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Kayako

  • HeadquartersLondon,United Kingdom
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Testimonials(49)

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Kayako Testimonials ( 2 of 49 Testimonials )
COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Management Consulting
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Computer Software
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"Our team was able to hit the ground running. Kayako is a beautifully designed product, the attention to the little details makes working through support tickets a breeze. The good user experience extends to the customer support area which even our computer shy customers have no issues using. As vendors of product and services support in the learning domain thousand, reliability and high availability of our support desk is absolutely crucial to our business, and Kayako's hosted platform has been outstanding. In one of the few occasions where we have run into an issue, Kayako's t…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Computer Games
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"Companies can live or die on their response times to customers and we have found Kayako an ideal tool to ensure we deliver the rapid service that our customers have come to expect. Add to…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Computer Software
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"A few years ago, all of our support staff used a single email address set up as a distribution list to handle support requests. This quickly became unmanageable and we'd lose track of who was handling what issues. We decided we needed a system to help us manage the process, so we looked at what was available. We chose Kayako because it offered all of the functionality we needed and was very affordably priced in comparison to other products. O…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Educational Institution
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"It's not often that one can claim a ROI within months of purchasing a product, but that’s exactly the case with Kayako. We don’t even use all of its functionality yet. It's been barely 4 months, and already I could not do my day-to-day operations without it. We have looked at other ticketing systems over the years, but their complexity usually turned us off before even completing the deployment. It was literally minutes to deploy Kayako, and a couple of days to tune it to our environment using Open LDAP and IMAP. The technical support from K…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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"Kayako has allowed us to customize the helpdesk in way…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Education Management
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"With the increasing use of technology in education, the complexity of the systems we have at our campuses is also increasing. We needed a flexible and complete solution for our HelpDesk departments. After reviewing several very expensive tools, it became evident that Kayako was not only the right tool for us, but the price was extremely competitive. Our helpdesk team really couldn't function without Kayako now.Although we are not a 24/7 organization, teachers and staff at our schools require immediate help when they have computer or technology problems. Opening a ticket and waiting for a few hours isn't an option when a teacher is standing in front of a class of students trying to get his/her computer or projector to work.Kayako's ability to priority and route tickets allows us…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
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"We are very impressed with Kayako, the relative small cost of this software pales in comparison to the rise in efficiency of our helpdesk team reducing the av…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Executive Office
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"We started looking at help desk solutions when we decided to expand the support from the Office of Information Technology to the majority of our academic units within the College. We wanted something with a very user friendly experience for our end users, as many were not very tech-savvy and had a negative experience with helpdesk software in the past. We evaluated several products and ultimately decided upon Kayako for several reasons: First and foremost, it met all of our needs and requirements at a basic level (tickets, priority levels, s…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Computer Software
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"Stardock's adoption of Kayako's helpdesk solution has really helped us to manage and improve our customer support and workflow. The ability to sort and filter incoming requests is great, as well as allowing not…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Machinery
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"Kayako has provided Pellerin Milnor with a cost-effective helpdesk management solution that has allowed the company to more effectively manage, monitor and fulfil end user support reque…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Tobacco
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"We chose to adopt Kayako as a way to enable our sales team to better interact with our website visitors. We wanted to learn about our visitors; see what they were doing on our website and how they found us. Our team was able to hit the ground running. With Kayako's visitor monitoring, we could see the search terms a visitor used in Google to find our website as well as the pages they had looked at so far. Before a conversation had even begun, our age…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Telecommunication
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"Each single support request is now routed to and handled in Kayak…" + See Full Testimonial
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INDUSTRY
Entertainment
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"mtvU Online supports a large network of sites and users with different needs. We receive large amounts of support request every day, and Kayako actively helps us to k…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Games
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"We’ve been using Kayako now for a little over two years and the helpdesk has positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service. The tools are both…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Information Technology and Services
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"Kayako helps us to respond to service requests in a very timely m…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Electrical/Electronic Manufacturing
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"Anritsu uses Kayako to manage customer support tickets for a range of different software and hardware products. It has transformed the support service that we are able to provide to our customers. Our staff and customers really appreciate how Kayako automatically tracks diff…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Architecture & Planning
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"We have been using Kayako for almost four years now and have been very impressed with the features available at such a reasonable price. We have been using it for managing our IT Helpdesk but more recently deployed it to support our Student Office function, which is run by 14 staff handling hundreds of tickets per day from on-campus students, our international students in Dubai, India and elsewhere. This implementation has made it much easier for our Student Office manager to ensure that the service provided is meeting its response targets while also providing an enhanced service through use of the knowledgebase, dow…" + See Full Testimonial
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"Kayako is great, The day we installed the application completely changed the way we provide support to our customers. Since then customers are…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Networking and Security
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"With more than 100 million users across the world, you could say that our support desk is well run in. We've been Kayako fanatics since 2006. Feedback from our team is consistently great. Kayako has everything in the right place and everything makes sense. It is an all-round good user experience, for our customers too. No one likes using an ugly app. With Kayako, form and function is…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Construction
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COMPANY SIZE
1-10 Employees
INDUSTRY
Information Technology and Services
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"Since we began using Kayako, we have found it to be an incredible aid to our clients and, subsequently, to ourselves as a company. Due to the many facets of our business, we required a single, central location wherein clients could receive extensive online support as opposed to contacting us directly. This would allow clients to find the answers they wanted instantly and allow us to more frequently allocate our staff to projects other than support. Clients can immediately find th…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Educational Institution
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"I selected Kayako for its low entry-point pricing and the ability to modify code to suit our department’s needs. The fact that it was written in PHP and was server-platform neutral was very appealing. We also liked that we could have technicians on any OS platform (Linux, Windows, Mac) because all that was needed was a web browser. Before we moved into Kayako, we were managing support incidents/requests with a shared Outlook inbox. There was little to no accountability. We could see that an email was read, but had no idea if it had been replied to, and if so, who and when? This created a terrible experience for the customer. Once we implemented Kayako, the customers immediately praised the increased communication, and as a team we immediately noticed an increase in quality of communication and collaboration, especially between our Support and Development teams. We also loved the integrated FAQ/self-service feature. We loaded commonly-requested downloads into a custom payload installer which allowed the customer to download the software to their system and install it on-demand without Administrative intervention. We were able to keep track of the number of downloads and link to the downloads directly from within the context of a support incident. This helped immensely cut down on the "c…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Information Technology and Services
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"We now have a better overview of our customer's requirements and needs, a…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Telecommunication
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"Kayako is the most stable and secure helpdesk software that w…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Information Technology and Services
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"With Kayako, our support desk is putting our knowledge to work for us! Everyone at Namecheap is real…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Higher Education
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"We carefully evaluated a number of competing products, but selected Kayako for its ease of use and flexibility. Our campus community praises Kayako for its clear tracking of issues and the simple intuitive interface. Our use of Kayako is an integral part of the support we provide, including knowledgebase self-help, live chat, and after hours incident reporting. Kayako has proven to be so flexible that we have e…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Primary/Secondary Education
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"Brisbane Grammar School chose Kayako as its helpdesk system when replacing a paper/phone based system some years ago. Kayako has enabled us to deliver a higher level of service. Jobs can now be easily allocated to the correct person the progress tracked until the issue is closed. Clients particularly li…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Marketing and Advertising
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"With Kayako, we've made strides in terms of average response time and ticket age…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Education Management
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"We have been using Kayako for about two years now, and all this time…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Internet
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"In the early days of Chess.com we chose Kayako because it seemed cost effective, intuitive, and easy to install. All of that turned out to be true. And now, three years and two million registered members later, we're also grateful it can scal…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Computer Hardware
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"Kayako has helped MSI UK to streamline the way we communicate with our end users though a simple and manageable system. The ability to customize and adapt the platform over time has helped us maximize the benefit to our customers. We have seen a clear reduction of resources required as a result of implementing the package, and this has been achieved with no detriment to the quality of service. Kayako support, although hand…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Educational Institution
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"We're very happy with the Kayako product and look forward to…" + See Full Testimonial
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COMPANY SIZE
501-1000 Employees
INDUSTRY
Telecommunication
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"Thrane & Thrane provides communication solutions to people whose needs cannot be covered by traditional communications technology. We offer communication solutions for four market areas: aeronautical, land mobile, maritime and systems, and our customers vary from the Mediterranean fishermen spending weeks in a small fishing boat, the high profile journalist reporting from the hotspots of the world, to the army communications specialist or the Fortune 500 CEO crossing the Atlantic in his company jet. Our customers have one thing in common: they will not accept limits imposed by circumstances, technology or other people. And they will not compromise on their need for communicating or on the products they choose. Thrane & Thrane solutions are created for them. To serve our partners from a helpdesk, we have around 30 support engineers located at 5 different location…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Aviation & Aerospace
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"There are several reasons why I chose Kayako for our department at Caltech. I initially researched this product because we have two instances already in house at the Infrared Processing and Analysis Center being used by the Spitzer Science Center and the NASA Herschel Science Center projects. Feedback from the staff who installed and manage the software was positive both with the product features and the Kayako support staff. Having kno…" + See Full Testimonial
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COMPANY SIZE
5001-10,000 Employees
INDUSTRY
Higher Education
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"Kayako is a fantastic system that allows us to easily manage our customer service inquires and capture the business intelligence we need to improve our oper…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Music
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"TuneWiki deals with over 100 emails a day. Before we had Kayako, we were using our normal inboxes to manage all these emails. Since purchasing Kayako, our response times to our users have decreased and it makes our jobs so much easier! With the knowledgebase feature on the client side of the produ…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Publishing
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"Macmillan Education is a global educational publisher with customers all over the world. Customer satisfaction and service is at the heart of our business. Macmillan Education has been using Kayako’s customer support platform for nearly two years and we are very pleased with the solution it has provided for both our staff and more importantly our customers. We have trained all key customer facing staff around the world to use the software to respond to customers. Kayako has provided us with a tool that we can use to share experience and…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Internet
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"Kayako really do practice what they preach and they continually show us why…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Education Management
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"After having used at least four of the so called top helpdesk applications over the years, we came across Kayako. Immediately it was obvious to us that they had all the features that we needed and offered a superior solution compared to those even higher priced. We decide to in…" + See Full Testimonial
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COMPANY SIZE
1001-5000 Employees
INDUSTRY
Computer Software
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"Kayako has enabled our team to streamline our support process, to more effective…" + See Full Testimonial
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COMPANY SIZE
11-50 Employees
INDUSTRY
Museums and Institutions
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"Two years ago we looked over the landscape of helpdesk offerings and picked Kayako after comparing its functionality and value against all its competitors. It was one of the best software decisions we've made. We continue to be impressed by Kayako's intuitive design, straightforward configuration options and well executed features and capabilities. Our staff quickly became familiar and comfortable with Kayako's tick…" + See Full Testimonial
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INDUSTRY
Information Technology and Services
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"We had tried three solutions prior to choosing Kayako: two helpdesk solutions (which relied on proprietary or new technology to us) and originally just a standard mailbox. The first reason for choosing Kayako was the feature set, especially considering the price of the software. The key differences for us were unlimited staff accounts, external open knowledgebase and integrated UI (all things on one page tickets/knowledgebase/users etc). Secondly, we got a recommendation from Qbik, the authors of Wingate. We had three main problems that needed solving, and we found Kayako answered each one of them. Firstly, we need to prioritise our tickets. We had two levels of support initially (we now have four), and we needed a way to give the higher priority Premium Care support tickets priority, in the other two solutions we could to a certain degree, but the UI was impossible to see on one page all the tickets and where you were at any point. Kayako's "Department" feature allowed us to correctly view and set priority, mostly this happens by default, but the ability to easily move a ticket be…" + See Full Testimonial
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COMPANY SIZE
201-500 Employees
INDUSTRY
Internet
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"We recommend Kayako to anyone looking to get a grip on the…" + See Full Testimonial
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COMPANY SIZE
1-10 Employees
INDUSTRY
Information Technology and Services
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"We really appreciate Kayako team. Every time we had a need Kayako team has been ready to share information, give advice and check out everything with c…" + See Full Testimonial
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COMPANY SIZE
51-200 Employees
INDUSTRY
Computer Software
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"We were looking for a cost-effective and feature rich support desk, but we didn't want to spend too much time with the hosting of it. That is when Kayako's hosted solution came to the rescue – it was…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Automotive and Industrial Automation
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"Our primary goal is to improve the user experience through customer service. Kayako helps Peugeot's team to answer more than 80% of its customer queries the same day, and to t…" + See Full Testimonial
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COMPANY SIZE
10,000+ Employees
INDUSTRY
Education Management
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"As an enterprise with a large customer base, the reputation of our customer support department is critical t…" + See Full Testimonial
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Testimonials & Customer References of individual Kayako customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Kayako is the right business software or service for your company.

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