Read 16 FocalScope reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose FocalScope as their undefined

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chatbots, Facebook, WhatsApp, survey, self-service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy.

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Customer Rating Review Scorebased on 895 reference ratings
4.8/5.0 (895)

16Testimonials

  • “What I really like about FocalScope is that it allows us to manage all our communication channels within one application. With it, I can manage customer service teams across our 60+ retail outlets and online shop. It is very easy to setup call flows, IVRs, operating hours, queues, and the agent pop up window just to name a few. I like that we have a full call log and option to record calls. The wall boards and reporting makes it easy for us to monitor performance and SLAs across all channels. Thumbs up.”

    Morten S.Customer Service Manager
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9 Case Studies

  • With FocalScope, Top Tours handles enquiries 3x faster than before

    Martin B.Founder
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Additional FocalScope Information & Resources

Read FocalScope Reviews, Testimonials & Customer References from 16 real FocalScope customers.

Browse FocalScope Case Studies, Customer Success Stories, & Customer References from 9 businesses that use FocalScope.

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