What is Restaurant Reservation Software?

Introduction

To improve operations, restaurants require a specialized solution to ably handle the daily customer flow and bookings. Restaurant reservation software permits consumers to easily reserve tables and assists managers to schedule staff as per customer traffic. It presents multiple choices to make online or offline reservations and features to handle restaurant capacity. Analytics and reports are also offered to enable managers to track the competence of daily activities and processes.

Restaurant reservation platforms integrate with accounting and payment processing tools. Advanced solutions provide functionality or integration with event management and loyalty program vendors. They can also integrate with hotel management tools if the restaurant is part of a hospitality firm.

Restaurant reservation software offers multiple channels for reservations including phone, web, and mobile. It allows managers to handle restaurant capacity and floor plans. You can easily schedule and handle reservations including cancellations and waiting lists. Capture and show consumer info including their favorites. Allow staff to manage reservations on POS terminals or mobile devices. Finally, the system presents features to collect customer reviews and feedback.

Features of Restaurant Reservation Software

Real-Time Spend

Facilitates real-time revenue monitoring on your floor plan.

Reporting Dashboards

Helpful analytics and reporting on the revenue performance.

POS Integration

Link POS ticket information to your guestbook.

Auto Suggest

If the restaurant is full, the software will suggest free times to help you not lose business.

Custom Tags

Use custom tags for reservations to personalize the customer experience.

Block Tables

Get the flexibility to block tables from web reservations.

Free Email and SMS Confirmation

Deliver automated confirmation via email and SMS to customers to inform them and minimize no-shows.

Free Website Bookings

Install a simple booking widget to facilitate reservations through social media and your website.

Benefits of Restaurant Reservation Software

Manage Staffing Efficiently

With a restaurant reservation system, you can proficiently handle your staffing needs. Based on your reservation management, you can determine the number of wait staff you’ll require each night. Plus, you can use historical data to forecast a rush and keep your kitchen staff prepared.

Frees Up Time and Phone Lines

Restaurant reservation software can free up your host’s valuable time as they don’t have to answer the phone that much since customers can book online. Plus, you don’t need to worry about losing reservations due to missed calls. Also, you can free up your phone lines as you can send text messages to customers about their reservation.

Avoid Overbooking

The platform can protect your restaurant from double booking and overbooking since all your call-in, desktop, and mobile reservations will be in a single location.

Takes Care of Cancellations

Further, if a customer cancels a booking, the application will automatically allow another customer to make use of the available slot. This helps to ensure that you are updated on availability and don’t book tables for guests who will not show up.

Improve the Customer Experience

Online reservations are an important requirement for customer satisfaction as 36% of guests opine that this feature is vital for restaurants. It also helps customers to book in advance.

Integration with Reservation Apps

You can integrate your reservation management software with booking apps to boost your reach. Customers can use the reservation and wait list app to access real-time waits, table availability and booking, phone number, address, and hours of operation.

Make it Simple for Returning Customers

Finally, the program help you to cater specially to loyal returning guests. It saves the customer’s details so that they simply need to select the time of the booking when they return to your restaurant. You can integrate the saved customer info (anniversaries, birthdays, allergies, favorite dishes, etc.) into a diner loyalty program to provide personalized offers and deals to your guests.