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"Today we have a reporting tool that allows us to drill down into the data, and we can look at it different ways. This helps us understand our business better, which leads to us making productive improvements."
"We are averaging over 85% first line resolution rates and in some instances we are hitting more than 90%. This frees up our second line team for scheduled tasks and projects, and has given us a great return on our investment."
Giva Service Management Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting analytics KPIs quickly measure team productivity, responsiveness and customer satisfaction, resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.
Olark is the most beautiful and effective way to talk to your customers for sales and support. And they make it super easy for you! Solve customers' problems before they have a chance to click away. Give them the answers they need immediately and gain powerful insights about what Olark wants for relationships that last. Olark has powerful features to give you access to visitors and behaviors. Make your business (and your site) look good and keep customers coming back.
Pomeroy provides high quality IT infrastructure services from its locations throughout North America, Latin America, Europe and Asia. Pomeroy’s portfolio of infrastructure managed services includes Workplace Services, Network Services, Data Center Services, and Cloud Services along with staffing services and the full range of procurement and logistics services.
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