"Issuetrak and don’t look back! This is a solid product with top-shelf customer support. I’ve used several of the big ones which all have their own share of issues (no pun intended). Issuetrak handles our facility issues well. With automated ticket creation and pass-through authentication, it is simple for users to create tickets. On the dashboard page, I can get an overview that benefits my position as IT Director to know at a glance what is happening. No system is perfect, which is why this isn’t a pure 5-star review, but with a quality product offering combined with good prices and the best customer service I’ve come across in years, don’t hesitate to give Issuetrak a chance."