77 Reserve For Restaurants Testimonials

“One of my favorite features of Reserve is the program's ability to auto-assign reservations to tables before the start of a shift. I didn't realize the impact of this feature until we hired a new host with very minimal experience. I didn't feel comfortable with him spreading out the reservations to set the pacing for the shift but the program did it autonomously which was very awesome.”

“Reserve is a great platform to use to help streamline operations. Being able to give realtime feedback and have an impact on a system that is constantly being updated as a result of that feedback is a great thing. The cost savings versus other systems is phenomenal as well.”

"Understanding the reservation algorithm has made me rethink reservations. I've now been able to create two turns when we started with just one. Beginning with Tock, anything would be easier on the guest's side of things."

"There are a lot of feature of Reserve that are easy, intuitive, and function well for the system. From a guest side, having tried to make a reservation with another system (not OT, I think it was Resy), it forced me to create an account, which I did not want to do, and chose not to (and chose not to make a reservation with that restaurant in the long run). I appreciate that guests can simply just make a reso."

“The algorithm has been great. We have not seen a decline in covers. In fact, we have an uptick on Fridays, Saturday, and Sundays. We have seen a more consistent flow to how the restaurant is booked since the system is smarter than we are at managing table inventory. It has no inhibitions, it follows the inventory, pacing and turns that we built, using that information it maximizes our space in ways we wouldn't have.”

“Reserve is a cost-effective reservation system with a committed support team of industry professionals and an intuitive interface for restaurant employees. We opened 2 restaurants with Reserve and switched one seamlessly from Opentable. One of my biggest concerns in choosing a reservation system is the efficiency of the user interface. I had tested multiple systems and found them to be very difficult to use in the context of a busy service. Reserve’s interface is very smooth, with an exceptionally intelligent algorithm, and great guest database capabilities."

"The overall ease of securing and confirming reservations saves us a lot of time. And the pricing of the product has also made a huge impact on our bottom line. The support from Reserve is unparalleled. They really work as a partner in ensuring maximum benefit from the product."

"Reserve's waitlist function is quick, clear, and effective. People are surprised how quickly the texts go through and we can easily message international numbers. The text content is completely custom."

"The level of engagement and transparency are unparalleled versus any other reservations system and they are growing exponentially in all the right ways."

"OpenTable left their paying customers in the dust a long time ago to pursue more revenue at our expense. I needed to find an affordable reservation system where new and old customers could comfortably find me. Reputable restaurants using the same system was a must as was removing ourselves from a review site. This was the perfect fit. Great restaurants, no reviews, and enough marketing to help us find new customers. I have tried at LEAST 3 other services while trying to ditch OpenTable. This is the one I stuck with. To me, this is the one that may push OpenTable out of the way for good. I love it."

"The biggest concern that restaurants have in switching to a new reservation system is loss of business. I don’t think this is a valid argument when going to Reserve. Reserve has a growing presence across the country. Reserve is developing unique partnerships that help in exposure and ease of reserving. OpenTable claims that they drive guests to your restaurant. I don’t believe guests choose the restaurant they will try by going to OpenTable. There are many more valuable restaurant blogs and dining information sites. I have had many compliments from guests about the user interface—that it's much easier than OpenTable."

“The fixed cost per month as opposed to a per reservation fee has been incredibly impactful. The amount I used to pay per month was astronomical which had a huge effect on our bottom line, making it very hard to turn a profit. Where I used to almost want to limit the amount of reservations because I had to pay per reservation, this has allowed us to fill our books every night without the fear of the bill at the end of the month.”

"In our two locations, we see roughly 300,000 guests a year and take reservations for every meal. It is vitally important that our reservation software is solid as a rock and, when we need it, support is there to help. So far, Reserve has filled both requirements. Reserve works on our iPads and desktop PCs without any issue and without any odd licensing requirements. If we want to use it on 10 iPads throughout the restaurants, we can. No muss, no fuss. The app for guests is also elegant and simple to use. And we have seen no dip in our reservation totals with the change from our old software. Overall, we are very pleased with our switch to Reserve. The added bonus is that they listen to their clients and are updating the product in useful ways regularly. We’re looking forward to working with them as we continue to expand our business."

"The Reserve team has been extremely supportive since day one. From walking us through set-up, blasting out social media, getting us on board and continuously checking in to see how we are doing and if we need anything from them and how they can improve. When they are in town, they make it a point to meet with us and have face to face conversations about Reserve. They listen to our concerns and suggestions on how to make Reserve even more restaurant and diner friendly. The Intercom feature is great because it offers real time help. We usually get a response within a few minutes allowing us to be more efficient and productive on our end."

"We were prepared to take on all of the growing pains that would come with switching over and that would continue as we waited for your development team to add certain desired features. And I have to say, you guys have lived up to the superior level of customer support that was advertised when you first spoke to us about switching. The handful of Reserve members I’ve dealt with have all retained the same sense of relatable, personal individuality while delivering helpful and professional support every time. That’s next level shit, and I love it. You guys also continue to deliver on your promise of adding the certain missing features that were initially concerns of ours when we first signed on. Proving to be unarguably true to your word, and again, I fuckin’ love it... you guys are truly a company OF the people, FOR the people. I’m super happy to embrace being a part of helping you guys develop, expand and succeed."