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FocalScope

Read 16 FocalScope reviews and testimonials from customers, explore 10 case studies and customer success stories, and watch customer videos to see why companies chose FocalScope as their Help Desk Software

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chatbots, Facebook, WhatsApp, survey, self-service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy.

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  • 16 Testimonials View
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Customer Rating Review Score based on 1139 reference ratings
4.8/5.0 (1139)

16Testimonials

  • "The FocalScope team is amazing. They share best practices and help us to get maximum benefits out of the system."

    VS Kumar Managing Director

  • "FocalScope is clearly designed and developed by people who understand customer support in the travel industry."

    Martin B. Founder

  • “FocalScope is a wonderful email and live chat solution. Emails are threaded and assigned ticket numbers automatically. I find it very smart that I can add internal notes to email …

    Brian H. Director
15 more testimonials currently locked

10 Case Studies

  • Network Courier streamlines operations using FocalScope

    VS Kumar Managing Director

  • How Atea handles 16,000 emails every week

  • WhiteAway scales up their online business with FocalScope

    Esben Aabenhus Chief Executive Officer
9 more case studies currently locked

Additional FocalScope Information & Resources

Read FocalScope Reviews, Testimonials & Customer References from 16 real FocalScope customers.

Browse FocalScope Case Studies, Customer Success Stories, & Customer References from 10 businesses that use FocalScope.

FeaturedCustomers has 2,106,186+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.