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FocalScope

Read 16 FocalScope reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose FocalScope as their Help Desk Software

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chatbots, Facebook, WhatsApp, survey, self-service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy.

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  • 16 Testimonials View
  • 9 Case Studies View
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Customer Rating Review Score based on 1002 reference ratings
4.8/5.0 (1002)

16Testimonials

  • “FocalScope provided a one-stop platform without costly add-ons. With their end-to-end support, we deployed our call center in the Singapore prisons. FocalScope’s interface is straightforward, enabling us to onboard new …

    Anil David Founder

  • "After going live with FocalScope, we have seen a greater conversion rate on our website. We attribute this to having our sales people engage directly with customers using FocalScope live …

    Esben Aabenhus Chief Executive Officer

  • “FocalScope is the perfect software system for customer support. It is really simple and easy to use. It has helped our service department to get a better overview and enable …

    Lars J. Service Manager
15 more testimonials currently locked

9 Case Studies

  • Aller Media uses a single ticket system to support its multi-brand operations

    Britta J. Customer Service Chief

  • Agape deploys 3 contact centers using FocalScope’s hybrid deployment mode

    Anil David Founder

  • How Pronto answers 600 calls a day, within three seconds

    Mette Monty K. Department Head
8 more case studies currently locked

Additional FocalScope Information & Resources

Read FocalScope Reviews, Testimonials & Customer References from 16 real FocalScope customers.

Browse FocalScope Case Studies, Customer Success Stories, & Customer References from 9 businesses that use FocalScope.

FeaturedCustomers has 1,910,855+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.