Kayako Testimonials

"With Kayako Messenger, we've seen an immediate 17% increase in customer satisfaction."

"With the increasing use of technology in education, the complexity of the systems we have at our campuses is also increasing. We needed a flexible and complete solution for our HelpDesk departments. After reviewing several very expensive tools, it became evident that Kayako was not only the right tool for us, but the price was extremely competitive. Our helpdesk team really couldn't function without Kayako now.Although we are not a 24/7 organization, teachers and staff at our schools require immediate help when they have computer or technology problems. Opening a ticket and waiting for a few hours isn't an option when a teacher is standing in front of a class of students trying to get his/her computer or projector to work.Kayako's ability to priority and route tickets allows us to get the right people working on the issue without wasting time. There is no doubt that Kayako has saved us a lot of time and energy in how we tackle technology problems, and our teachers thanks us for it. Evaluating software is always a bitter-sweet experience. In most cases the software you really want is priced beyond your means. Or, starts off reasonably priced, but quickly increases as you "add on" the features you will need. Kayako is one of those rare situations where I felt like I not only found software that fit all our helpdesk needs, but it included MORE features that I now couldn't live without. For example, publishing a knowledge base has actually reduced ticket numbers because it is so easy to set up and use. We are very happy with Kayako and recommend it highly."