Read 16 FocalScope reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose FocalScope as their undefined

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chatbots, Facebook, WhatsApp, survey, self-service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy.

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Customer Rating Review Scorebased on 949 reference ratings
4.8/5.0 (949)

16Testimonials

  • “FocalScope increases productivity dramatically. The learning curve to use the system is almost nothing. It is that easy. Reporting features are rich and easy to personalize. Super users can make their own reports, which can be scheduled and sent to your mailbox automatically. For phone support, I like that we can monitor campaigns, perform quality checks in real time, and drill down recorded sessions. All in all, FocalScope gives us a superb platform to manage phone conversations as well as emails.”

    Ismadi I.Assistant Director
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9 Case Studies

  • Aller Media uses a single ticket system to support its multi-brand operations

    Britta J.Customer Service Chief
8 more case studiescurrently locked

Additional FocalScope Information & Resources

Read FocalScope Reviews, Testimonials & Customer References from 16 real FocalScope customers.

Browse FocalScope Case Studies, Customer Success Stories, & Customer References from 9 businesses that use FocalScope.

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