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Kayako Testimonials

  • "There are several reasons why I chose Kayako for our department at Caltech. I initially researched this product because we have two instances already in house at the Infrared Processing and Analysis Center being used by the Spitzer Science Center and the NASA Herschel Science Center projects. Feedback from the staff who installed and manage the software was positive both with the product features and the Kayako support staff. Having knowledge available both from staff I work with as well as from Kayako is a real plus. The feature set is complete and competitive with other major products I researched and the pricing can't be beat. The Kayako software met all the requirements defined by our IT group. These include the ability to import tickets from our current ticket system, email ticket submission, customizable ticket views, canned answers, knowledgebase and reporting."

    Jack LampleyDeputy Supervisor, IPAC Systems Group

  • "In just 2 months, our autonomous solve-rate hit 82% allowing our team to focus on complex technical issues. This shift has improved our CSAT scores by 18 points."

    Large SaaS CompanyDirector of Customer Success
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    Customer References88 total
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    HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms.

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    4.7 / 5.0
    Customer References193 total
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    Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

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    Customer References52 total
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    Salesforce is the Customer Success Platform. Salesforce pioneered a new technology model with them cloud platform, a new pay-as-you-go business model focused on customer success, and a new integrated corporate philanthropy model, called the 1-1-1 model, by which they donate 1% of them equity, 1% of employee time, and 1% of product to improve communities around the world.

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