77 Reserve For Restaurants Testimonials

"With Reserve, we've been able to tailor our books to our needs and maximize seating without sacrificing service. Texting to confirm reservations saves a ton of time and labor. The booking algorithm allows us to have a steady flow in service without leaving any dead space. But the best thing Reserve has to offer is their customer service. They LISTEN, they RESPOND, and they make updates based on NEEDS. Reserve has a good thing going and I can't wait to see what they do next."

"There are a lot of feature of Reserve that are easy, intuitive, and function well for the system. From a guest side, having tried to make a reservation with another system (not OT, I think it was Resy), it forced me to create an account, which I did not want to do, and chose not to (and chose not to make a reservation with that restaurant in the long run). I appreciate that guests can simply just make a reso."

"Reserve does everything from an analytic side that Open Table does. But the biggest advantage is working with a company that actually listens to their customers and reacts accordingly. Reserve understands our business and is always trying to help not raise fees for their bottom line."

“The fixed cost per month as opposed to a per reservation fee has been incredibly impactful. The amount I used to pay per month was astronomical which had a huge effect on our bottom line, making it very hard to turn a profit. Where I used to almost want to limit the amount of reservations because I had to pay per reservation, this has allowed us to fill our books every night without the fear of the bill at the end of the month.”

"Join Reserve for the pure fact that the service is personal, the platform works and you feel like Reserve is working for you and not against you."

"We were prepared to take on all of the growing pains that would come with switching over and that would continue as we waited for your development team to add certain desired features. And I have to say, you guys have lived up to the superior level of customer support that was advertised when you first spoke to us about switching. The handful of Reserve members I’ve dealt with have all retained the same sense of relatable, personal individuality while delivering helpful and professional support every time. That’s next level shit, and I love it. You guys also continue to deliver on your promise of adding the certain missing features that were initially concerns of ours when we first signed on. Proving to be unarguably true to your word, and again, I fuckin’ love it... you guys are truly a company OF the people, FOR the people. I’m super happy to embrace being a part of helping you guys develop, expand and succeed."

"We were nervous there would be a drop in online reservations since we were switching from OpenTable. In fact, our online reservations increased, as we were able to allow booking on all of our tables since there is no per booking cost. We saw no drop in reservations, and guests have been very appreciative of the increased availability. Also, the texting feature on Reserve is a huge time saver. We no longer have to call guests to confirm, saving about an hour everyday. We have a customized confirmation text that we send out, and when guests respond it automatically sends them another text with parking information. This is been really helpful to guests and our staff."

"I'd say more then 90% of our business comes through Reserve which is great. Based on the price alone, the system is worth it. Also, Reserve is constantly updating and trying to make the experience the best possible and someone is always there it help if you have questions."

"Reserve helped us optimize our table turns in a more efficient manner. We have gone from a 50/50 reservation/walk-in split to 60/40 reservation/walk-in. The backend dashboard is very user friendly and can easily be adjusted, if needed. I would certainly advise any restaurant to give Reserve a shot. With the continuing developments, I feel Reserve is making strides to better assist restaurant utilization and revenue growth."

"The Reserve team has always been incredibly helpful, prompt and willing to work to make Contra a better restaurant."

"Reserve is a very helpful platform for managing and organizing your waitlist. The customer service and support is great! We love that there can be multiple floor plans to toggle back and forth between to keep our rooms/sections as concise as possible."

"The shuffling feature is my favorite part of Reserve! It helps us maximize seating without needing to spend a lot of time configuring the floor ourselves. MAJOR time saver. I love that we do so many covers and everyone feels like it's "slow." Stress-free services are how we retain employees, and the calm feeling obviously translates to our guests as well. With our Account Manager's help and using the shuffling/slotting features, we are able to stagger guests in a way where we have more covers because the app is thinking for us."

"Reserve's greatest feature is the desire to be great. Integrations, optimizations, and efficiency upgrades are constant with Reserve. As early believers in the system, we did have to do some adjusting to the product as it grew, but every single time an update or upgrade was promised, it came. And often was better than expected. There is also a tremendous amount of information that you gain in a useable, real time way and using the system feels natural and intuitive. The team does a really incredible job growing with brands and listens to their partners well. Where as other systems simply treat you as a number, and are happy to charge high prices for a service that may or not fulfill all of your needs, there is a person that I can call with any and all issues and know that they will care to get it resolved. I have nothing but positive things to say about the team. Over the top positive customer service."

"The level of engagement and transparency are unparalleled versus any other reservations system and they are growing exponentially in all the right ways."

“We would recommend Reserve to anyone who has care for their customers and wants each one to have a memorable experience in their restaurant. Reserve allows you to build a knowledge base around your customers that allows you to transform guests into regulars on their second entrance into the restaurant. Being able to track customers dining time, reservation history, and social media presence is an amazing tool for restaurant owners, and has allowed us to build meaningful relationships with our customers that turns them from first-timers, to repeat customers, and to regulars.”