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Marval has been helping customers deliver service excellence since 1989 and understands what it takes to become a world-class service team. IT and service support professionals wanting to achieve operational excellence need look no further than Marval - a single-source supplier, providing value-for-money, integrated, ITIL and ISO/IEC 20000 compatible, IT Service Management (ITSM), service desk and help desk software solutions, consultancy and educational services.
"By implementing MSM, we now have a controlled Change and Release process in place that ensures we receive a minimal number of incidents when introducing new systems/applications into production. In …
"We implemented MSM as planned and on schedule in August 2008. The implementation was very successful as we had worked very closely with Marval and also invested in staff training …
"We have a responsibility to demonstrate to the business, customers and stakeholders that we are a world class service team and how we measure up against a recognised worldwide standard."
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