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FocalScope

Read 16 FocalScope reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose FocalScope as their Help Desk Software

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chatbots, Facebook, WhatsApp, survey, self-service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy.

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  • 16 Testimonials View
  • 9 Case Studies View
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Customer Rating Review Score based on 1092 reference ratings
4.8/5.0 (1092)

16Testimonials

  • “We have been with FocalScope for more than 10 years and it has been a great journey. The ability to prioritize and auto-distribute emails to teams and agents give us …

    Anders U. Project Manager

  • “What I really like about FocalScope is that it allows us to manage all our communication channels within one application. With it, I can manage customer service teams across our …

    Morten S. Customer Service Manager

  • “FocalScope is the perfect software system for customer support. It is really simple and easy to use. It has helped our service department to get a better overview and enable …

    Lars J. Service Manager
15 more testimonials currently locked

9 Case Studies

  • Agape deploys 3 contact centers using FocalScope’s hybrid deployment mode

    Anil David Founder

  • Radisson Blu boosts room reservation handling times using FocalScope

    Rolf L. IT Chief

  • How Atea handles 16,000 emails every week

8 more case studies currently locked

Additional FocalScope Information & Resources

Read FocalScope Reviews, Testimonials & Customer References from 16 real FocalScope customers.

Browse FocalScope Case Studies, Customer Success Stories, & Customer References from 9 businesses that use FocalScope.

FeaturedCustomers has 1,973,071+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.