77 Reserve For Restaurants Testimonials

"I'm a crazy reservation micro-manager. I was extremely skeptical any reservation software would have the 'AI' to match me. Weekends are like Tetris. But Reserve has FAR exceeded my expectations. I probably save about 4 hours a week all together. Honestly, I hardly even look at the weekend during the week anymore because I trust the software...pretty amazing. The greatest perk though has been diverting most of the crazy fees OpenTable was charging back to my staff … raises for everyone! Thank you, Reserve."

"Understanding the reservation algorithm has made me rethink reservations. I've now been able to create two turns when we started with just one. Beginning with Tock, anything would be easier on the guest's side of things."

"I would say that they have by far the best customer service, which is what made us switch from Resy to Reserve at Fat Baby. I also think the ability for restaurants to generate data from the app is super cool."

"We signed up for Reserve for a variety of reasons. One was pricing; they are very competitive. Mainly, it was their passion. They truly wanted to work with us and you could sense that. Their attention to detail and their follow through is exceptional and refreshing. It also seemed to be the direction of the industry. Restaurants that make a statement in an important way were trending towards Reserve."

"There's so much innovation and diversity in apps, and Reserve is one of the best. Chefs have been incorporating tools that seemed daunting in the past (like sous vide and immersion circulators) since they learned that these tools save time and money and result in a better product. This is exactly what Reserve has done for us. It’s got all the amenities of a pricier system with the great service and one-on-one support of a small business."

"We switched because we were tired of the cost of Open Table and the illogical pricing structure as well as their lack of customer service. They never listened to their restaurant clients' requests or feedback on how to improve the system. Reserve has done much better with both of these pieces."

"Reserve is a super organized system with a user-friendly design. It's easy to learn and shows you a straightforward look at what to expect for your shifts. On top of that, you get specific reports on turn times, waitlists, reservations, etc. Also, interactive texting makes it much easier to keep in direct contact with the guests without having to play phone tag."

"We were prepared to take on all of the growing pains that would come with switching over and that would continue as we waited for your development team to add certain desired features. And I have to say, you guys have lived up to the superior level of customer support that was advertised when you first spoke to us about switching. The handful of Reserve members I’ve dealt with have all retained the same sense of relatable, personal individuality while delivering helpful and professional support every time. That’s next level shit, and I love it. You guys also continue to deliver on your promise of adding the certain missing features that were initially concerns of ours when we first signed on. Proving to be unarguably true to your word, and again, I fuckin’ love it... you guys are truly a company OF the people, FOR the people. I’m super happy to embrace being a part of helping you guys develop, expand and succeed."

"Reserve has simplified our online and in house reservations to the point that ANYONE in our company can take a reservation that will be placed into our list for the night with the utmost efficiency. Double booked tables are a thing of the past and tables never sit empty due to a poorly assigned dining room. Additionally, help is always a chat away and the friendly attitude of the Reserve staff has made them part of our restaurant industry family. We know each other and they consider our individual restaurant's needs when making changes to the system."

"OpenTable left their paying customers in the dust a long time ago to pursue more revenue at our expense. I needed to find an affordable reservation system where new and old customers could comfortably find me. Reputable restaurants using the same system was a must as was removing ourselves from a review site. This was the perfect fit. Great restaurants, no reviews, and enough marketing to help us find new customers. I have tried at LEAST 3 other services while trying to ditch OpenTable. This is the one I stuck with. To me, this is the one that may push OpenTable out of the way for good. I love it."

"Reserve's waitlist function is quick, clear, and effective. People are surprised how quickly the texts go through and we can easily message international numbers. The text content is completely custom."

"Reserve has been so easy to work with, responsive and available and always coming out with relevant upgrades to the product...WE LOVE THE INSTAGRAM INTEGRATION."

"Join Reserve for the pure fact that the service is personal, the platform works and you feel like Reserve is working for you and not against you."

"The experience of our guests is our paramount importance to us, and Reserve stood out for not only sharing our focus on guest experience, but wanting to make dining better for chefs and restaurateurs as well."

"Reserve has worked beautifully: the new algorithm and flex mode takes the best of an Open Table-like system, and marries it to an intuitive, user friendly interface that’s quick to learn and easy to maximize. But the best feature by far has been the constant support. It's another instance where Reserve clearly puts people as the top priority, and that's what makes you a good company to work with. When I have 15 plates spinning in the air, it’s such a relief knowing that the system is working properly and to our specifications, and that any issues can be handled quickly and clearly by any member of my staff, communicating directly with you. You're an extension of our team, and, being a small operation, we appreciate that more than you know."