"By implementing MSM, we now have a controlled Change and Release process in place that ensures we rec..."
Martin Thell
CIO, Axstores
"We have a responsibility to demonstrate to the business, customers and stakeholders that we are a wor..."
David Smith
Group IT Director
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"Our ITIL® service improvement programme underpinned with MSM saves us £500,000 a year!..."
Magnus Wästfjärd
Quality and Security Manager
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"Implementing Marval’s MSM solution has also changed our way of thinking about service management. It..."
Hentie de Vries
Managing Director
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"One of the greatest successes was that the implementation was kept simple, adopting only what we need..."
Graham Ledger
Problem Manager
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"A good service management system is paramount, people can follow processes and procedures but people..."
Chris Stavrinides
IT Customer Services Manager
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"We implemented MSM as planned and on schedule in August 2008. The implementation was very successful..."
Kasia Dean
ICT Systems Support Manager
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"We need to fine tune the information that we gather and record it into MSM. My mantra to the guys is..."
Giles Madin
Informatics Support Team Manager
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"We are averaging over 85% first line resolution rates and in some instances we are hitting more than..."
Graham Pemberton
Service Desk Manager
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"Today we have a reporting tool that allows us to drill down into the data, and we can look at it diff..."
Dan Jolette
General Manager
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"Leicestershire County Council ICT Operations have been able to provide feedback and suggest enhancem..."
Maxine Hubbard
Service Support Manager, ICT Operations
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Testimonials & Customer References of individual Marval Software customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Marval Software is the right business software or service for your company.

We monitor all 11 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.