77 Reserve For Restaurants Testimonials

"Our cover counts didn’t go down, if anything, they went up! Also, depending on your concept, you may lose access to a pool of clients but that’s not necessarily your target market. More and more we realized that OT is just a means of booking and nothing more."

"The Reserve team has always been incredibly helpful, prompt and willing to work to make Contra a better restaurant."

"The biggest concern that restaurants have in switching to a new reservation system is loss of business. I don’t think this is a valid argument when going to Reserve. Reserve has a growing presence across the country. Reserve is developing unique partnerships that help in exposure and ease of reserving. OpenTable claims that they drive guests to your restaurant. I don’t believe guests choose the restaurant they will try by going to OpenTable. There are many more valuable restaurant blogs and dining information sites. I have had many compliments from guests about the user interface—that it's much easier than OpenTable."

"My favorite features are all about on the spot changes. Whether I need to move a pre-assigned table in the middle of service, override our reservations settings, or temporarily block online reservations altogether, the ability to control reservation flow on both macro and micro levels is essential! I love that I can make split second decisions regarding the flow of traffic and keep chaos at bay. And the support is unparalleled. I am constantly learning how to perfect the set up and use tools more effectively, making our team more confident and better prepared."

"Before signing with Reserve, we were afraid that we would lose reservations, but we did not see a dip in the weeks after the switch. Reserve is bringing more people to us through Google searches and we are getting more Google reviews, which helps improve our SEO ranking. Reserve has helped us save time in our day-to-day operations with the "shuffle." The pre-assignments mean we don't have to spend as much time plotting the dining room."

"Our relationship with Reserve feels very personal; they understand the specifics of our business and how we run. There was an adjustment when we made the transition to the updated system, but after a close eye and fine tuning for the first few weeks, we felt the system improved the way we manage our bookings."

"My biggest concern before signing up with Reserve was a possible lack of product support. New platforms will often overreach their support capabilities to sign up new customers. That fear has proven unfounded. Reserve support has always been available when needed, and updates are frequent and useful. I have been very impressed with the rate of Reserve's product development. I have seen more updates and new features in the past year than I saw in four years with other reservation systems."

"Mountain Standard embraced the new 'flex' style system which led to smoother services and better utilization of the dining room almost instantly. Over the last 3 months Mountain Standard has been able to consistently increase the dining room optimization on average of an extra 10% each evening. Amazing."

“With the ease of the product, our hosts are able to quickly enter guests and their information. This allows us to add more people to our list, accurately figure out wait times, and make more guests happy in the long run.”

"I'm a crazy reservation micro-manager. I was extremely skeptical any reservation software would have the 'AI' to match me. Weekends are like Tetris. But Reserve has FAR exceeded my expectations. I probably save about 4 hours a week all together. Honestly, I hardly even look at the weekend during the week anymore because I trust the software...pretty amazing. The greatest perk though has been diverting most of the crazy fees OpenTable was charging back to my staff … raises for everyone! Thank you, Reserve."

"Reserve has worked beautifully: the new algorithm and flex mode takes the best of an Open Table-like system, and marries it to an intuitive, user friendly interface that’s quick to learn and easy to maximize. But the best feature by far has been the constant support. It's another instance where Reserve clearly puts people as the top priority, and that's what makes you a good company to work with. When I have 15 plates spinning in the air, it’s such a relief knowing that the system is working properly and to our specifications, and that any issues can be handled quickly and clearly by any member of my staff, communicating directly with you. You're an extension of our team, and, being a small operation, we appreciate that more than you know."

"I'd say more then 90% of our business comes through Reserve which is great. Based on the price alone, the system is worth it. Also, Reserve is constantly updating and trying to make the experience the best possible and someone is always there it help if you have questions."

"From day one, it has always felt like their support team has been keeping an eye on our business and looking for ways to hone and improve, always with the understanding that every business has its own unique type of service and operation. I would recommend Reserve to all of my favorite restaurants because they truly understand how to bridge the gap between giving the guest an easy to use system for booking their reservations, and providing the restaurant with a program that allows us to better understand our guest’s experience and maximize our space.”

“The algorithm has been great. We have not seen a decline in covers. In fact, we have an uptick on Fridays, Saturday, and Sundays. We have seen a more consistent flow to how the restaurant is booked since the system is smarter than we are at managing table inventory. It has no inhibitions, it follows the inventory, pacing and turns that we built, using that information it maximizes our space in ways we wouldn't have.”

"The shuffling feature is my favorite part of Reserve! It helps us maximize seating without needing to spend a lot of time configuring the floor ourselves. MAJOR time saver. I love that we do so many covers and everyone feels like it's "slow." Stress-free services are how we retain employees, and the calm feeling obviously translates to our guests as well. With our Account Manager's help and using the shuffling/slotting features, we are able to stagger guests in a way where we have more covers because the app is thinking for us."