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Kayako Testimonials

  • "A few years ago, all of our support staff used a single email address set up as a distribution list to handle support requests. This quickly became unmanageable and we'd lose track of who was handling what issues. We decided we needed a system to help us manage the process, so we looked at what was available. We chose Kayako because it offered all of the functionality we needed and was very affordably priced in comparison to other products. Our customer base and volume of support emails has gone up by a factor of 10 since we first started using Kayako. The great thing is that the software has grown with us; it's a very good bit of kit and equally as suited to small business with one support rep and a hundred customers as it is to a business with 10 support reps and tens of thousands of customers. I highly recommend it to anyone needing a solution to manage customer support online."

  • "After having used at least four of the so called top helpdesk applications over the years, we came across Kayako. Immediately it was obvious to us that they had all the features that we needed and offered a superior solution compared to those even higher priced. We decide to install the application on our servers, the implementation was a breeze, we were using the application within four hours including training. We have been using Kayako for about two years now, and all this time never had to worry about the application at all, works like clockwork."

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  • Reference Rating
    4.7 / 5.0
    Customer References80 total
    About

    HappyFox Inc., headquartered in Irvine, California, develops a multi-channel customer support help desk solution. HappyFox competes with Zendesk and Desk.com. Known for its solid ticketing capabilities and simple user interface, HappyFox caters to the help desk needs of both traditional businesses and modern, high-tech corporations of all sizes. HappyFox integrates with over 20 SaaS based applications including Salesforce and Google Apps, supports around 35 languages and is also available on iOS, Android and Windows mobile platforms.

  • Reference Rating
    4.7 / 5.0
    Customer References193 total
    About

    Freshdesk is the fastest growing customer support software (SaaS) in the market. The product was made commercially available in June 2011 and in less than two and a half years, it is used by 10,000 customers in 118 countries. Freshdesk allows companies to provide multichannel support via phone, email, chat, website, Twitter and from within Facebook and mobile apps.

  • Reference Rating
    4.7 / 5.0
    Customer References52 total
    About

    Salesforce is the Customer Success Platform. Salesforce pioneered a new technology model with them cloud platform, a new pay-as-you-go business model focused on customer success, and a new integrated corporate philanthropy model, called the 1-1-1 model, by which they donate 1% of them equity, 1% of employee time, and 1% of product to improve communities around the world.

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