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Kayako

Read 68 Kayako reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Kayako as their Conversational Messaging

Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better customer support experience. Today, Kayako is the leading multi-channel helpdesk. Kayako is a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako all around the world.

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Customer Rating Review Score based on 3763 reference ratings
4.7/5.0 (3763)
  • Summer 2025 Top Performer Live Chat Software

68Testimonials

  • "We were running our marketing, email campaigns and knowledge base through Intercom. They offered the software only in English and the price was not as good as Kayako."

  • "Kayako has allowed us to customize the helpdesk in ways other support providers have not been able to match."

  • "Brisbane Grammar School chose Kayako as its helpdesk system when replacing a paper/phone based system some years ago. Kayako has enabled us to deliver a higher level of service. Jobs …

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13 Case Studies

  • How Toshiba Canada handles more support tickets in less time with Kayako

  • Heriot-Watt University - Customer Case Study

  • How Envato manages multiple customer bases in one place and resolves tickets …

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Additional Kayako Information & Resources

Read Kayako Reviews, Testimonials & Customer References from 68 real Kayako customers.

Browse Kayako Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Kayako.