OVERALL CUSTOMER
REFERENCE RATING
4.7
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"Thanks to Freshdesk, our resolution times are lower than ever. And we are more proactive thanks to it..."
Paul Miller
DoctorBase
"With no preexisting canned responses, or FAQ, our customer service team was spending an exorbitant am..."
Ryan Foreman
Native
"With Freshdesk, we have the luxury of having email, portal, phone and most importantly, Mobihelp unde..."
Yorick Naeff
Head of Client Operations
"It is not just a helpdesk with a bunch of buttons. Freshdesk is now a part of PosterGully, helping us..."
Bharat Sethi
PosterGully
"Freshdesk has gone out of their way to help us resolve issues and even created custom apps to meet ou..."
Narissara
Digital Marketing Manager
"With Freshdesk, we all can easily access the information we need to know where to focus and deliver t..."
Garth Cloete
Enterprise Support Manager
"Freshdesk has given us a whole new tool. Our booking department and our customer service are extremel..."
Magnus Krantz
Head of Business Support
"As a product manager, it’s great to have a single place like the Freshdesk forums where I can see wha..."
Iliya Yordanov
Co-Founder
"When I first took over the Support Team, our ability to do first responses and resolve tickets was no..."
Floyd Derry
Technical Operations Manager
"Freshdesk makes it easier for us to manage customer information and service requests. It also present..."
Alex Nadeau
Senior Client Manager
"Fresh and simple. That is what we are looking for in today’s world where simplicity is overlooked and..."
Lauren Nunnally
Director of Support
"Everyone in the company is familiar with Freshdesk and know exactly how to get to the portal and subm..."
Tyler Nace
Engineering and Design Services Manager
"We were looking for a cost-effective, robust, performance-driven helpdesk solution and Freshdesk was..."
Andrew Miller
IT Director
"It’s very simple and very easy to understand. Moreover, It’s extraordinarily easy to follow up on iss..."
Vijoy Nair
User Happiness Lead
"With Freshdesk, we no longer have to focus on collecting the information. We’re able to make confiden..."
Manoj
Knowlarity
"Freshdesk allows us to provide world-class customer support - no delays, no lost e-mails or forgotten..."
Marcin Kurylak

Testimonials & Customer References of individual Freshdesk customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Freshdesk is the right business software or service for your company.

We monitor all 100 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.