HelpOnClick FAQs

    • Who is HelpOnClick best for - their role(s) within what kind of companies.

      HelpOnClick Live Chat is best for small and mid-size businesses and entrepreneurs. It's convenient both for 1 user and for multiple users within several department.

    • How does HelpOnClick benefit them?

      Monitor traffic in real time and spot the visitors who might need assistance.
      Automate invitations based on multiple factors, reach visitors with the right message.
      Enable the chat bot when all operators are offline.
      Collect messages during offline hours.
      Close sales in real time.

    • How technical do users need to be to use HelpOnClick's software?

      No programming skills needed. Any member of your team can use the software.

    • What kind of features can customers expect HelpOnClick to release in the near future? And longer term?

      Totally new operator's panel, modern and intuitive. Chat routing.

    • Which popular or common software does HelpOnClick integrate with?

      The chat tool can be integrated with any CMS, CRM and help desk system. Data can be analyzed with Google Analytics. Chat button can be installed on a Facebook business page.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for HelpOnClick. If it's not simple, use broad estimates or ranges for typical setups.

      We offer 2 plans - Starter for 12 USD per agent/month and Advanced for 19 USD per agent/month. Quarterly and annual discounts up to 40% are available.

    • Does HelpOnClick offer a trial or free download available?

      30-day free trial with no credit card required.

    • Does HelpOnClick offer any kind of training/education for their product?

      Documentation and step-by-step guided tour are available.

    • Describe the implementation process and timeline for HelpOnClick software.

      It's a simple copy&paste installation. Get a piece of code in the app and add it to your website, or send it to your developer right from the dashboard.

    • What are the HelpOnClick support options? List all.

      Live chat & phone support, email support are available to all clients.

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