoyle SVP of Customer Support

  • "We started looking at help desk solutions when we decided to expand the support from the Office of Information Technology to the majority of our academic units within the College. …

    Michael W. Vollmer Director of Information Technology
67 more testimonials currently locked

13 Case Studies

  • How Kayako’s helpdesk solution improved NameCheap’s self-service knowledge base and boosted agent …

    Nata Trusova Namecheap

  • How Trilogy Eliminated 80% of Support Tickets and Saved $5M

    Colin Guilfoyle SVP of Customer Support

  • Heriot-Watt University - Customer Case Study

    Andrew Aitken IT Systems Development Manager
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Additional Kayako Information & Resources

Read Kayako Reviews, Testimonials & Customer References from 68 real Kayako customers.

Browse Kayako Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Kayako.

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