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Marval Software Testimonials

  • "One of the greatest successes was that the implementation was kept simple, adopting only what we needed and not everything that MSM can offer. Keeping classifications simple and concise and auto-assigning calls meant that it was easy for the support team to identify, classify and assign a reported incident."

    Graham LedgerProblem Manager

  • "We need to fine tune the information that we gather and record it into MSM. My mantra to the guys is 'quality in – quality out'. With good information, we can look at trends and analyse the data. Equipped with useful facts, we can make informed decisions to make improvements, reduce the number of calls and target areas to try and improve our service delivery."

    Giles MadinInformatics Support Team Manager
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    4.7 / 5.0
    Customer References63 total
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    Giva Service Management Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting analytics KPIs quickly measure team productivity, responsiveness and customer satisfaction, resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.

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    4.7 / 5.0
    Customer References126 total
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    Olark is the most beautiful and effective way to talk to your customers for sales and support. And they make it super easy for you! Solve customers' problems before they have a chance to click away. Give them the answers they need immediately and gain powerful insights about what Olark wants for relationships that last. Olark has powerful features to give you access to visitors and behaviors. Make your business (and your site) look good and keep customers coming back.

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    4.7 / 5.0
    Customer References26 total
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    Symphony Summit is a portfolio company of SymphonyAI. SymphonyAI is a group of companies that provide leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with a plan for $400 million in revenue in 2019 and 1,500 employees.

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