"By implementing MSM, we now have a controlled Change and Release process in place that ensures we receive a minimal number of incidents when introducing new systems/applications into production. In addition, our Problem Management process and procedure with its resulting root-cause analysis enables us to avoid many recurring incidents."
"We need to fine tune the information that we gather and record it into MSM. My mantra to the guys is 'quality in – quality out'. With good information, we can look at trends and analyse the data. Equipped with useful facts, we can make informed decisions to make improvements, reduce the number of calls and target areas to try and improve our service delivery."
Giva Service Management Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting analytics KPIs quickly measure team productivity, responsiveness and customer satisfaction, resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Pomeroy provides high quality IT infrastructure services from its locations throughout North America, Latin America, Europe and Asia. Pomeroy’s portfolio of infrastructure managed services includes Workplace Services, Network Services, Data Center Services, and Cloud Services along with staffing services and the full range of procurement and logistics services.
Symphony Summit is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with a plan for $400 million in revenue in 2019 and 1,500 employees.