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"Thanks to per person pricing, we were able to create our first fully pre-paid experience for our Summer Pig Roasts at Pizzeria Delfina Palo Alto. Guests could choose from standard, kid’s, and season ticket prices, which cut down on back-and-forth about bookings and made the process smoother for everyone."
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“What I love about restaurants is being on the floor tapping into the emotional energy of people enjoying themselves. My ability to take care of guests, to be a maître d’ so to speak, is enhanced by everything we have recorded in our guest notes.”
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"You try something because your gut tells you to, but then you evaluate and look at the data, and see if that is really working or not."
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“The best feature of OpenTable pro is Megan, because she’s helped us navigate the system itself. When I want to deep dive a report, or when I want to understand how to optimize our usage, Megan is there to help.”
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“You can literally see it working. It’s like fishing where the fish are.”
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“[With OpenTable campaigns], there’s no fluff. We can see what we spent, what we got back, and confidently say we wouldn’t have gotten those reservations without it.”
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“We suspected the OpenTable diner was the exact profile of who we wanted to come through our door and that was completely realized. We do little other marketing because results are solely being driven through OpenTable.”
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"With OpenTable marketing campaigns, we see clearly who booked, what campaign they booked through, and when they dined with us. With this insight, I’ve been able to reduce spend on other channels by about 35-40%."
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“We never feel like we’re on our own. If something new launches, we talk through it and figure out the best way to use it. That support made everyone trust the platform.”
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“Managing tight turn times, managing large parties we need [OpenTable]. Running a high-volume restaurant like ours would be impossible without it.”
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“Being able to ask questions via text is faster—and it’s easier for our team to get a response from people.”
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“We’re booking more private dining events without needing to chase leads, which has translated to increased revenue with less administrative lift. It’s freed up time to focus on planning and delivering standout experiences instead of constantly sourcing new clients.”
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“We set up scalable marketing campaigns. We just set it and forget it, letting our people stay focused on exceptional hospitality.”
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"If a guest wants to change a time or party size, I can jump in and modify a reservation without having to go across the room."
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“It’s been fantastic to have someone who truly understands our needs and wants to help us achieve results.”