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Read 68 Kayako reviews and testimonials from customers, explore 13 case studies and customer success stories, and watch customer videos to see why companies chose Kayako as their Conversational Messaging

Kayako is a simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivaled customer support experience. Kayako started in 2001 with a goal: better customer support experience. Today, Kayako is the leading multi-channel helpdesk. Kayako is a team of more than 100 that helps 10,000s of businesses delight millions of customers using Kayako all around the world.

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  • 68TestimonialsView
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Customer Rating Review Scorebased on 3586 reference ratings
4.7/5.0 (3586)
  • Top Performer 2025 2025
    Summer 2025Top PerformerLive Chat Software
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68Testimonials

  • "We thought we had a decent help center. But most customers skipped it and went straight to submitting a ticket—so we were drowning in basic questions. With Kayako Chat, people actually get the answers they need upfront. It deflects a ton of volume, and the feedback's been great. Self-service finally works the way we always hoped it would."

    Aditi GargVP of Customer Support
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13 Case Studies

  • How Kayako’s helpdesk solution improved NameCheap’s self-service knowledge base and boosted agent productivity

    Nata TrusovaNamecheap
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Additional Kayako Information & Resources

Read Kayako Reviews, Testimonials & Customer References from 68 real Kayako customers.

Browse Kayako Case Studies, Customer Success Stories, & Customer References from 13 businesses that use Kayako.

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