Kayako Testimonials

"Since we began using Kayako, we have found it to be an incredible aid to our clients and, subsequently, to ourselves as a company. Due to the many facets of our business, we required a single, central location wherein clients could receive extensive online support as opposed to contacting us directly. This would allow clients to find the answers they wanted instantly and allow us to more frequently allocate our staff to projects other than support. Clients can immediately find the information they need in Kayako's Knowledgebase and Downloads sections and, for any information they can't find, they can contact our support team via Kayako's ticketing system. With the ability to assign tickets to individual support members and write notes right into the ticket, we are able to focus our efforts on helping our clients more efficiently, which benefits both ourselves and our clients. You won't find a better product out there, let alone one that is so affordable."

"We carefully evaluated a number of competing products, but selected Kayako for its ease of use and flexibility. Our campus community praises Kayako for its clear tracking of issues and the simple intuitive interface. Our use of Kayako is an integral part of the support we provide, including knowledgebase self-help, live chat, and after hours incident reporting. Kayako has proven to be so flexible that we have even expanded the ticketing system to our business office and student affairs department. The product is also a key component of our ongoing audit compliance, our auditor has even recommended Kayako to their other higher education clients. Most importantly, we never have to worry about the reliability of our helpdesk software. Even during emergencies, Kayako has been up and has allowed us to manage those crises."