"One of the greatest successes was that the implementation was kept simple, adopting only what we needed and not everything that MSM can offer. Keeping classifications simple and concise and auto-assigning calls meant that it was easy for the support team to identify, classify and assign a reported incident."

"We implemented MSM as planned and on schedule in August 2008. The implementation was very successful as we had worked very closely with Marval and also invested in staff training that was conducted by the experienced Marval Training and Consultancy staff. The implementation has matched our expectations and the product …