Access even more references from these marketplace competitors
"We carefully evaluated a number of competing products, but selected Kayako for its ease of use and flexibility. Our campus community praises Kayako for its clear tracking of issues and the simple intuitive interface. Our use of Kayako is an integral part of the support we provide, including knowledgebase self-help, live chat, and after hours incident reporting. Kayako has proven to be so flexible that we have even expanded the ticketing system to our business office and student affairs department. The product is also a key component of our ongoing audit compliance, our auditor has even recommended Kayako to their other higher education clients. Most importantly, we never have to worry about the reliability of our helpdesk software. Even during emergencies, Kayako has been up and has allowed us to manage those crises."
"We are very impressed with Kayako; the relative small cost of this software pales in comparison to the rise in efficiency of our helpdesk team reducing the average waiting times till problem resolution. We have no problems recommending Kayako to any organization requiring a powerful and easy to use support platform."
HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms.
Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.
Salesforce is the Customer Success Platform. Salesforce pioneered a new technology model with them cloud platform, a new pay-as-you-go business model focused on customer success, and a new integrated corporate philanthropy model, called the 1-1-1 model, by which they donate 1% of them equity, 1% of employee time, and 1% of product to improve communities around the world.
FeaturedCustomers has 1,836,273+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.