"We've seen a 50% reduction in agent ticket volume and a 40% decrease in response times. The ROI has been phenomenal – we're saving $500,000 annually in operational costs."
"TuneWiki deals with over 100 emails a day. Before we had Kayako, we were using our normal inboxes to manage all these emails. Since purchasing Kayako, our response times to our users have decreased and it makes our jobs so much easier! With the knowledgebase feature on the client side of the product, we were able to make a ton of frequently asked questions and general knowledge available to our users that automatically appears for the users before they submit their questions to us. That means we answer less of the day-to-day basic stuff that we did all too often. We highly recommend Kayako."
HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms.
Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.
Salesforce is the Customer Success Platform. Salesforce pioneered a new technology model with them cloud platform, a new pay-as-you-go business model focused on customer success, and a new integrated corporate philanthropy model, called the 1-1-1 model, by which they donate 1% of them equity, 1% of employee time, and 1% of product to improve communities around the world.