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"The experience of our guests is our paramount importance to us, and Reserve stood out for not only sharing our focus on guest experience, but wanting to make dining better for chefs and restaurateurs as well."
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"My favorite features are all about on the spot changes. Whether I need to move a pre-assigned table in the middle of service, override our reservations settings, or temporarily block online reservations altogether, the ability to control reservation flow on both macro and micro levels is essential! I love that …
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"Our relationship with Reserve feels very personal; they understand the specifics of our business and how we run. There was an adjustment when we made the transition to the updated system, but after a close eye and fine tuning for the first few weeks, we felt the system improved the …
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"Reserve's greatest feature is the desire to be great. Integrations, optimizations, and efficiency upgrades are constant with Reserve. As early believers in the system, we did have to do some adjusting to the product as it grew, but every single time an update or upgrade was promised, it came. And …
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"Reserve is a very helpful platform for managing and organizing your waitlist. The customer service and support is great! We love that there can be multiple floor plans to toggle back and forth between to keep our rooms/sections as concise as possible."
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"My biggest concern before signing up with Reserve was a possible lack of product support. New platforms will often overreach their support capabilities to sign up new customers. That fear has proven unfounded. Reserve support has always been available when needed, and updates are frequent and useful. I have been …
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"It was a seamless and easy transition to move over to the Reserve system. This company looks at the reservation system from the restaurants eyes. They are constantly listening to their customers and making updates to better not only Reserve but our business. Anytime we have suggested new features, they …
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"We were prepared to take on all of the growing pains that would come with switching over and that would continue as we waited for your development team to add certain desired features. And I have to say, you guys have lived up to the superior level of customer support …
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"Reserve helped us optimize our table turns in a more efficient manner. We have gone from a 50/50 reservation/walk-in split to 60/40 reservation/walk-in. The backend dashboard is very user friendly and can easily be adjusted, if needed. I would certainly advise any restaurant to give Reserve a shot. With the …
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"We've now successfully completed a couple of marketing campaigns that are showing up in our analytics! This is a HUGE improvement from where we were in the past, and I am really excited to utilize this feature going forward. All of us at JBF really appreciate the extra assistance you've …
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"Reserve is a super organized system with a user-friendly design. It's easy to learn and shows you a straightforward look at what to expect for your shifts. On top of that, you get specific reports on turn times, waitlists, reservations, etc. Also, interactive texting makes it much easier to keep …
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"Reserve makes our host staff much more efficient, so much so we have been able to cut labor costs by having fewer on the floor at a time. Also, Reserve has made training new hosts and managers so easy with its user friendly and intuitive platform."
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"Before signing with Reserve, we were afraid that we would lose reservations, but we did not see a dip in the weeks after the switch. Reserve is bringing more people to us through Google searches and we are getting more Google reviews, which helps improve our SEO ranking. Reserve has …
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"The Reserve team has always been incredibly helpful, prompt and willing to work to make Contra a better restaurant."
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"There are a lot of feature of Reserve that are easy, intuitive, and function well for the system. From a guest side, having tried to make a reservation with another system (not OT, I think it was Resy), it forced me to create an account, which I did not want …