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LivePerson

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Read 92 LivePerson reviews and testimonials from customers, explore 67 case studies and customer success stories, and watch 7 customer videos to see why companies chose LivePerson as their Conversational AI

LivePerson, Inc. offers a cloud based platform that enables businesses to proactively connect in real time with customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.

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  • 92 Testimonials View
  • 67 Case Studies View
  • 7 Customer Videos View
Customer Rating Review Score based on 4007 reference ratings
4.7/5.0 (4007)

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  • Market Leader
    Customer Rating Review Score
    4.7 / 5.0 (4537)

    Best live chat and help desk software for customer support and online sales. LiveChat helps to build a level of trust with people browsing the website and makes them more likely to make a purchase. Increase overall customer satisfaction through a more personalized way of communication with LiveChat. Over 28,000 …

    Learn more about LiveChat

92Testimonials

  • "One of the things I love about Live Chat is that it raises the visibility of text and allows me to analyse it much more easily that I can do …

    Colin McDougall Head of Digital

  • "We optimized our website so we could discover the key times and places when customers were most likely to abandon, and we now present a proactive live chat invitation five …

    Janet Davila E-Commerce Product Owner

  • "In an omnichannel world, live chat is something you need to have on your site just to be in the game."

    Milton Pappas President, E-Commerce, Nine West Group
91 more testimonials currently locked

67 Case Studies

  • Virgin Atlantic increases service levels and booking conversion rates

    John Giddings General Manager, Contact Centres

  • Engaging Top-of-the-Funnel Visitors for a Compelling Customer Experience

    David Phillips Sr. Manager, Digital Marketing, Cvent

  • The Sun Shines for Sunweb Holidays as Personalised Content Drives Online Conversions …

    Thomas Courjeault Marketing Director, Sunweb
66 more case studies currently locked

7 Customer Videos

  • David’s Bridal - Customer Success Story (Holly Carroll - VP of Customer Service & Contact Center Operations)
    Play Video
    Holly Carroll VP of Customer Service & Contact Center Operations
  • Backcountry.com - Customer Success Story (Jill Layfield - Chief Executive Officer)
    Play Video
    Jill Layfield Chief Executive Officer
  • Bankwest - Customer Success Story (Louise Tovey - General Manager)
    Play Video
    Louise Tovey General Manager
6 more videos currently locked

Additional LivePerson Information & Resources

Read LivePerson Reviews, Testimonials & Customer References from 92 real LivePerson customers.

Browse LivePerson Case Studies, Customer Success Stories, & Customer References from 67 businesses that use LivePerson.

Watch LivePerson Customer Videos to learn why 7 businesses chose LivePerson.

FeaturedCustomers has 1,905,661+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.