FocalScope Testimonials

“FocalScope is a wonderful email and live chat solution. Emails are threaded and assigned ticket numbers automatically. I find it very smart that I can add internal notes to email tickets directly. Live chat is easy to embed on our website and fully integrated with email ticketing. I like the fact we have all our channels in one software package. I only have good things to say about FocalScope: it is easy to use, constantly updated with new features and fast support.”

“We have been with FocalScope for more than 10 years and it has been a great journey. The ability to prioritize and auto-distribute emails to teams and agents give us a substantially improved workflow. FocalScope looks and feels similar to Outlook, making it very user-friendly."