OVERALL CUSTOMER
REFERENCE RATING
4.7
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"Freshdesk is a great tool. We can easily manage our tickets across social media and email. We like ma..."
Andrew Reeve
CEO and Co-Founder
"Since we started using Freshdesk, our customer satisfaction rate has increased because everything we..."
Wouter Eijben
Chief Service Officer
"Freshdesk is our first customer support tool and it will be the last for as far as we can see. Since..."
Ramesh Srinivasan
Sapcle
"In the past one year, we’ve gone from an 87% positive rating to 94% and we are very proud about that...."
Stefan van den Tol
Service Manager
"Prior to Freshdesk, we had no real way to track metrics. Now, with the help of reports from Freshdesk..."
George Cremeans
Lead QA/Automation Engineer
"Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran pa..."
Robert Everett
Director of IT
"Within the first 30 days our helpdesk experienced a revolution!..."
Romain Deguitre
Service Desk Manager
"We have been able to tailor Freshdesk to our needs and use it effectively to streamline our order pro..."
Jiaullah
QA Engineer
"When I first took over the Support Team, our ability to do first responses and resolve tickets was no..."
Floyd Derry
Technical Operations Manager
"The ‘Freshdesk’ platform has resulted in elimination of multiple communication points with the custom..."
Ramakrishna NK
CEO
"Freshdesk has gone out of their way to help us resolve issues and even created custom apps to meet ou..."
Narissara
Digital Marketing Manager
"If the support team is not jumping with joy, chances are customers won't either, so it’s important to..."
Nick Beaugeard
CEO and Founder
"We chose Freshdesk for its simplicity and its in-depth integration with Google Apps has made it an es..."
Anja D'Haenens
hhp
"One of my favourite things about Freshdesk is that it just works - you don't have to be trained in us..."
Douglas Anderson
Lesley University
"Our advice for other companies is simply this -if you offer services in other countries and manage yo..."
Jana Kalasova
IriSoft
"Freshdesk helped us do all we want to do in our support, including the custom integration that lets u..."
Paul White
AP Processing

Testimonials & Customer References of individual FreshDesk customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if FreshDesk is the right business software or service for your company.

We monitor all 78 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.