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"Reserve makes our lives easier as it's not slot based and we can focus on our customers, not where people are going to sit. Their customer service and attention to detail that we need as a restaurant is exceptional."
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“The algorithm is incredibly helpful to our small restaurant. We don’t have a host and the algorithm picks up a lot of the tasks I found myself doing when we were working off the slots but is obviously more attentive and maximizes the restaurant’s capacity. It saves me so much …
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"My favorite features are all about on the spot changes. Whether I need to move a pre-assigned table in the middle of service, override our reservations settings, or temporarily block online reservations altogether, the ability to control reservation flow on both macro and micro levels is essential! I love that …
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"From day one, it has always felt like their support team has been keeping an eye on our business and looking for ways to hone and improve, always with the understanding that every business has its own unique type of service and operation. I would recommend Reserve to all of …
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"Reserve's waitlist function is quick, clear, and effective. People are surprised how quickly the texts go through and we can easily message international numbers. The text content is completely custom."
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"Reserve's greatest feature is the desire to be great. Integrations, optimizations, and efficiency upgrades are constant with Reserve. As early believers in the system, we did have to do some adjusting to the product as it grew, but every single time an update or upgrade was promised, it came. And …
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"As a multi-property manager, the shared guest data between three restaurants has allowed us to have some strong hospitality moments. Having notes from a guests experience at one property be accessible to the other properties allows us to get closer each time to providing the best possible experience for our …
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“The algorithm has been great. We have not seen a decline in covers. In fact, we have an uptick on Fridays, Saturday, and Sundays. We have seen a more consistent flow to how the restaurant is booked since the system is smarter than we are at managing table inventory. It …
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"I'd say more then 90% of our business comes through Reserve which is great. Based on the price alone, the system is worth it. Also, Reserve is constantly updating and trying to make the experience the best possible and someone is always there it help if you have questions."
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"It was a seamless and easy transition to move over to the Reserve system. This company looks at the reservation system from the restaurants eyes. They are constantly listening to their customers and making updates to better not only Reserve but our business. Anytime we have suggested new features, they …
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"Reserve is a very flexible and user friendly software that allows me to make as many or as few adjustments as I'd like, allowing me to extend our hours and reservations on holidays, reconfigure the dining room, or make single day modifications without needing assistance. It crushes the competition on …
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"Reserve is a very helpful platform for managing and organizing your waitlist. The customer service and support is great! We love that there can be multiple floor plans to toggle back and forth between to keep our rooms/sections as concise as possible."
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“The most important thing for me about Reserve is how much of an impact the system has made on our business. We are able to accommodate so many more covers everyday due to the brilliant algorithm.”
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"We were nervous there would be a drop in online reservations since we were switching from OpenTable. In fact, our online reservations increased, as we were able to allow booking on all of our tables since there is no per booking cost. We saw no drop in reservations, and guests …
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"Reserve has simplified our online and in house reservations to the point that ANYONE in our company can take a reservation that will be placed into our list for the night with the utmost efficiency. Double booked tables are a thing of the past and tables never sit empty due …