Read 16 FocalScope reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch customer videos to see why companies chose FocalScope as their undefined

FocalScope is a leading customer service software platform that brings together everything that’s required to manage customer communication and engagement effectively. The FocalScope help desk and contact center software offers an all-in-one solution to power email tickets, voice, live chat, chatbots, Facebook, WhatsApp, survey, self-service portal, and everything in between. FocalScope has all the powerful features you need to provide great customer service at scale on all channels. With best-in-class reporting, dashboards, integrations and robust APIs, FocalScope lets your team focus on what really matters: keeping your agents and customers happy.

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Customer Rating Review Scorebased on 854 reference ratings
4.8/5.0 (854)

16Testimonials

  • “FocalScope provided a one-stop platform without costly add-ons. With their end-to-end support, we deployed our call center in the Singapore prisons. FocalScope’s interface is straightforward, enabling us to onboard new agents in just 3 days – which is critical when new projects come up. What I liked most was that it was not transactional, rather we got support from the full FocalScope team who helped us implement the solution according to our unique hybrid model.”

    Anil DavidFounder
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9 Case Studies

  • Radisson Blu boosts room reservation handling times using FocalScope

    Rolf L.IT Chief
8 more case studiescurrently locked

Additional FocalScope Information & Resources

Read FocalScope Reviews, Testimonials & Customer References from 16 real FocalScope customers.

Browse FocalScope Case Studies, Customer Success Stories, & Customer References from 9 businesses that use FocalScope.

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