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"With OpenTable marketing campaigns, we see clearly who booked, what campaign they booked through, and when they dined with us. With this insight, I’ve been able to reduce spend on other channels by about 35-40%."
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"OpenTable Experiences have enabled us to be more innovative with the events and menus we offer to locals and hotel guests. The Experiences workflow is easy to use and has simplified the process of creating and managing Experiences for us. We’re excited to host everything from monthly events to special …
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"Thanks to per person pricing, we were able to create our first fully pre-paid experience for our Summer Pig Roasts at Pizzeria Delfina Palo Alto. Guests could choose from standard, kid’s, and season ticket prices, which cut down on back-and-forth about bookings and made the process smoother for everyone."
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"If a guest wants to change a time or party size, I can jump in and modify a reservation without having to go across the room."
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“I chose OpenTable because the restaurants I respect most in the industry are using it.”
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“Every day and service is different in restaurants and OpenTable provides you with the power to adapt, refine and shape your success.”
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“In the past, we had Excel documents on Excel documents about logistics and guests. Having a consistent platform and everything in OpenTable is extremely helpful since they include guest notes and historical information from over the years.”
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“OpenTable provides us with resources to personalize service for our guests. We have information on who they are, what they like, dislike, special occasions, and that helps us to deliver the experience we strive to.”
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"What attracted us to Custom Promotions was that the marketing tool will do all the work, and we don't have to worry about making a post on Facebook or Instagram. Most of our guests come from the OpenTable app, so why not keep the marketing within that same portal."
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“The work that OpenTable takes off your plate—organizing the details and bringing guests through the door—is well worth the investment.”
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“Having tags like birthdays, celebrations, and VIP available at a glance is really useful. We have little frames made up that say, ‘Happy Birthday’ or ‘Happy Anniversary,’ and we put those on the table before the guest is seated,” adds Aimee. “It’s a little extra touch that OpenTable allows us …
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"OpenTable is easily the lowest cost way to drive diners into your restaurant. For those who leave OpenTable hoping for a better marketing spend, how many $60 per plate diners are they willing to give up to save the $1 cover fee? I just don’t get it."
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“The campaigns are easy to create and look fantastic. Guests are genuinely excited to see a message from us and the proof is in the results.”
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“With Venga and OpenTable together, it just works to know people before they walk in the door, who is in your restaurant and what you need to do to provide them the best experience. Knowing that information from the start sets the course for the entire meal.”
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“After this process of staff review, we have seen an improvement in every single restaurant.”