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Kayako

Read 68 Kayako reviews and testimonials from customers, explore 18 case studies and customer success stories, and watch customer videos to see why companies chose Kayako as their Conversational Messaging

Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better customer support experience. Today, Kayako is the leading multi-channel helpdesk. Kayako is a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako all around the world.

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Customer Rating Review Score based on 3925 reference ratings
4.7/5.0 (3925)
  • Summer 2026 Top Performer Live Chat Software

68Testimonials

  • "With Kayako Messenger, we've seen an immediate 17% increase in customer satisfaction."

  • "With more than 100 million users across the world, you could say that our support desk is well run in. We've been Kayako fanatics since 2006. Feedback from our team …

  • "We carefully evaluated a number of competing products, but selected Kayako for its ease of use and flexibility. Our campus community praises Kayako for its clear tracking of issues and …

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18 Case Studies

  • ResDAC doubled its service request capacity, improved collaboration and increased client satisfaction …

  • How Envato manages multiple customer bases in one place and resolves tickets …

  • How Trilogy Eliminated 80% of Support Tickets and Saved $5M

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Additional Kayako Information & Resources

Read Kayako Reviews, Testimonials & Customer References from 68 real Kayako customers.

Browse Kayako Case Studies, Customer Success Stories, & Customer References from 18 businesses that use Kayako.