Anritsu uses Kayako to manage customer support tickets for a range of different software and hardware products. It has transformed the support service that we are able to provide to our customers. Our staff and customers really appreciate how Kayako automatically tracks different types of correspondence, freeing up valuable time to focus on resolving issues. Though we've done a lot with the system out of the box, our IT staff have been able to add business specific customisations due to its open, clearly laid out source-code and database design.

Kayako is the most stable and secure helpdesk software that we have found. We have used it since 2006 and we just love it.

Kayako frees up my staff to create a more proactive support infrastructure.

Kayako has allowed us to customize the helpdesk in ways other support providers have not been able to match.

Kayako really do practice what they preach and they continually show us why they are industry leaders with their knowledge and skilled customer service.

Companies can live or die on their response times to customers and we have found Kayako an ideal tool to ensure we deliver the rapid service that our customers have come to expect. Add to this the SEO improvements you can get from making good use of the knowledgebase features and this is a must-have tool for any business that takes pride in good customer service and support.

Each single support request is now routed to and handled in Kayako. Kayako lets us provide timely responses and swift resolutions.

TuneWiki deals with over 100 emails a day. Before we had Kayako, we were using our normal inboxes to manage all these emails. Since purchasing Kayako, our response times to our users have decreased and it makes our jobs so much easier! With the knowledgebase feature on the client side of the product, we were able to make a ton of frequently asked questions and general knowledge available to our users that automatically appears for the users before they submit their questions to us. That means we answer less of the day-to-day basic stuff that we did all too often. We highly recommend Kayako.

We have been using Kayako for almost four years now and have been very impressed with the features available at such a reasonable price. We have been using it for managing our IT Helpdesk but more recently deployed it to support our Student Office function, which is run by 14 staff handling hundreds of tickets per day from on-campus students, our international students in Dubai, India and elsewhere. This implementation has made it much easier for our Student Office manager to ensure that the service provided is meeting its response targets while also providing an enhanced service through use of the knowledgebase, downloads and news. It has proven itself to be a very robust product for us with a comprehensive array of features that have been very well received by our users and staff. Our central IT section are in the process of reviewing their current helpdesk solution, which costs them £1000s per annum and doesn't address many of the things they would like it to be able to do. I demonstrated Kayako to them last week and they were blown away with what it could do for them, considering how little it costs. So it is quite likely that we will be using Kayako right across campus for all of our IT Support Desk within the next 6 months.

Kayako provides the best of both worlds in regards to a great real-time messaging experience and excellent conversation management. Kayako is an absolutely fantastic app that helps to keep us organized and our customers happy.

With Kayako, our support desk is putting our knowledge to work for us! Everyone at Namecheap is really satisfied with Kayako and are looking forward to seeing what new developments they have in store!

It's not often that one can claim a ROI within months of purchasing a product, but that’s exactly the case with Kayako. We don’t even use all of its functionality yet. It's been barely 4 months, and already I could not do my day-to-day operations without it. We have looked at other ticketing systems over the years, but their complexity usually turned us off before even completing the deployment. It was literally minutes to deploy Kayako, and a couple of days to tune it to our environment using Open LDAP and IMAP. The technical support from Kayako was so prompt with their live chat, I didn’t even have time to think about a problem before it was solved.I can justify three times over why I need Kayako: the knowledgebase and the news modules alone are welcomed by our end users who love the searchability. The ticketing module keeps all the information, communication, and notes together for the tier-one support staff, making it easier to escalate when necessary. The tasks and calendar modules have made my job easier, shaving almost 2 hours a week off managing the IT crew's priorities.

Kayako has enabled our team to streamline our support process, to more effectively communicate, and ultimately to resolve issues in a more timely and profession.

We now have a better overview of our customer's requirements and needs, and in turn we can offer them a better and quicker resolution and service.

Kayako has provided Pellerin Milnor with a cost-effective helpdesk management solution that has allowed the company to more effectively manage, monitor and fulfil end user support requests for IT issues and internal manufacturing process change requests. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding.

Kayako is great, The day we installed the application completely changed the way we provide support to our customers. Since then customers are very happy. Its simplicity and ease of use save us a lot of work. Definitely will recommend this product to anyone who does customer support.