Salesforce is the Customer Success Platform. Salesforce pioneered a new technology model with them cloud platform, a new pay-as-you-go business model focused on customer success, and a new integrated corporate philanthropy model, called the 1-1-1 model, by which they donate 1% of them equity, 1% of employee time, and 1% of product to improve communities around the world.
“The important thing is that we have to meet the needs of the customer. And as the customer changes, we have to change.”
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